crashes because probably message search #875

JokerGermany · 2023-04-01T12:00:18Z

Steps to reproduce

Sadly - There is no way to reproduce

There is no pattern recognized.
It can crash when you do a voice call, it can crash when it's just in the Background.

It happens really frequent since a week or two

/opt/Element/element-desktop %U
/home/jokergermany/.config/Element exists: yes
/home/jokergermany/.config/Riot exists: no
Starting auto update with base URL: https://packages.element.io/desktop/update/
Auto update not supported on this platform
Fetching translation json for locale: en_EN
Changing application language to de
Fetching translation json for locale: de
Resetting the UI components after locale change
Resetting the UI components after locale change
skipping config: /opt/Element/MangoHud.conf [ not found ]
skipping config: /home/jokergermany/.config/MangoHud/element-desktop.conf [ not found ]
parsing config: /home/jokergermany/.config/MangoHud/MangoHud.conf [ ok ]
MANGOHUD: Connected to D-Bus as ":1.164".
Changing application language to de
Fetching translation json for locale: de
Resetting the UI components after locale change
[11020:0401/131359.127838:ERROR:nss_util.cc(357)] After loading Root Certs, loaded==false: NSS error code: -8018
Trace/Breakpoint ausgelöst (Speicherabzug geschrieben)

I suppose this message to syslog has something to do with it:
Apr 1 13:39:04 huppyryzen kernel: [ 2396.670871] traps: ThreadPoolForeg[11029] trap int3 ip:55c0dee68224 sp:7f02a11909d0 error:0 in element-desktop[55c0db5e2000+785e000]

I found some messages like this before, but i am not sure if it has something to do with the crash
https://www.file-upload.net/download-15122443/_opt_Element_element-desktop.1000.crash.html

Outcome

What did you expect?

Not to crash

What happened instead?

crashed anyway

Operating system

Ubuntu Mate 22.04

Application version

Version von Element: 1.11.26
Version von Olm: 3.2.12

How did you install the app?

No response

Will you send logs?

Yes

The text was updated successfully, but these errors were encountered:

JokerGermany · 2023-04-01T12:05:11Z

At the momentan i "try" to reproduce the bug with 1.11.28.
The Message when i start it is:

/opt/Element/element-desktop %U
Seshat unexpected error: Error: libcrypto.so.1.1: Kann die Shared-Object-Datei nicht Ã¶ffnen: Datei oder Verzeichnis nicht gefunden
    at process.func [as dlopen] (node:electron/js2c/asar_bundle:2:1822)
    at Module._extensions..node (node:internal/modules/cjs/loader:1259:18)
    at Object.func [as .node] (node:electron/js2c/asar_bundle:2:2049)
    at Module.load (node:internal/modules/cjs/loader:1044:32)
    at Module._load (node:internal/modules/cjs/loader:885:12)
    at f._load (node:electron/js2c/asar_bundle:2:13330)
    at Module.require (node:internal/modules/cjs/loader:1068:19)
    at require (node:internal/modules/cjs/helpers:103:18)
    at Object.<anonymous> (/opt/Element/resources/app.asar/node_modules/matrix-seshat/lib/index.js:16:22)
    at Module._compile (node:internal/modules/cjs/loader:1174:14) {
  code: 'ERR_DLOPEN_FAILED'
}
/home/jokergermany/.config/Element exists: yes
/home/jokergermany/.config/Riot exists: no
Starting auto update with base URL: https://packages.element.io/desktop/update/
Auto update not supported on this platform
Fetching translation json for locale: en_EN
Changing application language to de
Fetching translation json for locale: de
skipping config: /opt/Element/MangoHud.conf [ not found ]
skipping config: /home/jokergermany/.config/MangoHud/element-desktop.conf [ not found ]
parsing config: /home/jokergermany/.config/MangoHud/MangoHud.conf [ ok ]
Resetting the UI components after locale change
MANGOHUD: Connected to D-Bus as ":1.240".
Resetting the UI components after locale change
Changing application language to de
Fetching translation json for locale: de
Resetting the UI components after locale change
[21792:0401/140359.134888:ERROR:nss_util.cc(357)] After loading Root Certs, loaded==false: NSS error code: -8018

andybalaam · 2023-04-03T08:17:22Z

Looks like this could be the same thing as element-hq/element-web#24600

t3chguy · 2023-04-03T08:29:10Z

How did you install the app?
No response

Needs info.

