diff --git a/.cursorrules b/.cursorrules new file mode 100644 index 0000000..c7a523c --- /dev/null +++ b/.cursorrules @@ -0,0 +1,59 @@ +# Instructions + +During you interaction with the user, if you find anything reusable in this project (e.g. version of a library, model name), especially about a fix to a mistake you made or a correction you received, you should take note in the `Lessons` section in the `.cursorrules` file so you will not make the same mistake again. + +You should also use the `.scratchpad.md` file as a scratchpad to organize your thoughts. Especially when you receive a new task, you should first review the content of the scratchpad, clear old different task if necessary, first explain the task, and plan the steps you need to take to complete the task. You can use todo markers to indicate the progress, e.g. +[X] Task 1 +[ ] Task 2 + +Also update the progress of the task in the Scratchpad when you finish a subtask. +Especially when you finished a milestone, it will help to improve your depth of task accomplishment to use the scratchpad to reflect and plan. +The goal is to help you maintain a big picture as well as the progress of the task. Always refer to the Scratchpad when you plan the next step. + +Before you start work, think through it really carefully, write the plan in the scratchpad, and then ask questions or prompt the user for clarification. + + +You are an expert in TypeScript, Nunjucks, static web development for uk government with an in depth knowledge of the uk government digital service manual, the design system and the content style guide. + +# Checking the work +there is a Webserver running on port 8080 that you can use to check your work, you should use it to check your work regularly. + +# Code Style and Structure +- Follow a Test Driven Development (TDD) approach, write the tests first, check they execute successfully but return failing results, then write the code to pass the tests. +- Run the tests regularly to ensure the code is working as expected. +- Write concise, technical TypeScript code with accurate examples. +- Use functional and declarative programming patterns; avoid classes. +- Prefer iteration and modularization over code duplication. +- Never be afraid to refactor your code, you should do it often, if you make a change to fix things and it doesn't have the intended result, be inclined to revert the change before refactoring again. + +# Naming Conventions +- Use lowercase with dashes for directories (e.g., components/auth-wizard). + +# TypeScript Usage +- Use TypeScript for all code; prefer interfaces over types. +- Avoid enums; use maps instead. +- Use functional components with TypeScript interfaces. +- Use strict mode in TypeScript for better type safety. + +# Syntax and Formatting +- Use the "function" keyword for pure functions. +- Use Prettier for consistent code formatting. + + +# Security +- Sanitize user inputs to prevent XSS attacks. + + +# Lessons + +## User Specified Lessons + +- Include info useful for debugging in the program output. +- Read the file before you try to edit it. +- Due to Cursor's limit, when you use `git` and `gh` and need to submit a multiline commit message, first write the message in a file, and then use `git commit -F ` or similar command to commit. And then remove the file. Include "[Cursor] " in the commit message and PR title. +- the server is running on port 8080, you should use it to check your work regularly with curl. +- you can run `npm run build` to build the project and check the output for any build errors + +## Cursor learned + +- For search results, ensure proper handling of different character encodings (UTF-8) for international queries diff --git a/.eleventy.js b/.eleventy.js index c7e06da..338a7db 100644 --- a/.eleventy.js +++ b/.eleventy.js @@ -108,7 +108,13 @@ module.exports = function (eleventyConfig) { ) eleventyConfig.addCollection("catalog", (collection) => - collection.getFilteredByGlob("src/catalog/**/*.md", "!**/index.md", "!**/tags.md").map(useExternalUrl), + collection + .getFilteredByGlob("src/catalog/**/*.md", "!**/index.md", "!**/tags.md") + .map(useExternalUrl) + .sort((a, b) => { + // Sort alphabetically by title + return a.data.title.localeCompare(b.data.title) + }), ) eleventyConfig.addShortcode("remoteInclude", async function (url, start, end) { diff --git a/.gitignore b/.gitignore index d945eb0..0411192 100644 --- a/.gitignore +++ b/.gitignore @@ -14,3 +14,4 @@ _site .cache/ *.css .yarn +.scratchpad.md diff --git a/src/About/Digital-Backbone/benefits.md b/src/About/Digital-Backbone/benefits.md index feb3304..7356fbb 100644 --- a/src/About/Digital-Backbone/benefits.md +++ b/src/About/Digital-Backbone/benefits.md @@ -1,14 +1,14 @@ --- layout: sub-navigation title: Benefits -description: Benefits of the National Digital Architecture for the UK Public and Private Sectors +description: Benefits of the Digital Backbone for the UK Public and Private Sectors eleventyNavigation: parent: Digital Backbone key: Benefits sectionKey: About --- -The National Digital Architecture, encompassing the National Digital Exchange (NDX), National Digital Resilience Platform, and National Digital Code, offers several potential benefits for both the UK public and private sectors. +The Digital Backbone, encompassing the National Digital Exchange (NDX), National Digital Resilience Platform, and National Digital Code, offers several potential benefits for both the UK public and private sectors. ## Public Sector Benefits: @@ -27,4 +27,4 @@ The National Digital Architecture, encompassing the National Digital Exchange (N - **Enhanced Digital Resilience across the Supply Chain:** The National Digital Resilience Platform's focus on strengthening the digital supply chain will benefit businesses operating in the UK. Improved resilience measures will create a more stable and secure digital environment for all. - **Clear Standards for Responsible Digital Citizenship:** The National Digital Code will establish clear standards for responsible and ethical digital behavior, setting a benchmark for businesses to follow. This will enhance trust and confidence in the UK as a digital marketplace. -It is important to note that these benefits are based on the information provided in the sources and represent the anticipated outcomes of the National Digital Architecture initiative. The actual realization of these benefits will depend on various factors, including successful implementation, adoption by public and private sector stakeholders, and ongoing adaptation to the evolving digital landscape. +It is important to note that these benefits are based on the information provided in the sources and represent the anticipated outcomes of the Digital Backbone initiative. The actual realization of these benefits will depend on various factors, including successful implementation, adoption by public and private sector stakeholders, and ongoing adaptation to the evolving digital landscape. diff --git a/src/assets/catalog/anthropic/claude-logo.svg b/src/assets/catalog/anthropic/claude-logo.svg new file mode 100644 index 0000000..c917480 --- /dev/null +++ b/src/assets/catalog/anthropic/claude-logo.svg @@ -0,0 +1 @@ +Anthropic \ No newline at end of file diff --git a/src/assets/catalog/aws/aws-logo.svg b/src/assets/catalog/aws/aws-logo.svg new file mode 100644 index 0000000..5e6f24a --- /dev/null +++ b/src/assets/catalog/aws/aws-logo.svg @@ -0,0 +1 @@ +File not found: /v1/AUTH_mw/wikipedia-commons-local-public.0f/0/0f/Amazon_Web_Services_Logo.svg \ No newline at end of file diff --git a/src/assets/catalog/aws/connect-logo.svg b/src/assets/catalog/aws/connect-logo.svg new file mode 100644 index 0000000..de4948d --- /dev/null +++ b/src/assets/catalog/aws/connect-logo.svg @@ -0,0 +1,7 @@ + + + + + + + diff --git a/src/assets/catalog/cloudflare/cloudflare-logo.svg b/src/assets/catalog/cloudflare/cloudflare-logo.svg new file mode 100644 index 0000000..59c3104 --- /dev/null +++ b/src/assets/catalog/cloudflare/cloudflare-logo.svg @@ -0,0 +1,9 @@ + + + Cloudflare + + + + + + diff --git a/src/assets/catalog/databricks/databricks-logo.svg b/src/assets/catalog/databricks/databricks-logo.svg new file mode 100644 index 0000000..6e67213 --- /dev/null +++ b/src/assets/catalog/databricks/databricks-logo.svg @@ -0,0 +1,12 @@ + + + + + + + + + + + + \ No