diff --git a/deploy/template.yaml b/deploy/template.yaml
index 9a44ab0cb..2f8e3d013 100644
--- a/deploy/template.yaml
+++ b/deploy/template.yaml
@@ -144,9 +144,9 @@ Mappings:
       SUPPORTTRIAGEPAGE: "1"
       SUPPORTWEBCHATDEMO: "1"
       WEBCHATSOURCEURL: "https://uat-chat-loader.smartagent.app/loader/main.js"
-      SUPPORTWEBCHATCONTACT: "1"
-      SUPPORTPHONECONTACT: "1"
-      SHOWCONTACTGUIDANCE: "1"
+      SUPPORTWEBCHATCONTACT: "0"
+      SUPPORTPHONECONTACT: "0"
+      SHOWCONTACTGUIDANCE: "0"
       CONTACTEMAILSERVICEURL: "https://signin.staging.account.gov.uk/contact-us-from-triage-page"
     build:
       NODEENV: "production"
@@ -165,9 +165,9 @@ Mappings:
       SUPPORTTRIAGEPAGE: "1"
       SUPPORTWEBCHATDEMO: "1"
       WEBCHATSOURCEURL: "https://uat-chat-loader.smartagent.app/loader/main.js"
-      SUPPORTWEBCHATCONTACT: "1"
-      SUPPORTPHONECONTACT: "1"
-      SHOWCONTACTGUIDANCE: "1"
+      SUPPORTWEBCHATCONTACT: "0"
+      SUPPORTPHONECONTACT: "0"
+      SHOWCONTACTGUIDANCE: "0"
       CONTACTEMAILSERVICEURL: "https://signin.staging.account.gov.uk/contact-us-from-triage-page"
     staging:
       NODEENV: "production"
@@ -208,7 +208,7 @@ Mappings:
       SUPPORTWEBCHATDEMO: "1"
       WEBCHATSOURCEURL: "https://uat-chat-loader.smartagent.app/loader/main.js"
       SUPPORTWEBCHATCONTACT: "0"
-      SUPPORTPHONECONTACT: "0"
+      SUPPORTPHONECONTACT: "1"
       SHOWCONTACTGUIDANCE: "1"
       CONTACTEMAILSERVICEURL: "https://signin.integration.account.gov.uk/contact-us-from-triage-page"
     production:
@@ -225,7 +225,7 @@ Mappings:
       ANALYTICSCOOKIEDOMAIN: "account.gov.uk"
       SERVICEDOMAIN: "account.gov.uk"
       LOGSLEVEL: "info"
-      SUPPORTTRIAGEPAGE: "0"
+      SUPPORTTRIAGEPAGE: "1"
       SUPPORTWEBCHATDEMO: "0"
       WEBCHATSOURCEURL: "0"
       SUPPORTWEBCHATCONTACT: "0"
diff --git a/src/components/contact-govuk-one-login/index.njk b/src/components/contact-govuk-one-login/index.njk
index a4f7f10f9..a8e5618ac 100644
--- a/src/components/contact-govuk-one-login/index.njk
+++ b/src/components/contact-govuk-one-login/index.njk
@@ -2,97 +2,134 @@
 {% from "govuk/components/inset-text/macro.njk" import govukInsetText %}
 {% set pageTitleName = 'pages.contact.title' | translate %}
 {% set hideAccountNavigation = true %}
-{% set hidePhaseBanner = true %}
 {% set languageToggle = true %}
-{% block pageContent %}
-
-{% if contactWebchatEnabled %}
-  <script id="smartagent" type="module" defer 
-    src="{{ webchatSource }}" 
-    data-company="hgsgds" data-brand="hgsgds">
-  </script>
-{% endif %}
-
-<h1 class="govuk-heading-xl">{{'pages.contact.header' | translate}}</h1>
-{% if showContactGuidance %}
+{% set secondaryContactMethodEnabled = contactPhoneEnabled or contactWebchatEnabled %}
+{% set emailBlock %}
   <section>
-    {% set section1Paragraphs =  'pages.contact.section1.paragraphs' | translate({ returnObjects: true }) %}
-    {% set section1Links =  'pages.contact.section1.links' | translate({ returnObjects: true }) %}
-    <h2 class="govuk-heading-l">{{'pages.contact.section1.heading' | translate}}</h2>
-    {% for paragraph in section1Paragraphs %}
-      <p class="govuk-body">{{ paragraph }}</p>
-    {% endfor %}
-    {% if section1Links.length %}
-    <ul class="govuk-list govuk-list--bullet">
-      {% for link in section1Links %}
-        <li><a class="govuk-link" href="{{link["href"]}}">{{link["text"]}}</a></li>
-      {% endfor %}
-    </ul>
+    {% if secondaryContactMethodEnabled %}
+      <h3 class="govuk-heading-m">{{'pages.contact.section3.email.heading' | translate }}</h3>
     {% endif %}
+    {% set emailParagraphs =  'pages.contact.section3.email.paragraphs' | translate({ returnObjects: true }) %}
+    {% for paragraph in emailParagraphs %}
+      <p class="govuk-body">{{ paragraph | safe | replace('[emailServiceLinkHref]', contactEmailServiceUrl | translate ) }}</p>
+    {% endfor %}
   </section>
-{% endif %}
+{% endset %}
 