JokerGermany · 2023-04-03T18:53:03Z

https://github.com/Ubuntu-Installation/Installations-Script/blob/main/22-04.sh#L198

sudo wget -O /usr/share/keyrings/element-io-archive-keyring.gpg https://packages.element.io/debian/element-io-archive-keyring.gpg
echo "deb [signed-by=/usr/share/keyrings/element-io-archive-keyring.gpg] https://packages.element.io/debian/ default main" | sudo tee /etc/apt/sources.list.d/element-io.list

JokerGermany · 2023-04-03T18:53:40Z

But looks like it's fixed with 28.
Don't crashed again since the update.

But the error at start ist new

Seshat unexpected error: Error: libcrypto.so.1.1: Kann die Shared-Object-Datei nicht Ã¶ffnen: Datei oder Verzeichnis nicht gefunden
    at process.func [as dlopen] (node:electron/js2c/asar_bundle:2:1822)
    at Module._extensions..node (node:internal/modules/cjs/loader:1259:18)
    at Object.func [as .node] (node:electron/js2c/asar_bundle:2:2049)
    at Module.load (node:internal/modules/cjs/loader:1044:32)
    at Module._load (node:internal/modules/cjs/loader:885:12)
    at f._load (node:electron/js2c/asar_bundle:2:13330)
    at Module.require (node:internal/modules/cjs/loader:1068:19)
    at require (node:internal/modules/cjs/helpers:103:18)
    at Object.<anonymous> (/opt/Element/resources/app.asar/node_modules/matrix-seshat/lib/index.js:16:22)
    at Module._compile (node:internal/modules/cjs/loader:1174:14) {
  code: 'ERR_DLOPEN_FAILED'
}

t3chguy · 2023-04-04T07:43:29Z

Fixed by #606 - will be in next release

JokerGermany · 2023-04-11T18:35:55Z

@t3chguy Could you pls reopen this issue or should i make a new issue?
The crash is back after updating to 1.11.29 :(

Perhaps it has something to do with the libcrypto?
Startet it now and waiting for the crash

/home/jokergermany/.config/Element exists: yes
/home/jokergermany/.config/Riot exists: no
Starting auto update with base URL: https://packages.element.io/desktop/update/
Auto update not supported on this platform
Fetching translation json for locale: en_EN
Changing application language to de
Fetching translation json for locale: de
skipping config: /opt/Element/MangoHud.conf [ not found ]
skipping config: /home/jokergermany/.config/MangoHud/element-desktop.conf [ not found ]
parsing config: /home/jokergermany/.config/MangoHud/MangoHud.conf [ ok ]
MANGOHUD: Connected to D-Bus as ":1.608".
Resetting the UI components after locale change
Resetting the UI components after locale change
Changing application language to de
Fetching translation json for locale: de
Resetting the UI components after locale change
[164278:0411/203253.345014:ERROR:nss_util.cc(357)] After loading Root Certs, loaded==false: NSS error code: -8018

t3chguy · 2023-04-11T18:48:48Z

Perhaps it has something to do with the libcrypto?

1.11.29 shouldn't depend on libcrypto, only on your system libsqlcipher0

JokerGermany · 2023-04-13T06:31:08Z

I can't reproduce it at the moment when i am starting it in the terminal therefore here is only the crash file
https://www.file-upload.net/download-15128403/_opt_Element_element-desktop.1000.crash.html

Syslog
Apr 13 08:29:01 huppyryzen kernel: [ 663.757229] traps: element-desktop[2271] trap int3 ip:55621076f3ff sp:7ffc4ae5bfc0 error:0 in element-desktop[55620cee8000+7859000]

JokerGermany · 2023-04-14T07:15:02Z

https://www.file-upload.net/download-15129060/_opt_Element_element-desktop.1000.crash.html