newline at end of file diff --git a/src/assets/catalog/gitlab/gitlab-logo.svg b/src/assets/catalog/gitlab/gitlab-logo.svg new file mode 100644 index 0000000..3a2acd7 --- /dev/null +++ b/src/assets/catalog/gitlab/gitlab-logo.svg @@ -0,0 +1,60 @@ + + + + logo + Created with Sketch. + + + + + + + \ No newline at end of file diff --git a/src/assets/catalog/google/firebase-logo.svg b/src/assets/catalog/google/firebase-logo.svg new file mode 100644 index 0000000..bd2ee11 --- /dev/null +++ b/src/assets/catalog/google/firebase-logo.svg @@ -0,0 +1,35 @@ + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + diff --git a/src/assets/catalog/metoffice/metoffice-logo.svg b/src/assets/catalog/metoffice/metoffice-logo.svg new file mode 100644 index 0000000..e213f52 --- /dev/null +++ b/src/assets/catalog/metoffice/metoffice-logo.svg @@ -0,0 +1 @@ + \ No newline at end of file diff --git a/src/assets/catalog/microsoft/powerapps-logo.svg b/src/assets/catalog/microsoft/powerapps-logo.svg new file mode 100644 index 0000000..e24e218 --- /dev/null +++ b/src/assets/catalog/microsoft/powerapps-logo.svg @@ -0,0 +1,27 @@ + + + Azure + + + + + + + + + + + + + + + + + + + + + + + + diff --git a/src/assets/catalog/salesforce/salesforce-logo.svg b/src/assets/catalog/salesforce/salesforce-logo.svg new file mode 100644 index 0000000..310cb13 --- /dev/null +++ b/src/assets/catalog/salesforce/salesforce-logo.svg @@ -0,0 +1,12 @@ + + + Salesforce Logo + + + + \ No newline at end of file diff --git a/src/assets/catalog/servicenow/servicenow-logo.svg b/src/assets/catalog/servicenow/servicenow-logo.svg new file mode 100644 index 0000000..583738a --- /dev/null +++ b/src/assets/catalog/servicenow/servicenow-logo.svg @@ -0,0 +1 @@ + \ No newline at end of file diff --git a/src/assets/catalog/snowflake/snowflake-logo.svg b/src/assets/catalog/snowflake/snowflake-logo.svg new file mode 100644 index 0000000..9a5a1e9 --- /dev/null +++ b/src/assets/catalog/snowflake/snowflake-logo.svg @@ -0,0 +1,26 @@ + + + + Group + Created with Sketch. + + + + + + + + + + + + + + + + + + + + + \ No newline at end of file diff --git a/src/catalog/anthropic/claude.md b/src/catalog/anthropic/claude.md new file mode 100644 index 0000000..015a68f --- /dev/null +++ b/src/catalog/anthropic/claude.md @@ -0,0 +1,97 @@ +--- +layout: product +title: Anthropic Claude +description: Transform public service delivery with Claude - a powerful AI assistant designed to be helpful, harmless, and honest +image: + src: /assets/catalog/anthropic/claude-logo.svg + alt: Anthropic Claude +eleventyNavigation: + parent: Catalog +tags: + - Anthropic + - AI + - LLM + - Generative AI + - Large Language Model +--- + +![](https://img.shields.io/badge/provider-anthropic-purple) +![](https://img.shields.io/badge/owner-private_sector-orange) +![](https://img.shields.io/badge/access-NDX_OIDC-green) + +{% from "govuk/components/button/macro.njk" import govukButton %} + +{{ govukButton({ + text: "Try this now for 24 hours", + href: "/try/anthropic-claude", + isStartButton: true +}) }} +
+ +{{ govukButton({ + text: "Deploy this now", + href: "/access/anthropic-claude", + isStartButton: true +}) }} + +Claude is an advanced AI assistant developed by Anthropic, designed to make complex tasks simpler through natural, helpful interactions. It excels at text analysis, content creation, programming assistance, and data extraction—all while prioritising safety, accuracy, and ethical use. + +The UK government has signed a Memorandum of Understanding (MOU) with Anthropic to explore how Claude can enhance public services, establishing best practices for the responsible deployment of frontier AI capabilities in the public sector and improving citizens' access to government information and services. + +Start enhancing your public services with Claude today. Follow these steps to get started: + +1. Sign up for an Anthropic account or sign in to your existing account +2. Choose the appropriate Claude model for your needs (Opus, Sonnet, or Haiku) +3. Configure secure access with UK government identity systems +4. Set up appropriate usage policies and guardrails +5. Begin integrating Claude into your workflows and applications + +Claude supports users across technical and non-technical domains: + +- **User-friendly chat interface** allows policy experts, administrators, and frontline staff to access Claude's capabilities without requiring technical knowledge. + +- **Developer-oriented API ecosystem** enables technical teams to integrate Claude's capabilities into existing systems, applications, and workflows. + +### Choose the right model for your use case + +Claude offers three models with different capabilities to suit various needs: + +- **Claude 3 Opus**: The most powerful model, ideal for complex reasoning, in-depth analysis, and handling sensitive tasks that require nuanced understanding. + +- **Claude 3 Sonnet**: A balanced model offering strong performance and faster response times, perfect for day-to-day tasks and most government applications. + +- **Claude 3 Haiku**: The fastest and most cost-effective model, excellent for straightforward tasks and high-volume applications. + +### Ensure compliance with UK data protection standards + +Claude is designed with privacy and security at its core, supporting data residency within the UK to help government organisations meet their regulatory requirements. Anthropic implements privacy by design principles and provides tools for managing data subject access requests and consent, ensuring compliance with UK GDPR and other relevant regulations. + +### Improve services through responsible AI implementation + +Claude has been built following Anthropic's Constitutional AI approach, which emphasises safety, reliability, and ethical AI use. This makes it well-suited for sensitive government applications where maintaining public trust is paramount, with built-in safeguards against harmful outputs, bias, and misuse. + +## Business Needs + +### Enhance Citizen Services + +Improve service delivery by developing AI-powered assistants that can answer citizen queries accurately, translate complex policy documents into plain English, and provide 24/7 support across multiple channels. + +### Accelerate Document Processing + +Reduce backlogs and processing times by automating the analysis of complex documents, extracting key information from forms, and generating consistent summaries of lengthy reports and submissions. + +### Digital Inclusion Support + +Create more accessible government services by transforming complex documents into easier-to-understand formats with larger fonts, increased spacing, and supporting images—similar to Swindon Borough Council's 'Simply Readable' tool powered by Claude. + +### Policy Analysis and Development + +Strengthen policy development by analysing large volumes of research, stakeholder feedback, and previous policies to identify trends, gaps, and opportunities for improvement. + +### Cross-department Knowledge Management + +Improve knowledge sharing across government departments by making archives and document repositories more easily searchable and extracting insights from previously siloed information. + +### Staff Productivity Enhancement + +Support civil servants with drafting correspondence, preparing briefings, code development, and other routine tasks, allowing them to focus on higher-value activities that require human judgment and expertise. diff --git a/src/catalog/aws/connect.md b/src/catalog/aws/connect.md index 87ed6cc..e654146 100644 --- a/src/catalog/aws/connect.md +++ b/src/catalog/aws/connect.md @@ -2,6 +2,9 @@ layout: product title: Amazon Connect description: Transform your customer experience (CX) at scale with Amazon Connect, an AI-powered contact center from AWS +image: + src: /assets/catalog/aws/connect-logo.svg + alt: Amazon Connect eleventyNavigation: parent: Catalog tags: @@ -31,4 +34,58 @@ tags: isStartButton: true }) }} -> ==@TODO: INSERT SOME DOCUMENTATION HERE== +Amazon Connect is an AI-powered cloud contact center solution that enables public sector organisations to establish a fully functional cloud contact center in a few clicks, offering omnichannel communication capabilities without requiring any specialized infrastructure. + +While traditional contact center solutions require significant upfront