-<section>
-  <h2 class="govuk-heading-l">{{'pages.contact.section2.heading' | translate}}</h2>
-  {% set section2Paragraphs =  'pages.contact.section2.paragraphs' | translate({ returnObjects: true }) %}
-  {% for paragraph in section2Paragraphs %}
+{% set refCodeBlock %}
+  {% set refCodeBlockParagraphs = 'pages.contact.refCodeBlock.paragraphsWebchat' | translate({ returnObjects: true }) if contactWebchatEnabled else 'pages.contact.refCodeBlock.paragraphsNoWebchat' | translate({ returnObjects: true }) %}
+  {% for paragraph in refCodeBlockParagraphs %}
     <p class="govuk-body">{{ paragraph }}</p>
   {% endfor %}
 
   <p class="govuk-body contact-reference">
-    {{'pages.contact.section2.refCode' | translate}}
+    {{'pages.contact.refCodeBlock.refCode' | translate}}
     <strong class="contact-reference__code">{{ referenceCode }}</strong>
   </p>
-</section>
-
-<section>
-  <h2 class="govuk-heading-l">{{'pages.contact.section3.heading' | translate}}</h2>
-  {% if contactWebchatEnabled %}
-    <section>
-      {% set webchatParagraphs =  'pages.contact.section3.webchat.paragraphs' | translate({ returnObjects: true }) %}
+{% endset %}
 
-      <h3 class="govuk-heading-m">{{'pages.contact.section3.webchat.heading' | translate}}</h3>
+{% set phoneBlock %}
+  {% set phoneParagraphs1 = 'pages.contact.section3.phone.paragraphs' | translate({ returnObjects: true }) %}
+  {% set phoneParagraphs2 = 'pages.contact.section3.phone.paragraphs2' | translate({ returnObjects: true }) %}
+  {% set insetTextHtml %}
+    {% set insetTextParagraphs =  'pages.contact.section3.phone.insetText.paragraphs' | translate({ returnObjects: true }) %}
+    {% for paragraph in insetTextParagraphs %}
+      <p class="govuk-body">{{ paragraph | safe }}</p>
+    {% endfor %}
+  {% endset %}
 
-      {% for paragraph in webchatParagraphs %}
-        <p class="govuk-body">{{ paragraph | safe | replace('[useWebchatLinkHref]', 'pages.contact.section3.webchat.useWebchatLinkHref' | translate ) }}</p>
+  <section>
+    <h3 class="govuk-heading-m">{{'pages.contact.section3.phone.heading' | translate}}</h3>
+    {% if not contactWebchatEnabled %}
+      {{refCodeBlock | safe }}
+    {% else %}
+      {% for paragraph in phoneParagraphs1 %}
+        <p class="govuk-body">{{ paragraph }}</p>
       {% endfor %}
-    </section>
-  {% endif %}
+    {% endif %}
 