Apr 14 09:12:06 huppyryzen dbus-daemon[1979]: [session uid=1000 pid=1979] Activating service name='org.freedesktop.Notifications' requested by ':1.72' (uid=1000 pid=2517 comm="/opt/Element/element-desktop --hidden " label="unconfined")
Apr 14 09:12:06 huppyryzen dbus-daemon[1979]: [session uid=1000 pid=1979] Successfully activated service 'org.freedesktop.Notifications'
Apr 14 09:12:24 huppyryzen kernel: [  828.027496] traps: ThreadPoolForeg[2748] trap int3 ip:55e4947aa8e4 sp:7fe19dd6e4f0 error:0 in element-desktop[55e490f23000+7859000]
Apr 14 09:12:24 huppyryzen systemd[1]: Starting Process error reports when automatic reporting is enabled...
Apr 14 09:12:24 huppyryzen systemd[1]: Started crash report submission.
Apr 14 09:12:24 huppyryzen whoopsie[8584]: [09:12:24] Using lock path: /var/lock/whoopsie/lock
Apr 14 09:12:24 huppyryzen systemd[1]: whoopsie.service: Deactivated successfully.
Apr 14 09:12:24 huppyryzen whoopsie-upload-all[8583]: INFO:root:/var/crash/_usr_bin_obs.1000.crash already marked for upload, skipping
Apr 14 09:12:24 huppyryzen whoopsie-upload-all[8583]: INFO:root:/var/crash/_usr_bin_marco.1000.crash already marked for upload, skipping
Apr 14 09:12:24 huppyryzen whoopsie-upload-all[8583]: INFO:root:/var/crash/_usr_bin_mate-session.1000.crash already marked for upload, skipping
Apr 14 09:12:24 huppyryzen whoopsie-upload-all[8583]: INFO:root:/var/crash/_usr_bin_mate-settings-daemon.1000.crash already marked for upload, skipping
Apr 14 09:12:24 huppyryzen systemd[1]: Started crash report submission.
Apr 14 09:12:24 huppyryzen whoopsie-upload-all[8583]: INFO:root:Collecting info for /var/crash/_opt_Element_element-desktop.1000.crash...
Apr 14 09:12:24 huppyryzen whoopsie[8588]: [09:12:24] Using lock path: /var/lock/whoopsie/lock
Apr 14 09:12:24 huppyryzen systemd[1]: whoopsie.service: Deactivated successfully.
Apr 14 09:12:28 huppyryzen whoopsie-upload-all[8583]: INFO:root:Marking /var/crash/_opt_Element_element-desktop.1000.crash for whoopsie upload
Apr 14 09:12:28 huppyryzen whoopsie-upload-all[8583]: INFO:root:Waiting for whoopsie to upload reports (timeout: 20 s)
Apr 14 09:12:28 huppyryzen whoopsie-upload-all[8583]: INFO:root:  missing (remaining: 20 s): /var/crash/_opt_Element_element-desktop.1000.uploaded
Apr 14 09:12:28 huppyryzen systemd[1]: Started crash report submission.
Apr 14 09:12:28 huppyryzen whoopsie[9312]: [09:12:28] Using lock path: /var/lock/whoopsie/lock
Apr 14 09:12:28 huppyryzen whoopsie[9312]: [09:12:28] Parsing /var/crash/_opt_Element_element-desktop.1000.crash.
Apr 14 09:12:28 huppyryzen whoopsie[9312]: [09:12:28] Uploading /var/crash/_opt_Element_element-desktop.1000.crash.

JokerGermany · 2023-04-14T21:28:28Z

/opt/Element/element-desktop %U
/home/jokergermany/.config/Element exists: yes
/home/jokergermany/.config/Riot exists: no
Starting auto update with base URL: https://packages.element.io/desktop/update/
Auto update not supported on this platform
Fetching translation json for locale: en_EN
Changing application language to de
Fetching translation json for locale: de
Resetting the UI components after locale change
Resetting the UI components after locale change
skipping config: /opt/Element/MangoHud.conf [ not found ]
skipping config: /home/jokergermany/.config/MangoHud/element-desktop.conf [ not found ]
parsing config: /home/jokergermany/.config/MangoHud/MangoHud.conf [ ok ]
MANGOHUD: Connected to D-Bus as ":1.251".
Changing application language to de
Fetching translation json for locale: de
Resetting the UI components after locale change
[26788:0414/225749.976832:ERROR:nss_util.cc(357)] After loading Root Certs, loaded==false: NSS error code: -8018
Trace/Breakpoint ausgelöst (Speicherabzug geschrieben)

syslog
Apr 14 23:12:18 huppyryzen kernel: [ 7898.273916] traps: ThreadPoolForeg[26799] trap int3 ip:5631d44848e4 sp:7fb08a79cf50 error:0 in element-desktop[5631d0bfd000+7859000]

JokerGermany · 2023-04-16T13:16:44Z

Okay this time it crashed so hard, that it lost is session =(
Sent protocoll files
It crashes really often...