investments, complex infrastructure, and inflexible licensing models, Amazon Connect provides a seamless, scalable alternative that helps government agencies deliver exceptional citizen services. + +Start transforming your contact center experience with Amazon Connect today. Follow these steps to get started: + +1. Sign up for an AWS account or sign in to your existing account +2. Navigate to the Amazon Connect console +3. Create an Amazon Connect instance +4. Set up your contact flows, queues, and routing profiles +5. Add agents and assign permissions + +Amazon Connect supports both business and technical users: + +- An **intuitive interface** allows non-technical users to design contact flows, set up queues, and manage agent workforces without any coding knowledge. + +- The **extensive developer tools** provide APIs and AWS Lambda integration for technical users to build custom solutions and integrate with existing systems. + +### Reduce costs and improve efficiency with pay-as-you-go pricing + +Amazon Connect eliminates the need for expensive upfront investments and long-term contracts. With its pay-as-you-go pricing model, you only pay for what you use, allowing you to scale your contact center operations up or down based on demand without incurring unnecessary costs. + +### Leverage AI-powered capabilities for exceptional citizen experiences + +Amazon Connect integrates with AWS AI services to provide natural language understanding, real-time sentiment analysis, and intelligent automation. These capabilities help your agents resolve issues faster and deliver more personalized service, while also enabling citizen self-service through intelligent chatbots and IVR systems. + +### Ensure security and compliance with built-in AWS security features + +Built on the AWS cloud, Amazon Connect inherits all the security, resilience, and compliance capabilities of AWS. It provides features like data encryption, access control, and compliance certifications required by public sector organisations, along with specialized tools like Voice ID for caller authentication and fraud detection. + +## Business Needs + +### Citizen Service Improvement + +Transform how citizens interact with government services through omnichannel support (voice, chat, video, email) and intelligent self-service options. + +### Remote Work Enablement + +Support government employees working from anywhere with a cloud-based platform that only requires an internet connection, a headset, and a web browser. + +### Crisis Response Management + +Quickly scale up contact center operations during emergencies or high-demand periods, with the ability to deploy thousands of agents in minutes rather than weeks. + +### Operational Efficiency + +Reduce operational costs while improving service levels through AI-powered automation, intelligent routing, and workforce optimization tools. + +### Accessibility Compliance + +Meet accessibility requirements with features that support citizens with disabilities, including text-to-speech, speech-to-text, and real-time transcription. + +### Legacy System Modernisation + +Integrate with existing government systems and databases through APIs and AWS Lambda functions, allowing for gradual migration away from legacy contact center infrastructure. diff --git a/src/catalog/cloudflare/zero-trust.md b/src/catalog/cloudflare/zero-trust.md new file mode 100644 index 0000000..9f82925 --- /dev/null +++ b/src/catalog/cloudflare/zero-trust.md @@ -0,0 +1,91 @@ +--- +layout: product +title: Cloudflare Zero Trust +description: Secure your agency's resources with Cloudflare Zero Trust - a comprehensive security platform that protects applications, data, and users wherever they are +image: + src: /assets/catalog/cloudflare/cloudflare-logo.svg + alt: Cloudflare +eleventyNavigation: + parent: Catalog +tags: + - Cloudflare + - Zero Trust + - Security + - SASE + - Identity +--- + +![](https://img.shields.io/badge/provider-cloudflare-orange) +![](https://img.shields.io/badge/owner-private_sector-orange) +![](https://img.shields.io/badge/access-NDX_OIDC-green) + +{% from "govuk/components/button/macro.njk" import govukButton %} + +{{ govukButton({ + text: "Try this now for 24 hours", + href: "/try/cloudflare-zero-trust", + isStartButton: true +}) }} +
+ +{{ govukButton({ + text: "Deploy this now", + href: "/access/cloudflare-zero-trust", + isStartButton: true +}) }} + +Cloudflare Zero Trust is a comprehensive security platform that helps UK public sector organisations protect their resources, applications, data, and users from cyber threats. It replaces traditional perimeter-based security models with identity-based security controls that work anywhere your users are located. + +While traditional security approaches rely on VPNs, hardware firewalls, and complex network configurations, Cloudflare Zero Trust provides a cloud-native solution that is faster to deploy, easier to manage, and more secure by default—without compromising user experience. + +Start securing your public sector resources with Cloudflare Zero Trust today. Follow these steps to get started: + +1. Sign up for a Cloudflare account or sign in to your existing account +2. Navigate to the Zero Trust dashboard +3. Configure your identity providers (supports integration with UK government identity systems) +4. Define access policies for your applications and resources +5. Deploy the WARP client to user devices or configure browser isolation + +Cloudflare Zero Trust supports both business and technical users: + +- An **intuitive policy builder** allows security teams to create and enforce access policies without complex coding or configuration, making it accessible to non-technical administrators. + +- The **comprehensive API ecosystem** provides developers with programmatic control over all Zero Trust services, enabling custom integrations and automation workflows. + +### Simplify security with a single control plane + +Cloudflare Zero Trust unifies multiple security capabilities into a single platform, eliminating the need to manage disparate point solutions. The platform includes ZTNA (Zero Trust Network Access), SWG (Secure Web Gateway), CASB (Cloud Access Security Broker), DLP (Data Loss Prevention), and Browser Isolation—all managed through a single dashboard. + +### Meet UK government security standards with certified services + +Cloudflare is Cyber Essentials certified, which means it meets the UK government-backed scheme designed to help organisations protect themselves against common cyber threats. Cloudflare Zero Trust aligns with National Cyber Security Centre (NCSC) guidelines for robust identity verification and authorisation, making it suitable for handling sensitive government data while supporting compliance with UK data protection regulations. + +### Enhance performance while strengthening security + +Unlike traditional security solutions that add latency and degrade user experience, Cloudflare Zero Trust is built on a global network with data centers in over 300 cities, including multiple locations across the UK. This architecture ensures that security checks happen close to your users, providing both robust protection and exceptional performance for UK public sector services. + +## Business Needs + +### Remote Work Security + +Enable secure access to internal applications for civil servants and contractors working from anywhere, without the performance issues and security risks of traditional VPNs, supporting the UK Government's Smarter Working initiative. + +### Legacy Application Modernisation + +Extend Zero Trust security to legacy applications without code changes, allowing UK government agencies to maintain security for critical systems while modernising at their own pace in line with the Government Digital Service (GDS) guidelines. + +### Insider Threat Mitigation + +Reduce the risk of data breaches from insider threats by applying granular access controls, monitoring user activity, and enforcing least-privilege access to sensitive systems as recommended by the NCSC. + +### Third-Party Access Management + +Securely connect contractors, partners, and other third parties to specific resources without granting broad network access, reducing your attack surface and supporting supply chain security requirements. + +### Cross-Department Collaboration + +Maintain