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<!DOCTYPE html>
<html lang="en">
<head>
<title>CV - Hedi Gardi</title>
<meta charset="UTF-8">
<meta name="viewport" content="width=>, initial-scale=1.0">
<meta property="og:title" content="Hedi Gardi Resume">
<meta property="og:type" content="resume">
<meta property="og:description" content="Make a design for your future!">
<meta property="og:url" content="http://www.hedigardi.com">
<meta property="og:image" content="http://www.hedigardi.com/img/hedi_gardi.png">
<script type="application/ld+json">
{
"@context": "http://www.hedigardi.com",
"@type": "Person",
"familyName": "Gardi",
"givenName": "Hedi",
"jobTitle": "Blockchain Developer",
"image": "http://www.hedigardi.com/img/hedi_gardi.png",
"sameAs": ["https://www.linkedin.com/in/hedigardi/", "https://github.com/hedigardi"]
}
</script>
</head>
<body>
<header id="about">
<h1>Hedi Gardi</h1>
<h2>Blockchain Developer</h2>
<img src="img/hedi_gardi.png" alt="Headshot of Hedi Gardi from the shoulders up smiling in a business casual."
width="350" height="350" loading="lazy">
<q>Make a design for your future!</q>
</header>
<hr>
<section id="education">
<h2>Education</h2>
<ol>
<li><strong>Medieinstitutet, August 2023 - April 2025,</strong> Blockchain Developer (Bachelor's Degree)</li>
<li><strong>Business University, September 2019 - September 2019,</strong> Training and Instruction (Individual
Course)</li>
<li><strong>Uppsala University, January 2012 - May 2012,</strong> Music Theory 1 (Individual Course)</li>
<li><strong>Kulturama, January 2011 - May 2011,</strong> Songwriting and Music Production Line (Individual Course)
</li>
<li><strong>Örebro, September 2009 - January 2011,</strong> Music Courses (Individual Courses)</li>
</ol>
</section>
<hr>
<section id="work-experience">
<h2>Work Experience</h2>
<dl>
<dt><strong>K3 Nordic AB, January 2021 - Present</strong></dt>
<dd>Junior Cloud Technician (Örebro)</dd>
</dl>
<p>As a Junior Cloud Technician, I work with both internal and external IT support for various companies. My focus
is on Microsoft services, but I also frequently engage in different projects, both big and small, where I assist
with various types of migrations. Additionally, I assist with the popular scenario of transitioning from
on-premises to the cloud.</p>
<dl>
<dt><strong>Ragn-Sells AB, October 2021 - January 2021</strong></dt>
<dd>Customer Service Representative/Training and System Coordinator/SME (Örebro)</dd>
</dl>
<p>I started working as a customer service representative at this environmentally conscious company. I handled
incoming calls and emails from customers across the country, assisting both large clients such as NCC and PEAB, as
well as small customers. The majority of the inquiries involved the emptying of customers' containers, such as
containers or bins, among other tasks related to invoices and complaints. After five months, I transitioned to a
new role as a Training and System Coordinator for the customer service department, where I trained both new and
existing employees. Additionally, I maintained various systems used within the company. I also updated
instructions and guides and ensured that the customer service website, known as the "customer service portal," was
up to date with all the necessary instructions and documents. After a while, I was involved in a project to
develop a new business system for the company, which will meant to be implemented in Sweden, Norway, Denmark, and
Estonia.</p>
<dl>
<dt><strong>Transcom AB, February 2017 - May 2018</strong></dt>
<dd>Customer Service Representative (Örebro)</dd>
</dl>
<p>As a customer service representative, I handled incoming calls for Tele2. I consistently aimed to achieve set
goals such as call duration, customer satisfaction, and upselling. My job involved providing effective solutions
to customers' issues, whether it was changing a subscription, explaining a bill, or assisting with the purchase of
a new phone/router. I conducted thorough needs analyses to offer personalized solutions to customers.</p>
<dl>
<dt><strong>Louis Vuitton, September 2016 - January 2017</strong></dt>
<dd>Client Advisor (Brussels)</dd>
</dl>
<p>As a client advisor at this luxury company, I was responsible for serving customers from the Nordic countries,