JokerGermany · 2023-04-17T15:44:18Z

Looks like deactivating message search stop the crashes...

pipoprods · 2023-04-18T09:18:47Z

I confirm this. When message search is active, Element crashes. No more crash when deactivated.

andybalaam · 2023-04-18T09:57:41Z

OK, so I think the re-opened version of this is now a duplicate of element-hq/element-web#25114 and I'm closing it since that one is closed. Please re-open if I'm wrong.

pipoprods · 2023-04-18T10:04:22Z

The logic is hard to understand…
I opened element-hq/element-web#25114 that has been closed as duplicate of current bug. Now current bug is getting closed as duplicate of element-hq/element-web#25114. There's a snake eating its own tail problem here…

lodex2 · 2023-04-18T10:05:31Z

Just stumbled upon this. I can confirm the problem and the temporary solution by disabling message search.

andybalaam · 2023-04-18T10:11:59Z

Argh, sorry my fault. I thought element-hq/element-web#25114 was closed because it was completed, but it was closed as a dup.

Re-opening.

WryOpussum · 2023-04-20T17:21:44Z

I can confirm I have this issue as well. It appears to be Linux specific in my testing though. MacOS had no problems.

komputerwiz · 2023-04-25T17:16:06Z

Confirming the issue from both Arch and Ubuntu 22.04: crashes regardless of whether it is installed from official package or via Flatpak. Disabling message search seems to fix the issue.

richvdh · 2023-06-01T14:10:39Z

Duplicate of #691

JokerGermany added the T-Defect label Apr 1, 2023

andybalaam added S-Major Severely degrades major functionality or product features, with no satisfactory workaround O-Frequent Affects or can be seen by most users regularly or impacts most users' first experience labels Apr 3, 2023

t3chguy closed this as completed Apr 4, 2023

t3chguy reopened this Apr 11, 2023

uhoreg mentioned this issue Apr 15, 2023

Element crashes while building search index element-hq/element-web#25114

Closed

andybalaam closed this as completed Apr 18, 2023

andybalaam reopened this Apr 18, 2023

t3chguy transferred this issue from element-hq/element-web Apr 19, 2023

t3chguy added the Z-Linux label Apr 21, 2023

JokerGermany changed the title ~~Element Desktop crashes after a couple of time.~~ crashes because probably message search May 16, 2023

richvdh marked this as a duplicate of #691 Jun 1, 2023

richvdh closed this as completed Jun 1, 2023

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crashes because probably message search #875

crashes because probably message search #875

JokerGermany commented Apr 1, 2023 •

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JokerGermany commented Apr 1, 2023

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JokerGermany commented Apr 14, 2023

JokerGermany commented Apr 14, 2023

JokerGermany commented Apr 16, 2023 •

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JokerGermany commented Apr 17, 2023

pipoprods commented Apr 18, 2023

andybalaam commented Apr 18, 2023 •

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pipoprods commented Apr 18, 2023

lodex2 commented Apr 18, 2023

andybalaam commented Apr 18, 2023

WryOpussum commented Apr 20, 2023

komputerwiz commented Apr 25, 2023

richvdh commented Jun 1, 2023

crashes because probably message search #875

crashes because probably message search #875

Comments

JokerGermany commented Apr 1, 2023 • edited Loading

Steps to reproduce

Outcome

What did you expect?

What happened instead?

Operating system

Application version

How did you install the app?

Will you send logs?

JokerGermany commented Apr 1, 2023

andybalaam commented Apr 3, 2023

t3chguy commented Apr 3, 2023

JokerGermany commented Apr 3, 2023 • edited Loading

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lodex2 commented Apr 18, 2023

andybalaam commented Apr 18, 2023

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komputerwiz commented Apr 25, 2023

richvdh commented Jun 1, 2023

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