consistent security policies when collaborating across different UK government departments and agencies, ensuring secure information sharing while preserving appropriate access controls. + +### GDPR Compliance Support + +Help meet GDPR requirements with comprehensive visibility into data access, tools to implement appropriate security measures, and capabilities to detect and respond to data incidents promptly. diff --git a/src/catalog/databricks/lakehouse-platform.md b/src/catalog/databricks/lakehouse-platform.md new file mode 100644 index 0000000..96abb4c --- /dev/null +++ b/src/catalog/databricks/lakehouse-platform.md @@ -0,0 +1,92 @@ +--- +layout: product +title: Databricks Lakehouse Platform +description: Unify data, analytics, and AI on a single platform built for the UK public sector, with security and compliance features that meet government requirements +image: + src: /assets/catalog/databricks/databricks-logo.svg + alt: Databricks +eleventyNavigation: + parent: Catalog +tags: + - Databricks + - Data + - Analytics + - AI + - Machine Learning + - Data Lakehouse +--- + +![](https://img.shields.io/badge/provider-databricks-red) +![](https://img.shields.io/badge/owner-private_sector-orange) +![](https://img.shields.io/badge/access-NDX_OIDC-green) + +{% from "govuk/components/button/macro.njk" import govukButton %} + +{{ govukButton({ + text: "Try this now for 24 hours", + href: "/try/databricks-lakehouse", + isStartButton: true +}) }} +
+ +{{ govukButton({ + text: "Deploy this now", + href: "/access/databricks-lakehouse", + isStartButton: true +}) }} + +Databricks Lakehouse Platform is a unified solution that helps UK public sector organisations transform their data and AI capabilities by combining the benefits of data lakes and data warehouses in a single platform. It provides an end-to-end environment for data engineering, analytics, machine learning, and AI that meets government security and compliance requirements. + +While traditional data systems often require maintaining separate data lakes and warehouses, creating silos that slow down innovation and increase costs, Databricks offers a unified platform with open-source foundations that eliminates these silos, improves collaboration, and accelerates insights while ensuring you maintain complete control of your data. + +Start transforming your data management and AI capabilities with Databricks Lakehouse Platform today. Follow these steps to get started: + +1. Sign up for a Databricks account or request access through your organisation +2. Configure your workspace with UK Cyber Essentials Plus compliance settings +3. Set up data ingestion pipelines to bring your data into Delta Lake +4. Build analytics dashboards and machine learning models using the unified platform +5. Deploy and govern AI applications securely across your organisation + +Databricks Lakehouse Platform supports both technical and non-technical users: + +- **Data analysts and business users** benefit from an intuitive SQL interface, built-in visualisations, and dashboard tools that allow them to explore data and derive insights without requiring advanced coding skills. + +- **Data engineers and data scientists** access a comprehensive environment with support for multiple programming languages (Python, R, SQL, Scala), collaborative notebooks, and integrated machine learning tools for building sophisticated data pipelines and AI models. + +### Accelerate innovation with unified data and AI + +The Databricks Lakehouse Platform combines data engineering, analytics, and AI capabilities in a single platform, eliminating the need to maintain separate systems for different workloads. This unified approach accelerates projects by enabling teams to collaborate efficiently and leverage the same data for multiple use cases, from operational reporting to advanced analytics and generative AI applications. + +### Meet UK government security and compliance requirements + +Databricks has achieved UK Cyber Essentials Plus certification, ensuring that public sector organisations can trust the platform with sensitive information. The platform supports data sovereignty by operating in UK Azure regions (UK South and UK West), keeping your data within UK borders while providing comprehensive security controls including fine-grained access management, audit logging, and encryption at rest and in transit. + +### Maximise value from existing investments + +The platform's open architecture ensures compatibility with existing tools and prevents vendor lock-in. Built on open-source technologies like Apache Spark, Delta Lake, and MLflow, Databricks integrates seamlessly with popular BI tools, data science frameworks, and cloud services. This openness allows public sector organisations to leverage their existing skills and tools while building modern data and AI capabilities. + +## Business Needs + +### Cross-Department Data Sharing + +Enable secure, governed data sharing across departments and agencies without creating duplicate copies, improving cross-government collaboration while maintaining appropriate access controls and data governance. + +### Data Quality Improvement + +Implement automated data quality checks and data cleansing processes to ensure consistent, accurate information is available for decision-making, reducing the time spent on manual data preparation and reconciliation. + +### Citizen Service Enhancement + +Use data analytics and AI to better understand citizen needs and preferences, enabling personalised service delivery and proactive outreach while maintaining privacy and compliance with data protection regulations. + +### Operational Efficiency + +Analyse operational data from multiple sources to identify bottlenecks, optimise resource allocation, and automate routine processes, helping public sector organisations deliver more with limited budgets. + +### Fraud Detection and Prevention + +Build advanced analytics models to detect unusual patterns and potential fraud in areas such as benefits claims, tax collection, and procurement, helping protect public funds and ensure they are directed to legitimate needs. + +### Responsible AI Implementation + +Develop and deploy AI solutions with built-in governance, explainability, and ethical safeguards, ensuring that public sector AI applications are transparent, fair, and aligned with government guidelines and societal values. diff --git a/src/catalog/gitlab/dedicated-for-government.md b/src/catalog/gitlab/dedicated-for-government.md new file mode 100644 index 0000000..4ef440a --- /dev/null +++ b/src/catalog/gitlab/dedicated-for-government.md @@ -0,0 +1,88 @@ +--- +layout: product +title: GitLab Dedicated for Government +description: A secure DevSecOps platform designed for UK public sector organisations requiring high-security standards and compliance +image: + src: /assets/catalog/gitlab/gitlab-logo.svg + alt: GitLab +eleventyNavigation: + parent: Catalog +tags: + - devops + - devsecops + - ci-cd + - government + - development-tools + - security-tools + - cloud-services +--- + +{% from "components/document-list/macro.njk" import appDocumentList %} +{% from "govuk/components/button/macro.njk" import govukButton %} + +# GitLab Dedicated for Government + +![](https://img.shields.io/badge/provider-gitlab-green) +![](https://img.shields.io/badge/owner-private_sector-orange) + +{{ govukButton({ + text: "Try GitLab", + href: "https://about.gitlab.com/sales/", + isStartButton: true +}) }} + +## About GitLab Dedicated for Government + +GitLab Dedicated for Government is a comprehensive DevSecOps platform designed for UK public sector organisations that require the highest levels of security, compliance, and data protection. It provides a fully isolated, single-tenant SaaS solution that helps government agencies streamline software development while meeting complex compliance requirements, aligned with UK government standards. + +## Key features + +### Secure DevOps platform + +The platform offers a complete DevSecOps solution that integrates security into every stage of the development pipeline. This includes Static Application Security Testing (SAST), Dynamic Application Security Testing (DAST), dependency scanning, and secret detection, ensuring that security vulnerabilities are identified and addressed early in the development process. + +### UK