"Not Acceptable!" message at the end of plugin integration

[Fujiil52]

🔎 Isolate the bug

• I have confirmed this occurs in the most recent version of WordPress, WooCommerce, and Facebook for WooCommerce.
• [X ] I have confirmed this occurs when only WooCommerce and Facebook for WooCommerce are active and when using a default WordPress or WooCommerce theme.

✍️ Describe the bug

When I am trying to link the Facebook account with Woocommerce, Facebook indicates that everything is all set in the first attached screenshot. Then when I click to finalize it takes me to a Woocommerce page to redirect me to the site in the second screenshot. Then I am getting an error message "Not Acceptable!" shown in the third screenshot.

🚶‍♀️ Steps to reproduce

1. The first step is when I start running the plugin to conect with Facebook.
2. The next step… I select all account information.
3. The next step... Facebook indicates everything is all set and then I click the finilize button
4. The next step... WooCommerce indicate that I will be redirected to the site.
5. The next step... Then the error occours and no integration is done.

✔️ Expected behavior

The integration is not working and no pixel gets instaled in the site.

🗃 Logs

`

WordPress Environment

WordPress address (URL): https://mimosdaisuki.com.br
Site address (URL): https://mimosdaisuki.com.br
WC Version: 9.3.3
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.8.1
Log Directory Writable: ✔
WP Version: 6.6.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: pt_BR
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 8.2.22
PHP Post Max Size: 516 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 8.10.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

Database

WC Database Version: 9.3.3
WC Database Prefix: wp_
Tamanho total do banco de dados: 19.54MB
Tamanho dos dados do banco de dados: 15.52MB
Tamanho do índice do banco de dado: 4.02MB
wp_woocommerce_sessions: Dados: 0.08MB + Índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_api_keys: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_attribute_taxonomies: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_downloadable_product_permissions: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
wp_woocommerce_order_items: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_order_itemmeta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_tax_rates: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
wp_woocommerce_tax_rate_locations: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_shipping_zones: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
wp_woocommerce_shipping_zone_locations: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_shipping_zone_methods: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
wp_woocommerce_payment_tokens: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
wp_woocommerce_payment_tokenmeta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_woocommerce_log: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_actions: Dados: 0.16MB + Índex: 0.16MB + mecanismo InnoDB
wp_actionscheduler_claims: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_groups: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
wp_actionscheduler_logs: Dados: 0.11MB + Índex: 0.09MB + mecanismo InnoDB
wp_berocket_termmeta: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
wp_braapf_product_stock_status_parent: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
wp_braapf_product_variation_attributes: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
wp_braapf_term_taxonomy_hierarchical: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
wp_braapf_variable_attributes: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_ce4wp_abandoned_checkout: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
wp_ce4wp_contacts: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
wp_commentmeta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_comments: Dados: 0.02MB + Índex: 0.09MB + mecanismo InnoDB
wp_e_events: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
wp_e_notes: Dados: 0.02MB + Índex: 0.17MB + mecanismo InnoDB
wp_e_notes_users_relations: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
wp_e_submissions: Dados: 0.02MB + Índex: 0.27MB + mecanismo InnoDB
wp_e_submissions_actions_log: Dados: 0.02MB + Índex: 0.11MB + mecanismo InnoDB
wp_e_submissions_values: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_gdpr_cc_options: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
wp_gla_attribute_mapping_rules: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
wp_gla_budget_recommendations: Dados: 0.19MB + Índex: 0.14MB + mecanismo InnoDB
wp_gla_merchant_issues: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
wp_gla_shipping_rates: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_gla_shipping_times: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
wp_jetpack_sync_queue: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
wp_links: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
wp_nfd_data_event_queue: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
wp_options: Dados: 4.08MB + Índex: 0.19MB + mecanismo InnoDB
wp_postmeta: Dados: 6.42MB + Índex: 0.39MB + mecanismo InnoDB
wp_posts: Dados: 2.36MB + Índex: 0.06MB + mecanismo InnoDB
wp_sbi_feeds: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
wp_sbi_feed_caches: Dados: 0.08MB + Índex: 0.02MB + mecanismo InnoDB
wp_sbi_instagram_feeds_posts: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_sbi_instagram_feed_locator: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_sbi_instagram_posts: Dados: 0.19MB + Índex: 0.00MB + mecanismo InnoDB
wp_sbi_sources: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_termmeta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_terms: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_term_relationships: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
wp_term_taxonomy: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_trustindex_google_reviews: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
wp_usermeta: Dados: 0.09MB + Índex: 0.03MB + mecanismo InnoDB
wp_users: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
wp_wc_admin_notes: Dados: 0.06MB + Índex: 0.00MB + mecanismo InnoDB
wp_wc_admin_note_actions: Dados: 0.05MB + Índex: 0.02MB + mecanismo InnoDB
wp_wc_category_lookup: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
wp_wc_customer_lookup: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_wc_download_log: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_wc_orders: Dados: 0.02MB + Índex: 0.11MB + mecanismo InnoDB
wp_wc_orders_meta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_wc_order_addresses: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
wp_wc_order_coupon_lookup: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_wc_order_operational_data: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_wc_order_product_lookup: Dados: 0.02MB + Índex: 0.06MB + mecanismo InnoDB
wp_wc_order_stats: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
wp_wc_order_tax_lookup: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_wc_product_attributes_lookup: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
wp_wc_product_download_directories: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
wp_wc_product_meta_lookup: Dados: 0.02MB + Índex: 0.11MB + mecanismo InnoDB
wp_wc_rate_limits: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
wp_wc_reserved_stock: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
wp_wc_tax_rate_classes: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
wp_wc_webhooks: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
wp_wpforms_logs: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
wp_wpforms_payments: Dados: 0.02MB + Índex: 0.14MB + mecanismo InnoDB
wp_wpforms_payment_meta: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
wp_wpforms_tasks_meta: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
wp_yith_shippo_shipping_parcel_boxes: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
wp_yith_shippo_shipping_rulemeta: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_yith_shippo_shipping_rules: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_yith_shippo_shipping_tracking: Dados: 0.02MB + Índex: 0.00MB + mecanismo InnoDB
wp_yoast_indexable: Dados: 0.09MB + Índex: 0.09MB + mecanismo InnoDB
wp_yoast_indexable_hierarchy: Dados: 0.02MB + Índex: 0.05MB + mecanismo InnoDB
wp_yoast_migrations: Dados: 0.02MB + Índex: 0.02MB + mecanismo InnoDB
wp_yoast_primary_term: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB
wp_yoast_seo_links: Dados: 0.02MB + Índex: 0.03MB + mecanismo InnoDB