-  {% if contactPhoneEnabled %}
-    <section>
-      {% set phoneParagraphs1 = 'pages.contact.section3.phone.paragraphs' | translate({ returnObjects: true }) %}
-      {% set phoneParagraphs2 = 'pages.contact.section3.phone.paragraphs2' | translate({ returnObjects: true }) %}
-      {% set insetTextHtml %}
-        {% set insetTextParagraphs =  'pages.contact.section3.phone.insetText.paragraphs' | translate({ returnObjects: true }) %}
-        {% for paragraph in insetTextParagraphs %}
-          <p class="govuk-body">{{ paragraph | safe }}</p>
-        {% endfor %}
-      {% endset %}
+    {{ govukInsetText({
+      html: insetTextHtml
+    }) }}
 
-      <h3 class="govuk-heading-m">{{'pages.contact.section3.phone.heading' | translate}}</h3>
+    {% for paragraph in phoneParagraphs2 %}
+      <p class="govuk-body">{{ paragraph | safe | replace('[callChargesLinkHref]', 'pages.contact.section3.phone.callChargesLinkHref' | translate ) }}</p>
+    {% endfor %}
+  </section>
+{% endset %}
 
-      {% for paragraph in phoneParagraphs1 %}
-        <p class="govuk-body">{{ paragraph }}</p>
-      {% endfor %}
 
-      {{ govukInsetText({
-        html: insetTextHtml
-      }) }}
+{# START page content #}
+
+{% block pageContent %}
+
+<h1 class="govuk-heading-xl">{{'pages.contact.header' | translate}}</h1>
 
-      {% for paragraph in phoneParagraphs2 %}
-        <p class="govuk-body">{{ paragraph | safe | replace('[callChargesLinkHref]', 'pages.contact.section3.phone.callChargesLinkHref' | translate ) }}</p>
+{% if not showContactGuidance and not contactWebchatEnabled and not contactPhoneEnabled %}
+  {# if everything is disabled, only show the contact form option #}
+  {{ emailBlock | safe }}
+{% else %}
+  {% if showContactGuidance %} 
+    <section>
+      {% set section1Paragraphs =  'pages.contact.section1.paragraphs' | translate({ returnObjects: true }) %}
+      {% set section1Links =  'pages.contact.section1.links' | translate({ returnObjects: true }) %}
+      <h2 class="govuk-heading-l">{{'pages.contact.section1.heading' | translate}}</h2>
+      {% for paragraph in section1Paragraphs %}
+        <p class="govuk-body">{{ paragraph }}</p>
       {% endfor %}
+      {% if section1Links.length %}
+      <ul class="govuk-list govuk-list--bullet">
+        {% for link in section1Links %}
+          <li><a class="govuk-link" href="{{link["href"]}}">{{link["text"]}}</a></li>
+        {% endfor %}
+      </ul>
+      {% endif %}
     </section>
+    <hr class="govuk-section-break govuk-section-break--m">
   {% endif %}
+
+  {% if contactPhoneEnabled and contactWebchatEnabled %}
+    <section>
+      <h2 class="govuk-heading-l">{{'pages.contact.section2.heading' | translate}}</h2>
+      {{ refCodeBlock | safe }}
+    </section>
+    <hr class="govuk-section-break govuk-section-break--m">
+  {% endif %}
+
   <section>
-    <h3 class="govuk-heading-m">{{'pages.contact.section3.email.heading' | translate}}</h3>
-    {% set emailParagraphs =  'pages.contact.section3.email.paragraphs' | translate({ returnObjects: true }) %}
+    <h2 class="govuk-heading-l">{% if secondaryContactMethodEnabled %}{{'pages.contact.section3.headingMany' | translate}}{% else %}{{'pages.contact.section3.headingOne' | translate }}{% endif %}</h2>
+    {% if contactWebchatEnabled %}
+      <section>
+        {% set webchatParagraphs =  'pages.contact.section3.webchat.paragraphs' | translate({ returnObjects: true }) %}
 