Compliance and security + +GitLab Dedicated for Government provides robust compliance capabilities to help organisations meet UK regulatory requirements. It supports ISO 27001, Cyber Essentials Plus, and other UK government security standards, with built-in features for audit logging, access controls, and encryption at rest and in transit. + +### Private networking and isolation + +As a single-tenant SaaS solution, GitLab Dedicated for Government provides infrastructure-level isolation, ensuring that your data stays within your account boundary and can be hosted in UK data centres to meet data sovereignty requirements. This level of isolation is critical for organisations that handle sensitive information. + +### Operational efficiency + +By removing the overhead of platform management, GitLab Dedicated for Government allows teams to focus on software delivery rather than infrastructure maintenance. This results in faster development cycles and improved productivity, helping UK government departments deliver digital services more efficiently. + +## Business needs + +### Modern software delivery + +GitLab enables UK government agencies to modernise their approach to software delivery, moving from traditional waterfall methodologies to more agile, DevOps-oriented approaches. This shift helps organisations deliver software faster and with higher quality, supporting the Government Digital Service (GDS) standards. + +### Enhanced security posture + +With security integrated throughout the development process, GitLab helps UK government organisations maintain a strong security posture. Automated security checks continuously monitor for vulnerabilities, enabling real-time detection and mitigation in line with National Cyber Security Centre (NCSC) guidance. + +### Cross-department collaboration + +The platform provides tools for effective collaboration among development, security, and operations teams across different government departments. This cross-functional collaboration leads to better outcomes and reduced time-to-market for new applications and services, supporting joined-up government initiatives. + +### Risk reduction + +By providing a secure, compliant environment for software development, GitLab helps UK government organisations reduce risk and ensure that their applications meet the highest standards of security and reliability, supporting departmental risk management frameworks. + +## How to get started + +1. **Assess your needs**: Evaluate your organisation's specific requirements for a DevSecOps platform, including security, compliance, and functionality needs within the UK public sector context. + +2. **Contact GitLab**: Reach out to GitLab's UK public sector team to discuss your requirements and how GitLab Dedicated for Government can meet your needs. + +3. **Implementation planning**: Work with GitLab to plan your implementation, including data migration, user onboarding, and integration with existing government systems. + +4. **Training and adoption**: Ensure your teams are properly trained on GitLab's features and best practices to maximise the value of your investment. + +5. **Continuous improvement**: Regularly review your DevSecOps practices and look for opportunities to optimise your use of GitLab's capabilities. + +--- + +For more information, contact [GitLab Sales](https://about.gitlab.com/sales/) or visit the [GitLab website](https://about.gitlab.com/). diff --git a/src/catalog/google/firebase.md b/src/catalog/google/firebase.md new file mode 100644 index 0000000..c1c3b7d --- /dev/null +++ b/src/catalog/google/firebase.md @@ -0,0 +1,91 @@ +--- +layout: product +title: Google Firebase +description: Accelerate app development with Google Firebase - a comprehensive platform that helps UK public sector organisations build, improve, and grow their digital services +image: + src: /assets/catalog/google/firebase-logo.svg + alt: Google Firebase +eleventyNavigation: + parent: Catalog +tags: + - Google + - Firebase + - App Development + - cloud + - Mobile +--- + +![](https://img.shields.io/badge/provider-google-blue) +![](https://img.shields.io/badge/owner-private_sector-orange) +![](https://img.shields.io/badge/access-NDX_OIDC-green) + +{% from "govuk/components/button/macro.njk" import govukButton %} + +{{ govukButton({ + text: "Try this now for 24 hours", + href: "/try/google-firebase", + isStartButton: true +}) }} +
+ +{{ govukButton({ + text: "Deploy this now", + href: "/access/google-firebase", + isStartButton: true +}) }} + +Google Firebase is a comprehensive app development platform that helps UK public sector organisations build, improve, and grow their digital services. It provides an extensive suite of tools that work seamlessly together, reducing development time and technical complexity while maintaining high security and reliability standards. + +While traditional application development often requires managing separate tools for authentication, databases, and hosting, Firebase unifies these services into a single platform, enabling faster delivery of citizen-focused services and reducing the technical burden on public sector digital teams. + +Start building enhanced digital services with Firebase today. Follow these steps to get started: + +1. Sign up for a Google Cloud account or sign in to your existing account +2. Create a Firebase project in the Firebase console +3. Add Firebase to your web, iOS, Android, or Unity application +4. Configure the desired Firebase services (Authentication, Firestore, Cloud Functions, etc.) +5. Set appropriate security rules and access controls + +Firebase supports both technical and non-technical stakeholders: + +- **User-friendly console** provides an intuitive interface for monitoring app performance, user engagement, and service reliability, giving managers and non-technical staff visibility into application metrics. + +- **Comprehensive developer tools** offer SDKs, APIs, and extensive documentation to help technical teams build secure, scalable applications with minimal infrastructure management. + +### Accelerate service delivery with integrated tools + +Firebase combines essential services—authentication, databases, storage, hosting, and analytics—into a unified platform, significantly reducing development time. This integrated approach helps public sector organisations deliver citizen-facing services faster and with more features, supporting the UK Government's commitment to digital transformation and improved service delivery. + +### Enhance security while maintaining compliance + +Firebase incorporates robust security features including secure authentication, granular data access rules, and automated security monitoring. While not specifically certified under UK frameworks like Cyber Essentials, Firebase is ISO 27001 certified and integrates with Google Cloud's security services, providing a foundation for building applications that can meet public sector security requirements when properly configured. + +### Scale effortlessly to meet citizen demands + +Built on Google's infrastructure, Firebase automatically scales to handle fluctuating demand without requiring manual intervention. This enables public sector applications to maintain performance during usage spikes—such as tax deadlines, service announcements, or emergency situations—ensuring consistent service availability for citizens when they need it most. + +## Business Needs + +### Digital Service Transformation + +Accelerate the modernisation of legacy services by quickly building user-friendly web and mobile applications that improve citizen access to government information and services, supporting the Government Digital Service (GDS) design principles. + +### Multi-Channel Citizen Engagement + +Create consistent citizen experiences across web, mobile, and other digital channels with a unified backend that synchronises data in real-time, allowing citizens to start transactions on one device and continue on another without disruption. + +### Service Resilience + +Ensure critical public services remain available during peak demand or emergency situations with Firebase's automatically scaling infrastructure, removing the need for complex capacity planning or manual intervention. + +### Data-Driven Decision Making + +Gain insights into how citizens are using digital