Post Type Counts

attachment: 92
awl-labels: 2
br_product_filter: 5
customize_changeset: 1
elementor_library: 23
nav_menu_item: 24
page: 11
post: 2
product: 105
product_variation: 8
revision: 158
shop_coupon: 1
shop_order_placehold: 2
wpcode: 5
wp_navigation: 1

Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

Active Plugins (33)

Advanced Woo Labels: por ILLID – 2.03
FiboSearch - Pesquisa AJAX para WooCommerce: por Equipe FiboSearch – 1.28.1
Click to Chat: por HoliThemes – 4.11
Elementor Pro: por Elementor.com – 3.24.4
Elementor: por Elementor.com – 3.24.6
Facebook para WooCommerce: por Facebook – 3.2.10
Fluid Checkout for WooCommerce - Lite: por Fluid Checkout – 3.2.5
GDPR Cookie Compliance: por Moove Agency – 4.15.4
Google Analytics for WordPress by MonsterInsights: por MonsterInsights – 9.1.1
Google for WooCommerce: por WooCommerce – 2.8.6
WPCode Lite: por WPCode – 2.2.2
Smash Balloon Instagram Feeds: por Smash Balloon – 6.5.1
Jetpack: por Automattic – 13.9
Melhor Envio: por Melhor Envio – 2.15.7
OptinMonster: por OptinMonster Popup Builder Team – 2.16.5
PagBank for WooCommerce: por PagBank – 1.2.0
Swatchly - Variation Swatches for WooCommerce Products: por HasThemes – 1.3.5
Visibility Logic for Elementor: por StaxWP – 2.3.6
Advanced AJAX Product Filters for WooCommerce: por BeRocket – 1.6.6
Claudio Sanches - Correios para WooCommerce: por Claudio Sanches – 4.2.5
Brazilian Market on WooCommerce: por Claudio Sanches – 4.0.2
Google Analytics for WooCommerce: por WooCommerce – 2.1.7
Calculadora de frete na página do produto para WooCommerce: por Valdeir Oliveira – 1.0.1
WooCommerce: por Automattic – 9.3.3
Importador do WordPress: por wordpressdotorg – 0.8.2
Yoast SEO: por Equipe Yoast – 23.6
Widget de revisão do Google: por Trustindex.io – 12.3
WP Super Cache: por Automattic – 1.12.4
WPForms Lite: por WPForms – 1.9.1.3
WPvivid Backup Plugin: por WPvivid Team – 0.9.106
YITH PayPal Payments for WooCommerce Extended: por YITH – 3.4.0
YITH Shippo Shippings for WooCommerce Extended: por YITH – 1.26.0
YITH Stripe Payments for WooCommerce: por YITH – 1.0.6