-    {% for paragraph in emailParagraphs %}
-      <p class="govuk-body">{{ paragraph | safe | replace('[emailServiceLinkHref]', contactEmailServiceUrl | translate ) }}</p>
+        <h3 class="govuk-heading-m">{{'pages.contact.section3.webchat.heading' | translate}}</h3>
+
+        {% for paragraph in webchatParagraphs %}
+          <p class="govuk-body">{{ paragraph | safe | replace('[useWebchatLinkHref]', 'pages.contact.section3.webchat.useWebchatLinkHref' | translate ) }}</p>
+        {% endfor %}
+      </section>
+    {% endif %}
+
+    {% if contactPhoneEnabled %}
+      {{ phoneBlock | safe }}
+    {% endif %}
+
+    {{ emailBlock | safe }}
+  </section>
+  <hr class="govuk-section-break govuk-section-break--m">
+  <section>
+    {% set section4Paragraphs =  'pages.contact.section4.paragraphs' | translate({ returnObjects: true }) %}
+    <h2 class="govuk-heading-l">{{'pages.contact.section4.heading' | translate}}</h2>
+    {% for paragraph in section4Paragraphs %}
+      <p class="govuk-body">{{ paragraph | safe }}</p>
     {% endfor %}
   </section>
-</section>
+{% endif %}
 