services through Firebase Analytics and Performance Monitoring, helping service teams identify bottlenecks, prioritise improvements, and make evidence-based decisions aligned with actual user needs. + +### Rapid Prototyping and Testing + +Quickly develop and test new service concepts with minimal infrastructure setup, allowing public sector innovation teams to validate ideas with real users before committing to full-scale implementation, supporting agile delivery methods. + +### Cross-Department Applications + +Build applications that securely connect and share data across different government departments through Firebase's real-time database and authentication services, supporting joined-up government initiatives while maintaining appropriate access controls. diff --git a/src/catalog/index.md b/src/catalog/index.md index e4483e6..ab094a0 100644 --- a/src/catalog/index.md +++ b/src/catalog/index.md @@ -7,7 +7,7 @@ eleventyNavigation: key: Catalog pagination: data: collections.catalog - size: 4 + size: 20 related: sections: - title: Filters diff --git a/src/catalog/metoffice/met-office-postcode-sector-weather-forecasts-free.md b/src/catalog/metoffice/met-office-postcode-sector-weather-forecasts-free.md index 893ba28..788fdc9 100644 --- a/src/catalog/metoffice/met-office-postcode-sector-weather-forecasts-free.md +++ b/src/catalog/metoffice/met-office-postcode-sector-weather-forecasts-free.md @@ -2,6 +2,9 @@ layout: product title: Met Office Postcode Sector Weather Forecasts Free description: Forecast data for the next 3 days and archived forecast data for the previous day, available in hourly, three-hourly and daily timesteps. +image: + src: /assets/catalog/metoffice/metoffice-logo.svg + alt: Met Office eleventyNavigation: parent: Catalog tags: @@ -28,7 +31,7 @@ tags: ## Introduction -We’ve developed weather Postcode Sector Data to help you excel in identifying weather impacts on your business and use this actionable intelligence to plan effectively and enhance your results. +We've developed weather Postcode Sector Data to help you excel in identifying weather impacts on your business and use this actionable intelligence to plan effectively and enhance your results. ## What is in this product? @@ -36,7 +39,7 @@ This product includes forecast data for the next 3 days and archived forecast da - Temperature - - Temperature, ‘Feels Like’ Temperature + Temperature, 'Feels Like' Temperature - Wind - @@ -56,7 +59,7 @@ This product includes forecast data for the next 3 days and archived forecast da ## What is the Postcode Sector data set? -Model-generated hourly forecasts for up to 14 days. It’s available for postcode sectors (e.g. EX1 1) within the UK and Northern Ireland and larger cities in the  Republic of Ireland. Provides information for over 80 parameters such as e.g. temperature, wind, rain, snow, solar, cloud and more. +Model-generated hourly forecasts for up to 14 days. It's available for postcode sectors (e.g. EX1 1) within the UK and Northern Ireland and larger cities in the Republic of Ireland. Provides information for over 80 parameters such as e.g. temperature, wind, rain, snow, solar, cloud and more. Postcode Sector Data is created by blending together eight supercomputer Weather Prediction Models incorporating real-life surface, satellite cloud and radar rainfall observations. By combining models, we are able to cancel many of the errors out and produce better, more accurate forecasts. diff --git a/src/catalog/microsoft/powerapps.md b/src/catalog/microsoft/powerapps.md new file mode 100644 index 0000000..06a93a9 --- /dev/null +++ b/src/catalog/microsoft/powerapps.md @@ -0,0 +1,92 @@ +--- +layout: product +title: Microsoft PowerApps +description: Empower UK public sector organisations to build custom applications without extensive coding, accelerating digital service delivery and citizen engagement +image: + src: /assets/catalog/microsoft/powerapps-logo.svg + alt: Microsoft PowerApps +eleventyNavigation: + parent: Catalog +tags: + - Microsoft + - PowerApps + - Low-code + - Application Development + - cloud +--- + +![](https://img.shields.io/badge/provider-microsoft-blue) +![](https://img.shields.io/badge/owner-private_sector-orange) +![](https://img.shields.io/badge/access-NDX_OIDC-green) + +{% from "govuk/components/button/macro.njk" import govukButton %} + +{{ govukButton({ + text: "Try this now for 24 hours", + href: "/try/microsoft-powerapps", + isStartButton: true +}) }} +
+ +{{ govukButton({ + text: "Deploy this now", + href: "/access/microsoft-powerapps", + isStartButton: true +}) }} + +Microsoft PowerApps is a low-code development platform that enables UK public sector organisations to rapidly build and deploy custom applications that address specific business challenges, without requiring extensive coding expertise. It provides comprehensive tools for creating responsive applications that work seamlessly across web and mobile devices, empowering government bodies to digitise processes and enhance citizen services. + +Traditional application development often requires significant technical resources, lengthy development cycles, and specialised skills. PowerApps eliminates these barriers by offering intuitive visual tools, pre-built templates, and drag-and-drop functionality that enables both technical and non-technical staff to contribute to your organisation's digital transformation journey. + +Start building custom applications with PowerApps today. Follow these steps to get started: + +1. Sign in to the Microsoft PowerApps portal with your organisation account +2. Create a new app using a template or start from a blank canvas +3. Connect to your data sources (SharePoint, Excel, Dataverse, SQL, etc.) +4. Design your app interface using the visual editor +5. Configure business logic and workflows using formulas or Power Automate +6. Test and publish your application + +PowerApps supports diverse stakeholders across your organisation: + +- **Business analysts and domain experts** can design functional applications that precisely meet departmental requirements without waiting for IT resource allocation. + +- **IT professionals** gain a platform that enforces security standards and governance while allowing them to extend applications with custom code when necessary. + +### Accelerate digital transformation with reduced development time + +PowerApps enables the rapid creation of custom applications in days or weeks rather than months, accelerating digital transformation initiatives across the public sector. Local authorities and government agencies can quickly digitise paper-based processes, automate workflows, and deploy citizen-facing services that align with the UK Government Digital Service standards, all while reducing development costs by up to 70%. + +### Maintain compliance and robust security + +PowerApps integrates seamlessly with Microsoft's comprehensive security framework, including role-based access controls, data loss prevention policies, and compliance with key regulations like GDPR and the Data Protection Act 2018. While organisations should conduct their own Data Protection Impact Assessments, PowerApps provides the security features necessary to protect sensitive citizen data and maintain public trust. + +### Connect and extend existing systems + +Rather than replacing legacy systems, PowerApps connects to them through over 300 pre-built connectors, extracting additional value from existing IT investments. Public sector organisations can easily integrate with Microsoft 365, Dynamics 365, Azure services, and third-party applications to create unified experiences that break down data silos and improve cross-departmental collaboration. + +## Business Needs + +### Process Digitalisation + +Transform paper-based processes into digital workflows that reduce administrative burden, minimise errors, and provide audit trails. Local councils like Bournemouth, Christchurch, and Poole Council have successfully used PowerApps to streamline labour-intensive administrative tasks and improve service delivery to citizens. + +### Field Worker Productivity + +Equip field-based staff with mobile applications that work offline, ensuring continuous productivity for social workers, inspectors, and maintenance teams even in areas with limited connectivity. Enable real-time data collection, photo