diff --git a/templates/CRM/common/fatal.tpl b/templates/CRM/common/fatal.tpl
index 7f04a029d58b..bcca126c482d 100644
--- a/templates/CRM/common/fatal.tpl
+++ b/templates/CRM/common/fatal.tpl
@@ -47,7 +47,7 @@
   </style>
 {/if}
 <div class="messages status no-popup">  <i class="crm-i fa-exclamation-triangle crm-i-red"></i>
- <span class="status-fatal">{ts}Sorry but we are not able to provide this at the moment.{/ts}</span>
+ <span class="status-fatal">{ts}Sorry, due to an error, we are unable to fulfill your request at the moment. You may want to contact your administrator or service provider with more details about what action you were performing when this occurred.{/ts}</span>
     <div class="crm-section crm-error-message">{$message}</div>
     {if $error.message && $message != $error.message}
         <hr style="solid 1px" />