+{% if contactWebchatEnabled %}
+  <script id="smartagent" type="module" defer 
+    src="{{ webchatSource }}" 
+    data-company="hgsgds" data-brand="hgsgds">
+  </script>
+{% endif %}
 {% endblock %}
diff --git a/src/locales/cy/translation.json b/src/locales/cy/translation.json
index 9d44a3082..9ae9f2323 100644
--- a/src/locales/cy/translation.json
+++ b/src/locales/cy/translation.json
@@ -477,8 +477,92 @@
       }
     },
     "contact": {
-      "title": "Get help with GOV.UK One Login",
-      "header": "Contact GOV.UK One Login"
+      "title": "Cysylltu â GOV.UK One Login",
+      "header": "Cysylltu â GOV.UK One Login",
+      "section1": {
+        "heading": "Cyn i chi gysylltu â ni",
+        "paragraphs": [
+          "Darllenwch ein canllaw os ydych yn cael problem gyda:"
+        ],
+        "links": [
+          {
+            "href": "",
+            "text": "Defnyddio'r ap GOV.UK ID Check app"
+          },{
+            "href": "",
+            "text": "Profi eich hunaniaeth gyda GOV.UK One Login drwy ateb cwestiynau diogelwch"
+          },{
+            "href": "",
+            "text": "Newid y manylion mewngofnodi ar gyfer eich GOV.UK One Login"
+          },{
+            "href": "",
+            "text": "Cael cod diogelwch ar gyfer GOV.UK One Login"
+          }, {
+            "href": "",
+            "text": "Dileu eich GOV.UK One Login"
+          }
+        ]
+      },
+      "section2": {
+        "heading": "Pan fyddwch yn cysylltu â ni"
+      },
+      "refCodeBlock": {
+        "paragraphsWebchat": [
+          "Os ydych yn ffonio neu'n defnyddio gwesgwrs i gysylltu â'r tîm GOV.UK  One Login, gofynnir i chi am god cyfeirinod.",
+          "Mae'r cod hwn yn ein helpu i weld lle y gallech fod yn cael problem."
+        ],
+        "paragraphsNoWebchat": [
+          "Pan fyddwch yn cysylltu â ni dros y ffôn, gofynnir i chi am god cyfeirio.",
+          "Mae'r cod hwn yn ein helpu i weld lle y gallech fod yn cael problem."
+        ],
+        "refCode": "Eich cod cyfeirnod yw:"
+      },
+      "section3": {
+        "headingOne": "Sut i gysylltu â ni",
+        "headingMany": "Ffyrdd o gysylltu â ni",
+        "webchat": {
+          "heading": "Gwesgwrs",
+          "paragraphs": [
+            "Gofynnwch i gynorthwyydd digidol GOV.UK One Login i ddod o hyd i wybodaeth i'ch helpu chi neu sgwrsiwch ag ymgynghorydd.",
+            "Nid yw ein gwesgwrs yn gwbl hygyrch eto. Rydym yn gweithio i'w wella.Gallwch ddarganfod mwy am <a class=\"govuk-link\" href=\"link-to-statement\">ein datganiad hygyrchedd</a>.",
+            "Oriau agor: </br>Dydd Llun i ddydd Gwener, 8am i 8pm <br>Penwythnosau a gwyliau cyhoeddus, 9am i 5:30pm",
+            "<a class=\"govuk-link\" href=\"[useWebchatLinkHref]\">Defnyddio gwesgwrs</a>"
+          ],
+          "useWebchatLinkHref":"/webchat"
+        },
+        "phone": {
+          "heading": "Ffôn",
+          "paragraphs": [
+            "Byddwch angen eich cod cyfeirnod pan fyddwch yn ffonio."
+          ],
+          "insetText":{
+            "paragraphs": [
+              "O'r DU:</br><strong>0300 123 2345</strong>",
+              "Y tu allan i'r DU:</br><strong>+44 117 393 3928</strong>"
+            ]
+          },
+          "paragraphs2": [
+            "Oriau agor:</br>Dydd Llun i ddydd Gwener, 8am i 8pm <br>Penwythnosau a gwyliau cyhoeddus, 9am i 5:30pm",
+            "<a class=\"govuk-link\" href=\"[callChargesLinkHref]\">Darganfyddwch fwy am gostau galwadau</a>"
+          ],
+          "callChargesLinkHref": "https://www.gov.uk/call-charges"
+        },
+        "email": {
+          "heading": "E-bost",
+          "paragraphs": [
+            "<a class=\"govuk-link\" href=\"[emailServiceLinkHref]\">Cwblhewch y ffurflen gyswllt</a>  i ofyn am help.",
+            "Byddwn yn ateb drwy e-bost o fewn 2 ddiwrnod gwaith.",
+            "Byddwn yn ymateb yn ystod oriau swyddfa.",
+            "Oriau swyddfa: </br>Dydd Llun i ddydd Gwener, 9:30am i 5:30pm"
+          ]
+        }
+      },
+      "section4": {
+        "heading": "Sut rydym yn defnyddio eich gwybodaeth",
+        "paragraphs": [
+          "I ddarganfod pa wybodaeth rydym yn ei gadw pan fyddwch yn cysylltu â ni a sut rydym yn ei defnyddio, gweler <a href=\"https://signin.account.gov.uk/privacy-notice\" class=\"govuk-link\">hysbysiad preifatrwydd GOV.UK One Login</a>"
+        ]
+      }
     },
     "9fduJ6KAE8WwCb1VCKp788BC8mM" : {
       "header": "Darganfod corff asesu cydymffurfiaeth marchnad y DU",
diff --git a/src/locales/en/translation.json b/src/locales/en/translation.json
index da9e5f683..724dabc46 100644
--- a/src/locales/en/translation.json
+++ b/src/locales/en/translation.json
@@ -478,7 +478,7 @@
       }
     },
