Kibana reporting error : spawn EACCES #15459

jsdumont · 2017-12-06T16:17:09Z

Kibana version: 5.6.2

Elasticsearch version: 5.6.2

Server OS version: Centos7

Browser version: Chrome Version 62.0.3202.94 (Official Build) (64-bit)

Browser OS version: 2012 R2

Original install method (e.g. download page, yum, from source, etc.): RPM

Description of the problem including expected versus actual behavior: Unable to display report in Kibana

Steps to reproduce:

Select a dashboard
Click on reporting
Generate PDF
Management -> Reporting : failed - Error: spawn EACCES

Errors in browser console (if relevant):There was an error generating your report for the "blah blah blah" dashboard: Error: spawn EACCES

Provide logs and/or server output (if relevant):
Dec 6 10:22:44 kibana: Unhandled rejection Error: spawn EACCES
Dec 6 10:22:44 kibana: at exports._errnoException (util.js:1018:11)
Dec 6 10:22:44 kibana: at ChildProcess.spawn (internal/child_process.js:319:11)
Dec 6 10:22:44 kibana: at exports.spawn (child_process.js:378:9)
Dec 6 10:22:44 kibana: at spawnPhantom (/usr/share/kibana/plugins/x-pack/node_modules/@elastic/node-phantom-simple/node-phantom-simple.js:143:19)
Dec 6 10:22:44 kibana: at Object.exports.create (/usr/share/kibana/plugins/x-pack/node_modules/@elastic/node-phantom-simple/node-phantom-simple.js:283:3)
Dec 6 10:22:44 kibana: at Phantom.cb (/usr/share/kibana/plugins/x-pack/plugins/reporting/server/lib/phantom/index.js:67:43)
Dec 6 10:22:44 kibana: at tryCatcher (/usr/share/kibana/plugins/x-pack/node_modules/bluebird/js/release/util.js:11:23)
Dec 6 10:22:44 kibana: at Promise.fromNode.Promise.fromCallback (/usr/share/kibana/plugins/x-pack/node_modules/bluebird/js/release/promise.js:173:30)
Dec 6 10:22:44 kibana: at new Phantom (/usr/share/kibana/plugins/x-pack/plugins/reporting/server/lib/phantom/index.js:67:17)
Dec 6 10:22:44 kibana: at Object.create (/usr/share/kibana/plugins/x-pack/plugins/reporting/server/lib/phantom/index.js:59:12)
Dec 6 10:22:44 kibana: at Promise.resolve.then.port (/usr/share/kibana/plugins/x-pack/plugins/reporting/export_types/printable_pdf/server/lib/screenshot.js:60:20)
Dec 6 10:22:44 kibana: at process._tickDomainCallback (internal/process/next_tick.js:135:7)

NOTE: I had to run this because the owner was root:root.
chown -R kibana:kibana /usr/share/kibana/plugins/
chown -R kibana:kibana /usr/share/kibana/optimize/bundles

Describe the feature:

jbudz · 2017-12-06T16:58:39Z

Thanks for filling, we're tracking this #8818 so I'm going to close this out to avoid discussions diverging.

Currently we recommend running plugin installs as the kibana user, sudo -u kibana bin/kibana-plugin install x-pack. In the recovery case above you'll likely also have to make sure the phantom bin is owned by kibana, chown -R kibana:kibana /var/lib/kibana

jsdumont · 2017-12-06T17:01:45Z

Hi Jonathan, the phantom bin is already own by the kibana user

jsdumont · 2017-12-06T18:31:14Z

but still not working

jbudz · 2017-12-06T19:13:41Z

Ah I see. Can you enable verbose logging in kibana.yml with logging.verbose: true and see if anything relating to reporting stands out?

jsdumont · 2017-12-07T12:42:27Z

{"type":"log","@timestamp":"2017-12-07T12:40:15Z","tags":["reporting","debug"],"pid":65004,"message":"fetching screenshot of https://serverIP:443/app/kibana#/dashboard/AWASikmHEijrab1tWLFw?_g=()&_a=(description:'',filters:!(),options:(darkTheme:!t),panels:!((col:1,id:AWAP5vj7Eijrab1tWLDY,panelIndex:1,row:1,size_x:6,size_y:3,type:visualization),(col:7,id:AWAP4XcfEijrab1tWLDX,panelIndex:2,row:1,size_x:6,size_y:3,type:visualization)),query:(match_all:()),timeRestore:!f,title:'Firewall%20-%20attacks',uiState:(),viewMode:view)"}
{"type":"log","@timestamp":"2017-12-07T12:40:15Z","tags":["reporting","debug"],"pid":65004,"level":"error","message":"spawn EACCES","error":{"message":"spawn EACCES","name":"Error","stack":"Error: spawn EACCES\n at exports._errnoException (util.js:1018:11)\n at ChildProcess.spawn (internal/child_process.js:319:11)\n at exports.spawn (child_process.js:378:9)\n at spawnPhantom (/usr/share/kibana/plugins/x-pack/node_modules/@elastic/node-phantom-simple/node-phantom-simple.js:143:19)\n at Object.exports.create (/usr/share/kibana/plugins/x-pack/node_modules/@elastic/node-phantom-simple/node-phantom-simple.js:283:3)\n at Phantom.cb (/usr/share/kibana/plugins/x-pack/plugins/reporting/server/lib/phantom/index.js:67:43)\n at tryCatcher (/usr/share/kibana/plugins/x-pack/node_modules/bluebird/js/release/util.js:11:23)\n at Promise.fromNode.Promise.fromCallback (/usr/share/kibana/plugins/x-pack/node_modules/bluebird/js/release/promise.js:173:30)\n at new Phantom (/usr/share/kibana/plugins/x-pack/plugins/reporting/server/lib/phantom/index.js:67:17)\n at Object.create (/usr/share/kibana/plugins/x-pack/plugins/reporting/server/lib/phantom/index.js:59:12)\n at Promise.resolve.then.port (/usr/share/kibana/plugins/x-pack/plugins/reporting/export_types/printable_pdf/server/lib/screenshot.js:60:20)\n at process._tickDomainCallback (internal/process/next_tick.js:135:7)","code":"EACCES"}}

