###Platform Center of Excellence
####Objective
To provide oversight and governance for the Bureau’s standard enterprise platforms.
####Roles
- COE Chair – Presides over the Platform Center of Excellence
- Platform Program Management – Participants from Enterprise Platforms execution and operational arms support strategic roadmap and prioritization discussions and decisions
- Architects – Principal Platform Architect, Solution Architect, Tech Architect, Data Architect - Advise on strategic, technical, and solution architecture; make decisions on application designs and platform release readiness
- T&I Teams Representatives – Participants from other T&I teams, such as Data, engage in the COE to ensure collaboration and streamlined downstream integration
- Business Line Representatives – Participants from various business divisions, such as CR and SEFL, engage in the COE to ensure platform goals are in alignment with CFPB’s business / mission goals; support decisions that impact individual applications
- COE Facilitator – Facilitates COE and SwAG meetings, maintains technical guidelines documents, and COE Templates
####Responsibilities
- Sets and enforces all platform technical standards, guidelines and conventions
- Reviews technical design, solution architecture, and object model for platform products/applications
- Ensures viability of platform architectures and security access model
- Markets and evangelizes the benefits of the Bureau’s enterprise platforms
- Synchronizes business goals with T&I platform priorities
- Collaborates with EA, Data, Cyber Security, PMO and Design & Development Teams
- Drives the Bureau’s Strategic Platform Roadmap
- Reviews new concepts for fit and dispositioning on a particular enterprise platform
- Publishes and manages platform target architectures, incl. common platform objects
####Decision Authority
- Dispositioning of concept requests for fit on particular enterprise platforms
- Technical design approval
- Platform release readiness approval
- Escalation to the CIO for business-impacting concerns
####Key Interfaces
- Engages closely with T&I PMO for gate reviews / approvals
- Regular representation from EA, Data, and Cyber Security to support guidance and decisions
- Interfaces with the business lines to highlight opportunities for business-level decisions (e.g., standardized exam process, common definition of products, etc.)
####Objective
To provide program oversight and consultative platform services to T&I’s business line customers.
####Roles
- Platform Program Manager – Oversees platform services and functions offered to customers
- Platform Project Gov Leads – Oversee platform-related projects and tasks; interface with business line customers and other T&I team members regularly; CORs for platform contracts; deliver platform procurement services
- Platform Business Analysts – Engage with business lines customers to analysis new or enhancement requests to help determine high-level requirements, solution and LOE
####Responsibilities
- Provide platform consulting services:
- New Solution Review: Discovery, Project Detail, Fit-Gap Analysis, PMO Project Request Form
- Planning: Scope/LOE Definition, Platform-specific acquisition support (SOW, IGCE, etc.),
- Execution: Project monitoring and oversight for platform projects, reporting to T&I PMO for gate reviews
- Adoption: Develop tailored user on-boarding and adoption strategies
- Manage relationships with Product Owners and Business Executive Sponsors
- Manage platform licensing and emerging needs
- Develop and manage Enterprise Platform Budget and track spending
- Maintain business product backlog
- Manage platform key performance indicators (KPIs)
- Manage resource needs and fulfillment
####Key Interfaces
- Engage with business line customers to validate business requirements and emerging needs
- Present new concepts, requirements analysis and findings at the Platform COE meetings for guidance and approval
- Engage closely with T&I PMO for platform-level business roadmap roll-up to T&I Roadmap
###Platform Support Operations
####Objectives
To ensure optimal performance and operations of the Bureau’s enterprise platforms.
####Roles
- Operations Lead – Oversees O&M, Release Management, CI, DevOps; approves, holds or rejects releases; reviews and approves Release Management policy and procedural changes
- Platform Dev Team - Centralized Agile dev team available for enterprise app dev and platform work
- O&M Team – Centralized O&M team with expertise in platform technologies, provide Tier 1 and 2 support for platforms
- Release Team – oversees deployment activities and transition from existing App Dev/O&M Teams; executes the physical moves of code and configuration to higher environments, including user acceptance test, integration, staging and production
####Responsibilities
- Maintenance and operations of enterprise platforms, including administration and preventative maintenance, and managing platform-level technical management backlog
- Bug reporting, processing and tracking
- Provide Tier 1 User Support to answer general usability questions (e.g., how to create a report, etc.)
- Set up and maintain version control and continuous integration (CI) infrastructure and process
- Employ a standardized platform release management and environment methodology
- Manage a controlled, efficient pipeline of stand-up, tear-down of various environments for Bureau’s enterprise platforms
- Develop testing strategy
- Establish Change Control Process for enterprise platforms
####Key Interfaces
- Engages closely with T&I Change Control Board for change request notifications, reviews, and approvals
- Work closely with contractor dev teams to plan releases to production
- Regular representation from EA, Data, and Cyber Security to support guidance and decisions