     "contact": {
-      "title": "Get help with GOV.UK One Login",
+      "title": "Contact GOV.UK One Login",
       "header": "Contact GOV.UK One Login",
       "section1": {
         "heading": "Before you contact us",
@@ -491,34 +491,42 @@
             "text": "Using the GOV.UK ID Check app"
           },{
             "href": "",
-            "text": "Scanning identity documents and your face in the GOV.UK ID Check app"
+            "text": "Proving your identity with GOV.UK One Login using security questions"
           },{
             "href": "",
-            "text": "Confirming your identity if you do not have photo ID"
+            "text": "Change the sign in details for your GOV.UK One Login"
           },{
             "href": "",
-            "text": "Changing your sign in details"
+            "text": "Getting a security code for GOV.UK One Login"
           }, {
             "href": "",
-            "text": "Getting a security code"
+            "text": "Deleting your GOV.UK One Login"
           }
         ]
       },
       "section2": {
-        "heading": "When you contact us",
-        "paragraphs": [
-          "If you call or use webchat to contact the GOV.UK One Login team, you will be asked for a reference code.",
+        "heading": "When you contact us"
+      },
+      "refCodeBlock": {
+        "paragraphsWebchat": [
+          "If you contact us by phone or use webchat, you'll be asked for a reference code.",
+          "This code helps us to see where you may be having a problem."
+        ],
+        "paragraphsNoWebchat": [
+          "When you contact us by phone, you’ll be asked for a reference code.",
           "This code helps us to see where you may be having a problem."
         ],
         "refCode": "Your reference code is:"
       },
       "section3": {
-        "heading": "Ways to contact us",
+        "headingOne": "How to contact us",
+        "headingMany": "Ways to contact us",
         "webchat": {
           "heading": "Webchat",
           "paragraphs": [
-            "Ask GOV.UK One Login’s digital assistant to find information to help you. If the digital assistant cannot help you, you can chat live with a webchat adviser if they're available.",
-            "You'll need your reference code to chat with an adviser.",
+            "Ask GOV.UK One Login's digital assistant to find information to help you or chat with an advisor.",
+            "Our webchat is not yet fully accessible. Find out <a class=\"govuk-link\" href=\"link-to-statement\">more about the limitations and how we're working to fix this</a>.",
+            "Opening times:</br>Monday to Friday, 8am to 8pm <br>Weekends and public holidays, 9am to 5.30pm",
             "<a class=\"govuk-link\" href=\"[useWebchatLinkHref]\">Use webchat</a>"
           ],
           "useWebchatLinkHref":"/webchat"
@@ -526,7 +534,6 @@
         "phone": {
           "heading": "Phone",
           "paragraphs": [
-            "Call GOV.UK One Login for help.",
             "You'll need your reference code when you call."
           ],
           "insetText":{
@@ -536,8 +543,7 @@
             ]
           },
           "paragraphs2": [
-            "Opening times:",
-            "Monday to Friday, 8am to 8pm <br>Weekends and public holidays, 8am to 5.30pm",
+            "Opening times:</br>Monday to Friday, 8am to 8pm <br>Weekends and public holidays, 9am to 5.30pm",
             "<a class=\"govuk-link\" href=\"[callChargesLinkHref]\">Find out about call charges</a>"
           ],
           "callChargesLinkHref": "https://www.gov.uk/call-charges"
@@ -545,12 +551,18 @@
         "email": {
           "heading": "Email",
           "paragraphs": [
-            "<a class=\"govuk-link\" href=\"[emailServiceLinkHref]\">Use our email service</a> to ask for help.",
-            "We will respond to your support queries during office hours. Our office hours are 9:30am to 5:30pm, Monday to Friday.",
-            "We will try to reply within 2 working days."
-          ],
-          "emailServiceLinkHref": "/tbd"
+            "<a class=\"govuk-link\" href=\"[emailServiceLinkHref]\">Fill in the contact form</a> to ask for help.",
+            "We’ll reply by email within 2 working days.",
+            "We’ll respond during office hours.",
+            "Office hours: </br>Monday to Friday, 9:30am to 5:30pm"
+          ]
         }
+      },
+      "section4": {
+        "heading": "How we use your information",
+        "paragraphs": [
+          "To find out what information we store when you contact us and how we use it, see the <a href=\"https://signin.account.gov.uk/privacy-notice\" class=\"govuk-link\">GOV.UK One Login privacy notice.</a>"
+        ]
       }
     }
   },