capture, and service delivery updates directly from the field. + +### Citizen Self-Service Portals + +Create intuitive citizen-facing portals that enable self-service for common interactions such as reporting issues, applying for permits, or accessing information. Reduce call centre volume while improving citizen satisfaction through 24/7 service availability. + +### Cross-Department Collaboration + +Break down information silos by building applications that facilitate data sharing and collaboration across departments while maintaining appropriate security boundaries, supporting joined-up government initiatives and holistic citizen service delivery. + +### Rapid Response Applications + +Quickly develop and deploy applications to address emerging needs or crises, such as grant distribution, emergency response coordination, or public health initiatives, without lengthy procurement or development cycles. + +### Intelligence-Driven Service Improvement + +Leverage PowerApps' AI capabilities and integration with Power BI to analyse service usage data, identify improvement opportunities, and create data-driven decision-making tools that help prioritise resources where they will have the greatest impact on citizen outcomes. diff --git a/src/catalog/salesforce/government-cloud.md b/src/catalog/salesforce/government-cloud.md new file mode 100644 index 0000000..d6bd125 --- /dev/null +++ b/src/catalog/salesforce/government-cloud.md @@ -0,0 +1,96 @@ +--- +layout: product +title: Salesforce Government Cloud +description: Secure cloud-based CRM and digital services platform designed specifically for UK public sector organisations with high compliance and security requirements +image: + src: /assets/catalog/salesforce/salesforce-logo.svg + alt: Salesforce +eleventyNavigation: + parent: Catalog +tags: + - salesforce + - crm + - cloud + - government + - digital-services + - citizen-engagement + - case-management +--- + +{% from "components/document-list/macro.njk" import appDocumentList %} +{% from "govuk/components/button/macro.njk" import govukButton %} + +# Salesforce Government Cloud + +![](https://img.shields.io/badge/provider-salesforce-blue) +![](https://img.shields.io/badge/owner-private_sector-orange) +![](https://img.shields.io/badge/access-NDX_OIDC-green) + +{{ govukButton({ + text: "Try Salesforce", + href: "https://www.salesforce.com/uk/solutions/industries/government/overview/", + isStartButton: true +}) }} +
+ +{{ govukButton({ + text: "Deploy this now", + href: "/access/salesforce-government-cloud", + isStartButton: true +}) }} + +## About Salesforce Government Cloud + +Salesforce Government Cloud is a dedicated instance of Salesforce's award-winning Customer Relationship Management (CRM) platform, specifically designed to meet the unique security, compliance, and operational requirements of UK public sector organisations. It provides a comprehensive suite of cloud-based tools to help government agencies transform digital services, engage with citizens, and streamline operations while maintaining the highest standards of data protection. + +## Key features + +### Secure cloud platform + +Salesforce Government Cloud offers enhanced security controls aligned with UK government standards, including data encryption at rest and in transit, robust authentication mechanisms, and comprehensive audit logging. The platform helps public sector organisations meet their security and compliance obligations while delivering modern digital services. + +### UK Compliance framework + +The platform is designed to support compliance with UK-specific requirements including ISO 27001, Cyber Essentials Plus, and the UK Government Cloud Security Principles. Salesforce Government Cloud maintains data residency within the UK, supporting data sovereignty requirements for public sector organisations handling sensitive citizen information. + +### Citizen 360 view + +Provide frontline staff with a complete view of citizen interactions across all departments and channels. This unified view enables better service delivery, more personalised engagement, and improved citizen satisfaction by eliminating siloed information and reducing the need for citizens to repeat information across different government services. + +### Digital service transformation + +Rapidly build and deploy citizen-facing digital services without extensive coding through Salesforce's low-code tools. Public sector organisations can quickly create online forms, self-service portals, and automated workflows that align with the Government Digital Service (GDS) design standards, improving accessibility and user experience. + +## Business needs + +### Multi-channel citizen engagement + +Enable consistent citizen communication across multiple channels including web, mobile, social media, phone, and in-person interactions. Salesforce Government Cloud helps UK public agencies deliver a coherent citizen experience regardless of how citizens choose to engage with government services. + +### Case management and service delivery + +Streamline case management processes with automated workflows, intelligent routing, and integrated knowledge management. From benefit applications to planning permissions and regulatory compliance, Salesforce helps public sector staff manage cases more efficiently, reducing processing times and improving service delivery outcomes. + +### Cross-department collaboration + +Break down information silos between different government departments and agencies through secure data sharing and collaborative tools. This supports joined-up government initiatives and enables more holistic approaches to addressing complex social challenges that span multiple service areas. + +### Data-driven decision making + +Leverage advanced analytics and reporting capabilities to gain insights from service delivery data. Dashboards provide real-time visibility into key performance indicators, helping leaders make informed decisions, allocate resources effectively, and demonstrate outcomes aligned with departmental objectives and wider government priorities. + +## How to get started + +1. **Assess your requirements**: Identify your organisation's specific needs for citizen engagement, case management, and digital service delivery within the UK public sector context. + +2. **Contact Salesforce**: Connect with Salesforce's UK public sector team to discuss how Government Cloud can address your specific challenges and compliance requirements. + +3. **Implementation planning**: Work with Salesforce or an accredited partner to develop an implementation strategy, including data migration, integration with existing government systems, and user adoption planning. + +4. **Phased deployment**: Roll out the solution in manageable phases, starting with quick wins that demonstrate value while building towards more comprehensive transformation of your digital services. + +5. **Continuous improvement**: Regularly review usage data and citizen feedback to identify opportunities for service enhancement and process optimisation. + +--- + +For more information, contact [Salesforce UK Public Sector Team](https://www.salesforce.com/uk/solutions/industries/government/contact-us/) or visit the [Salesforce Government Solutions](https://www.salesforce.com/uk/solutions/industries/government/overview/) website. diff --git a/src/catalog/servicenow/itsm.md b/src/catalog/servicenow/itsm.md new file mode 100644 index 0000000..7ba6248 --- /dev/null +++ b/src/catalog/servicenow/itsm.md @@ -0,0 +1,92 @@ +--- +layout: product +title: ServiceNow IT Service Management +description: Transform UK public sector service delivery with ServiceNow ITSM - a comprehensive platform that automates workflows, improves efficiency, and enhances both citizen and employee experiences +image: + src: /assets/catalog/servicenow/servicenow-logo.svg + alt: ServiceNow +eleventyNavigation: + parent: Catalog +tags: + - ServiceNow + - ITSM + - Workflow + - Automation + - IT Service Management + - Digital Transformation +--- + +![](https://img.shields.io/badge/provider-servicenow-green) +![](https://img.shields.io/badge/owner-private_sector-orange) +![](https://img.shields.io/badge/access-NDX_OIDC-green) + +{% from "govuk/components/button/macro.njk" import govukButton %} + +{{ govukButton({ + text: "Try this now for 24 hours", + href: "/try/servicenow-itsm", + isStartButton: true +}) }} +
