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Bug: Freezing when transfering files to folders #16768

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Oldsilverwizard opened this issue Feb 1, 2025 · 1 comment
Open

Bug: Freezing when transfering files to folders #16768

Oldsilverwizard opened this issue Feb 1, 2025 · 1 comment
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area - file operations Features or bug reports for file operations needs - additional info Needs more information from the reporter

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@Oldsilverwizard
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Oldsilverwizard commented Feb 1, 2025

Description

Hi,
Firstly, I love this programme!
I have the full version (paid!), but just lately have been having a lot of problems when I'm moving large numbers of files between folders, it completely freezes, I re-open it, and all's good for maybe a couple of minutes, then it freezes again.
I have had to go back to using File Explorer which kind of defeats the object! But it just works, I would really appreciate some help with this problem.
I have tried installing from your website, and also Microsoft Store with the same result.
Thanks Guys.

Steps To Reproduce

Open files, select dual pane, open folders required.
Highlight folders/files to drag and drop, and try to move where required.
May work once or twice, and then freezes, task manager then does the "Close Program Error ?).

Files Version

3.9.0.0

Windows Version

Windows 11 24h2

User ID

Oldsilverwizard

Log File

debug.log

@Josh65-2201
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Thanks for the report, Are you closing Files from the system tray? If not please try that.

@Josh65-2201 Josh65-2201 added needs - additional info Needs more information from the reporter area - file operations Features or bug reports for file operations labels Feb 1, 2025
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Labels
area - file operations Features or bug reports for file operations needs - additional info Needs more information from the reporter
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