service.json

{
  "name": "Cha0tic App",
  "description": "Some infinities are bigger than other infinities",
  "auto_resolve_timeout": 14400,
  "acknowledgement_timeout": 600,
  "status": "active",
  "escalation_policy": {
    "id": "PWIP6CQ",
    "type": "escalation_policy_reference"
  },
  "incident_urgency_rule": {
    "type": "use_support_hours",
    "during_support_hours": {
      "type": "constant",
      "urgency": "high"
    },
    "outside_support_hours": {
      "type": "constant",
      "urgency": "low"
    }
  },
  "support_hours": {
    "type": "fixed_time_per_day",
    "time_zone": "Lima",
    "start_time": "09:00:00",
    "end_time": "17:00:00",
    "days_of_week": [
      1,
      2,
      3,
      4,
      5
    ]
  },
  "scheduled_actions": [
    {
      "type": "urgency_change",
      "at": {
        "type": "named_time",
        "name": "support_hours_start"
      },
      "to_urgency": "high"
    }
  ]
}