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Decryption errors and login errors with OLM.BAD_ACCOUNT_KEY on Windows Desktop #1082

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rict0rn12 opened this issue Jul 16, 2020 · 11 comments
Open

Decryption errors and login errors with OLM.BAD_ACCOUNT_KEY on Windows Desktop #1082

rict0rn12 opened this issue Jul 16, 2020 · 11 comments
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@uhoreg
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O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround

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@rict0rn12
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Description

After having an update when the software changed over. I was able to first view a user profile in a user list in either channel I'm in with no problem. Now I get the "Something went wrong" message.

Steps to reproduce

Updated from Riot to the new Element on Windows 10.
First was able to view profiles.
Restarted program and clear cache.

Log: sent/not sent? Sent

Version information

  • Desktop Element Version 1.7.0
@t3chguy
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t3chguy commented Jul 16, 2020 •
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These are getting too common, raising for investigation

2020-07-16T00:01:05.474Z W Unable to initialise e2e OLM.BAD_ACCOUNT_KEY
Error: OLM.BAD_ACCOUNT_KEY

@turt2live turt2live mentioned this issue Jul 16, 2020
Closed
@turt2live turt2live changed the title Something went wrong pops up when clicking on a user in the user list User info crashes, decryption errors, OLM.BAD_ACCOUNT_KEY Jul 16, 2020
@uhoreg
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uhoreg commented Jul 27, 2020

Looks like a keytar-related issue

@uhoreg
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uhoreg commented Jul 27, 2020

@benwal91 Does this keep happening even after restarts?

@rict0rn12
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Seems doing a restart one day and I believe I did a verify session when getting my phone app logged in, and it's working fine now.

@dbkr dbkr reopened this Jul 28, 2020
@dbkr
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dbkr commented Jul 28, 2020

Another report of this has come in: reopening

@uhoreg uhoreg mentioned this issue Jul 28, 2020
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@jryans jryans removed their assignment Jul 29, 2020
@novocaine novocaine mentioned this issue Feb 22, 2022
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@novocaine novocaine added S-Critical Prevents work, causes data loss and/or has no workaround O-Uncommon Most users are unlikely to come across this or unexpected workflow X-Cannot-Reproduce labels Feb 22, 2022
@novocaine
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novocaine commented Feb 22, 2022 •
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Another report linked (with logs). Common thread here is windows users; maybe we have sporadic keytar corruption/loss there.

@novocaine
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@k79e if you're still experiencing this issue, would you be able to supply some new debug logs? I can see we've added some extra logging to work out the issue in matrix-org/matrix-react-sdk#5057 but that happened after your last log submission

@novocaine
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element-hq/element-web#18584 is a possible duplicate, also contains a OLM.BAD_ACCOUNT_KEY

@novocaine novocaine changed the title User info crashes, decryption errors, OLM.BAD_ACCOUNT_KEY Decryption errors and login errors with OLM.BAD_ACCOUNT_KEY on Windows 7 Feb 22, 2022
@novocaine novocaine changed the title Decryption errors and login errors with OLM.BAD_ACCOUNT_KEY on Windows 7 Decryption errors and login errors with OLM.BAD_ACCOUNT_KEY on Windows Feb 22, 2022
@novocaine novocaine mentioned this issue Feb 22, 2022
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@novocaine novocaine changed the title Decryption errors and login errors with OLM.BAD_ACCOUNT_KEY on Windows Decryption errors and login errors with OLM.BAD_ACCOUNT_KEY on Windows Desktop Feb 22, 2022
@novocaine
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@rxl881 is experiencing this so we have a repro-able case

@k79e
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k79e commented Feb 22, 2022

Sent a new log here.

@k79e
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k79e commented Feb 23, 2022 •
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Hi, I logout and restart then app said something about.
Invalid main server search response
Full text here https://pastebin.com/raw/HDqsbcEc

2022-02-23 17:29:00
I find that it's caused the proxy command is not work now.

@Alkl58 Alkl58 mentioned this issue Dec 15, 2022
Closed
@t3chguy t3chguy transferred this issue from element-hq/element-web Jul 14, 2023
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O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround
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@novocaine @jryans @dbkr @uhoreg @t3chguy @k79e @rict0rn12