the United Kingdom, South Africa, and Ireland. I ensured that each customer was treated according to the Louis
Vuitton promise. I strived to understand customers and their needs and provided them with guidance in the best
possible way.</p>
<dl>
<dt><strong>US Bank, January 2015 - August 2016</strong></dt>
<dd>Customer Service Representative (Brussels)</dd>
</dl>
<p>As a customer support representative at one of the leading American banks, US Bank, I worked with customers to
provide services such as invoice auditing, accounting updates, setting up new accounts, monitoring customer flows,
resolving technical IT-related issues, and more. I maintained daily communication with customers via phone and
used email as another means of communication for daily work. Additionally, I had face-to-face meetings to
establish close relationships with customers and discuss important matters and improvements for the future.</p>
<dl>
<dt><strong>Procter & Gamble, September 2014 - January 2015</strong></dt>
<dd>Administration Assistant (Brussels)</dd>
</dl>
<p>At this major American company, I had several administrative tasks and responsibilities within the company's
"Internal Records" archive department. I prepared laboratory notes and other project materials for specific
scanning processes conducted in Germany. Additionally, I was responsible for inputting all the scanned notes into
the company's database.</p>
<dl>
<dt><strong>Aditro AB, January 2011 - September 2013</strong></dt>
<dd>Administrator (Stockholm)</dd>
</dl>
<p>As an administrator, I worked in various departments (Giro, Invoice, Forms), where I sorted, reviewed,
registered, and verified various types of paperwork, such as invoices, authorizations, bills, salaries, etc. In
addition to my customer service duties, I maintained daily contact with customers and ensured that they received
their paper materials on time.</p>
</section>
<hr>
<section id="skills">
<h2>Skills</h2>
<h4>Driving License</h4>
<ol>
<li>B-category</li>
</ol>
<h4>Language</h4>
<ol>
<li>Swedish</li>
<li>English</li>
<li>Kurdish</li>
</ol>
<h4>Certifications</h4>
<ol>
<li>Microsoft 365 Certified: Enterprise Administrator Expert</li>
<li>Microsoft Certified: Identity and Access Administrator Associate</li>
<li>Microsoft 365 Identity and Services</li>
<li>Microsoft 365 Mobility and Security</li>
<li>Microsoft Certified: Security, Compliance, and Identity Fundamentals</li>
<li>Microsoft 365 Certified: Fundamentals</li>
<li>Microsoft Certified: Azure Fundamentals</li>
<li>Splunk Accredited Sales Rep I</li>
<li>Splunk Accredited Sales Engineer I</li>
<li>Splunk Core Certified Power User</li>
</ol>
</section>
<hr>
<section id="contact-form">
<h2>Contact Form</h2>
<div>
<form action="/index.html">
<label>
<span>Name</span>
<input type="text" placeholder="Your name.." name="name">
</label>
<label>
<span>E-mail</span>
<input type="email" placeholder="Your e-mail.." name="email">
</label>
<label>
<span>Phone Number</span>
<input type="tel" placeholder="Your phone number.." name="phone">
</label>
<label>
<span>Subject</span>
<select name="subject">
<option value="project-inq">Project Inquiry</option>
<option value="collaboration">Collaboration</option>
<option value="other">Other</option>
</select>
</label>
<label>
<span>Message</span>
<textarea placeholder="Write something.." name="message" rows="10"></textarea>
</label>
<input type="submit" value="Send"> <input type="reset" value="Reset">
</form>
</div>
</section>
<hr>
<section id="contact-details">
<h2>Contact Details</h2>
<dl>
<dt><strong>Adress</strong></dt>
<dd>Mandelstensvägen 41, 70374 Örebro</dd>
</dl>
<dl>
<dt><strong>E-mail</strong></dt>
<dd><a href="mailto:hedigardi@hotmail.com">hedigardi@hotmail.com</a></dd>
</dl>
<dl>
<dt><strong>Phone Number</strong></dt>
<dd><a href="tel:+46704961086">+46 (0) 704 96 10 86</a></dd>
</dl>
</section>
<hr>
<section id="social-media">
<h2>Social Media</h2>
<a href="https://www.linkedin.com/in/hedigardi/" target="_blank"><img src="img/linkedin-logo.png"
alt="LinkedIn Logo" width="64" height="64" loading="lazy"></a>
<a href="https://github.com/hedigardi" target="_blank"><img src="img/github-logo.png" alt="GitHub Logo" width="64"
height="64" loading="lazy"></a>
</section>
<hr>
<footer id="copyright">
<p>© 2023</p>
</footer>
</body>
</html>