+ +{{ govukButton({ + text: "Deploy this now", + href: "/access/servicenow-itsm", + isStartButton: true +}) }} + +ServiceNow IT Service Management (ITSM) is a comprehensive platform that helps UK public sector organisations streamline and automate their IT service operations. It provides an end-to-end solution for managing incidents, problems, changes, and service requests while offering powerful self-service capabilities and analytics that improve both citizen and employee experiences. + +While traditional IT service management often involves disparate tools, manual processes, and siloed information, ServiceNow ITSM unifies everything into a single platform. This enables public sector organisations to reduce costs, increase productivity, mitigate risks, and deliver more responsive services to citizens and employees alike. + +Start transforming your IT service delivery with ServiceNow ITSM today. Follow these steps to get started: + +1. Sign up for a ServiceNow account or sign in to your existing account +2. Configure your ITSM instance with UK public sector best practices +3. Set up workflows for incident, problem, and change management +4. Implement self-service portals for employees and citizens +5. Connect with existing systems through ServiceNow integrations + +ServiceNow ITSM supports users across all levels of technical expertise: + +- **Citizens and employees** benefit from intuitive self-service portals that make it easy to submit requests, report issues, and track progress without requiring technical knowledge. + +- **IT professionals** gain access to powerful workflow automation, comprehensive dashboards, and integration capabilities that streamline operations and provide valuable insights for continuous improvement. + +### Accelerate service delivery with intelligent automation + +ServiceNow ITSM provides powerful workflow automation that reduces manual effort and accelerates service delivery. By automating routine tasks like ticket routing, notifications, and approvals, UK public sector organisations can resolve service issues faster and more consistently. This leads to improved citizen satisfaction, reduced operational costs, and more time for staff to focus on value-added activities that drive innovation in public services. + +### Ensure compliance with UK government standards + +ServiceNow works closely with UK public sector organisations to ensure compliance with relevant regulations and standards. The platform is available through G-Cloud, making procurement straightforward. While ServiceNow doesn't directly hold UK Cyber Essentials Plus certification, its partners who implement the solution often do, and the platform itself maintains ISO/IEC 27001 certification for information security management, ensuring that sensitive citizen and government data remains protected. + +### Gain visibility and insights across services + +The platform provides real-time dashboards and comprehensive reporting capabilities that offer visibility into service performance, resource utilization, and compliance status. These insights help UK public sector leaders make data-driven decisions, identify improvement opportunities, and demonstrate value to stakeholders. By understanding service patterns and trends, organisations can proactively address issues before they impact citizens and reallocate resources to where they're needed most. + +## Business Needs + +### Citizen Service Improvement + +Transform citizen experiences with intuitive self-service portals, automated request fulfillment, and consistent service delivery across channels. The NHS Blood and Transplant service improved their citizen and employee experience by implementing ServiceNow's self-service portal, bringing consistency to service delivery across the organisation. + +### Remote Work Enablement + +Support flexible and remote working for public sector employees with cloud-based service management that's accessible from anywhere. The Department for Work and Pensions (DWP) leveraged ServiceNow solutions to manage the redistribution of staff and transition to remote working, using tools like their 'Digi' chatbot and DWP Place IT Support solution to help staff work more effectively. + +### Cost Reduction Through Automation + +Reduce operational costs by automating routine service tasks, reducing manual effort, and resolving issues faster through intelligent ticket routing and AI-powered assistance. UK government departments have saved millions of pounds annually through ServiceNow automation. + +### Cross-Department Collaboration + +Enable seamless collaboration across different government departments through unified workflows, shared knowledge bases, and consistent processes. The Department for Environment, Food and Rural Affairs (Defra) used ServiceNow to connect different departments and processes to handle issues efficiently and proactively after bringing six citizen-facing applications in-house post-Brexit. + +### Legacy System Modernisation + +Integrate with existing systems and gradually modernise legacy applications without disruption to services. ServiceNow's platform allows public sector organisations to connect their current tools while building a foundation for digital transformation. + +### Risk and Compliance Management + +Maintain comprehensive audit trails, enforce security policies, and demonstrate compliance with UK government regulations through automated controls and unified visibility. Centralizing information in ServiceNow workflows allows for better monitoring and tracking of potential issues and better protection of sensitive information. diff --git a/src/catalog/snowflake/data-cleanroom.md b/src/catalog/snowflake/data-cleanroom.md index bed3c17..b6bbfe5 100644 --- a/src/catalog/snowflake/data-cleanroom.md +++ b/src/catalog/snowflake/data-cleanroom.md @@ -3,7 +3,7 @@ layout: product title: Snowflake Data Clean Room description: Use a Snowflake Data Clean Room to collaborate with other public organisations without compromising data privacy. image: - src: https://upload.wikimedia.org/wikipedia/commons/f/ff/Snowflake_Logo.svg + src: /assets/catalog/snowflake/snowflake-logo.svg alt: Snowflake eleventyNavigation: parent: Catalog @@ -37,7 +37,7 @@ Snowflake Data Clean Rooms removes the technical and financial barriers to colla ### Tap into the open and interoperable ecosystem of the Snowflake Data Cloud -Snowflake Data Clean Rooms allows you to connect to Snowflake’s impartial, open and interoperable data clean room ecosystem offering turn-key integrations across enrichment, identity, activation and public cloud providers. Collaborate with all your partners seamlessly, regardless of whether they have their own Snowflake account. +Snowflake Data Clean Rooms allows you to connect to Snowflake's impartial, open and interoperable data clean room ecosystem offering turn-key integrations across enrichment, identity, activation and public cloud providers. Collaborate with all your partners seamlessly, regardless of whether they have their own Snowflake account. ### Securely collaborate within Snowflake Horizon built-in privacy and governance @@ -51,11 +51,11 @@ Conduct attribution using advertiser conversion data and ad exposure / engagemen ### Audience Activation -Instantly evaluate match rates with a supplier’s / publisher’s user base and push your audiences to respective activation channels. +Instantly evaluate match rates with a supplier's / publisher's user base and push your audiences to respective activation channels. ### Customer Acquisition -Reach more potential customers by training lookalike models with a seed audience against a publisher’s user base. +Reach more potential customers by training lookalike models with a seed audience against a publisher's user base. ### Demand Forecasting diff --git a/src/index.md b/src/index.md index 1b025ce..ad43d4c 100644 --- a/src/index.md +++ b/src/index.md @@ -2,7 +2,7 @@ homepage: true layout: product includeInBreadcrumbs: true -description: Welcome to the next generation of cloud and data sharing.

Part of the National Digital Architecture +description: Welcome to the next generation of cloud and data sharing.

Part of the Digital Backbone image: src: /assets/missionbadge.png alt: National Digital Exchange Mission Badge