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Agent_statistics.dashboard.lookml
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- dashboard: agent_statistics
title: Agent Statistics
layout: newspaper
elements:
- name: Admin Type
title: Admin Type
model: intercom
explore: conversations_parts
type: looker_column
fields:
- admins.type
- admins.count
filters:
admins.type: "-NULL"
sorts:
- admins.count desc
limit: 500
column_limit: 50
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: true
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
row: 8
col: 12
width: 12
height: 8
- name: Distibution of Assignment
title: Distibution of Assignment
model: intercom
explore: conversations_parts
type: looker_column
fields:
- conversations_parts.count
- admins.name
filters:
admins.name: "-NULL"
conversations_parts.part_type: assignment
sorts:
- conversations_parts.count desc
limit: 500
column_limit: 50
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: true
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
value_labels: legend
label_type: labPer
series_types: {}
row: 0
col: 0
width: 12
height: 8
- name: Distribution of Closures
title: Distribution of Closures
model: intercom
explore: conversations_parts
type: looker_pie
fields:
- admins.name
- conversations.tickets_cnt
filters:
admins.name: "-NULL"
conversations.close: 'Yes'
sorts:
- conversations.tickets_cnt desc
limit: 500
column_limit: 50
value_labels: legend
label_type: labPer
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: true
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
series_types: {}
row: 0
col: 12
width: 12
height: 8
- name: Distribution of One Touch
title: Distribution of One Touch
model: intercom
explore: conversations_parts
type: looker_pie
fields:
- ticket_stats.one_touch
- admins.name
filters:
admins.name: "-NULL"
sorts:
- ticket_stats.one_touch desc
limit: 500
column_limit: 50
value_labels: legend
label_type: labPer
stacking: ''
show_value_labels: false
label_density: 25
legend_position: center
x_axis_gridlines: false
y_axis_gridlines: true
show_view_names: true
limit_displayed_rows: false
y_axis_combined: true
show_y_axis_labels: true
show_y_axis_ticks: true
y_axis_tick_density: default
y_axis_tick_density_custom: 5
show_x_axis_label: true
show_x_axis_ticks: true
x_axis_scale: auto
y_axis_scale_mode: linear
ordering: none
show_null_labels: false
show_totals_labels: false
show_silhouette: false
totals_color: "#808080"
series_types: {}
row: 8
col: 0
width: 12
height: 8