jsdumont · 2017-12-07T12:45:02Z

Dec 7 07:34:47 serverName systemd: Starting Kibana...
Dec 7 07:40:15 serverName kibana: Unhandled rejection Error: spawn EACCES
Dec 7 07:40:15 serverName kibana: at exports._errnoException (util.js:1018:11)
Dec 7 07:40:15 serverName kibana: at ChildProcess.spawn (internal/child_process.js:319:11)
Dec 7 07:40:15 serverName kibana: at exports.spawn (child_process.js:378:9)
Dec 7 07:40:15 serverName kibana: at spawnPhantom (/usr/share/kibana/plugins/x-pack/node_modules/@elastic/node-phantom-simple/node-phantom-simple.js:143:19)
Dec 7 07:40:15 serverName kibana: at Object.exports.create (/usr/share/kibana/plugins/x-pack/node_modules/@elastic/node-phantom-simple/node-phantom-simple.js:283:3)
Dec 7 07:40:15 serverName kibana: at Phantom.cb (/usr/share/kibana/plugins/x-pack/plugins/reporting/server/lib/phantom/index.js:67:43)
Dec 7 07:40:15 serverName kibana: at tryCatcher (/usr/share/kibana/plugins/x-pack/node_modules/bluebird/js/release/util.js:11:23)
Dec 7 07:40:15 serverName kibana: at Promise.fromNode.Promise.fromCallback (/usr/share/kibana/plugins/x-pack/node_modules/bluebird/js/release/promise.js:173:30)
Dec 7 07:40:15 serverName kibana: at new Phantom (/usr/share/kibana/plugins/x-pack/plugins/reporting/server/lib/phantom/index.js:67:17)
Dec 7 07:40:15 serverName kibana: at Object.create (/usr/share/kibana/plugins/x-pack/plugins/reporting/server/lib/phantom/index.js:59:12)
Dec 7 07:40:15 serverName kibana: at Promise.resolve.then.port (/usr/share/kibana/plugins/x-pack/plugins/reporting/export_types/printable_pdf/server/lib/screenshot.js:60:20)
Dec 7 07:40:15 serverName kibana: at process._tickDomainCallback (internal/process/next_tick.js:135:7)

tsullivan · 2018-12-13T17:14:16Z

Hi, do we have any updates on this? I'd like to get it closed if it is no longer applicable.

jbudz · 2018-12-13T19:10:04Z

recap:
kibana needs the execute bit set for phantomjs to run reports. for packages, these files are run as user kibana. everything should be simplified now that reporting is included in the default kibana distribution, the post install script will chown the data folder and the server will run extraction the first time it starts

if there's issues, usually double checking permissions is a good start. that includes other restrictions like apparmor, selinux, and noexec.

deb and rpm packages install phantom to /var/lib/kibana. tar and zips install to the data folder inside kibana.

I think we're good closing for now and we can reopen if there's more comments (sorry about the late reply jsdumont, hope things are working now)

tsullivan · 2019-01-07T23:20:17Z

Thanks @jbudz! I like the suggestion about checking file permission on the binary

tsullivan · 2019-01-07T23:21:03Z

Closing for a meta-issue on having Reporting do better in self-diagnosing problems: https://github.com/elastic/dev/issues/1087

jbudz closed this as completed Dec 6, 2017

jbudz reopened this Dec 6, 2017

jbudz added feedback_needed Team:Operations Team label for Operations Team labels Dec 6, 2017

jbudz removed the feedback_needed label Mar 12, 2018

tsullivan self-assigned this Dec 13, 2018

tsullivan closed this as completed Jan 7, 2019

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Kibana reporting error : spawn EACCES #15459

Kibana reporting error : spawn EACCES #15459

jsdumont commented Dec 6, 2017 •

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jbudz commented Dec 6, 2017 •

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tsullivan commented Dec 13, 2018

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tsullivan commented Jan 7, 2019

Kibana reporting error : spawn EACCES #15459

Kibana reporting error : spawn EACCES #15459

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