Inactive Plugins (6)

Akismet Anti-spam: Spam Protection: por Automattic - Anti-spam Team – 5.3.3
Creative Mail by Newfold Digital: por Newfold Digital – 1.6.9
Hello Dolly: por Matt Mullenweg – 1.7.2
The HostGator Plugin: por HostGator – 2.11.7
WooCommerce Correios - Cálculo de Frete na Página do Produto (CFPP): por Lucas Bustamante – 3.4.0
WooPayments: por WooCommerce – 8.3.0

Dropin Plugins ()

advanced-cache.php: advanced-cache.php

Must Use Plugins (1)

Endurance Page Cache: por Mike Hansen – 2.2.1

Settings

Legacy API Enabled: –
Force SSL: –
Currency: BRL (R$)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

Logging

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 dias
Level threshold: –
Log directory size: 154 KB

WC Pages

Base da loja: #6 - /loja/
Carrinho: ❌ Página não contém o shortcode [woocommerce_cart] ou o bloco woocommerce/cart.
Finalização de compra: #8 - /checkout/ - Contains the [woocommerce_checkout] shortcode
Minha conta: ❌ A página não contém o shortcode [woocommerce_my_account].
Termos e condições: ❌ Página não definida

Theme

Name: Hello Elementor
Version: 3.1.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ❌ – Recomendamos você utilizar um tema filho no caso de você estiver personalizando o WooCommerce em um tema ascendente. Veja como criar um tema filho
WooCommerce Support: ✔

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings

Daily Cron: ✔ Next scheduled: 2024-10-12 17:59:36 -03:00
Options: ✔
Notes: 75
Onboarding: skipped

Action Scheduler

Concluído: 512
Oldest: 2024-09-12 01:23:25 -0300
Newest: 2024-10-12 12:24:04 -0300

Malsucedido: 9
Oldest: 2024-07-09 15:05:10 -0300
Newest: 2024-10-09 17:22:44 -0300

Pendente: 8
Oldest: 2024-10-12 12:57:02 -0300
Newest: 2024-11-06 15:26:16 -0300

Status report information

Generated at: 2024-10-12 12:28:55 -03:00
`

[layoutd]

Hello @Fujiil52,

Sorry to hear about the difficulties installing Facebook for WooCommerce. Normally, support requests should be made on the support forums: https://wordpress.org/support/plugin/facebook-for-woocommerce/

The error message seems to related to a hosting configuration or Web Application Firewall (specifically, Mod_Security), not the Facebook for WooCommerce extension itself. There are some suggested fixes suggested on these pages:

• https://stackoverflow.com/questions/28090737/not-acceptable-an-appropriate-representation-of-the-requested-resource-could-no
• https://www.webfulcreations.com/how-to-fix-an-appropriate-representation-of-the-requested-resource-could-not-be-found-on-this-server-this-error-was-generated-by-mod_security-error/

If you continue having problems, you should contact your hosting provider. If they're unable to help you, you can open a new thread in the support forum to ask for further assitance.

Cheers