| Reported on Slack | March-22-2023 |
| Mitigation | March-22-2023 |
| Solution Completed | March-22-2023 |
Some users with a claimed name will not display properly in world. Their name will appear as a guest name & #xxxx.
The issue seemed to be originated by an inconsistency reconciliatin remote profile versions with the locally stored cache, unchecking the claim mark in the profile metadata and thus adding the unclaimed name suffix to the publicly visible avatar.
- 2023-03-22 9:14am The issue was reported by a number of users and escalated internally.
- 2023-03-22 9:17am The team started investigating the issue.
- 2023-03-22 11:42am The team was able to reproduce the issue.
- 2023-03-22 4:04pm The team identified the problem and tested a possible fix for the issue.
- 2023-03-22 9:28pm The solution was merged and pushed to production.
During the time of the incident, affected users appeared to have an unclaimed name in world (with an added suffix corresponding to their wallet addresses) when in fact these were claimed ones.
A hotfix was tested and pushed to production, solving the inconsistencies and patching the affected profiles.