No devices and/or entities

[Gerlof67]

Hi,

I have integrated Unifi Protect. I do see the name of the CKG2+ in the Unifi Protect-card under integrations. But I do not see any devices and or entities.
What did I do wrong?

[briis]

What is the FW version of your CloudKey? And what version of Unifi Protect are you running?
Have you followed the instructions in the README.md document, on how to setup a local administrator account?

[Gerlof67]

I think I did it right.

[briis]

The above is the Version number of the Unfi Controller software, and not Unifi Protect. And it also does not say what FW your CloudKey.

Anyway, it seems you have the right account setup, but looking at it, it says "Never logged in". Did you use the username HAss when you setup your Unifi Protect integration?

[Gerlof67]

Yes, I did use that account.

[Gerlof67]

[briis]

Could you try and click the 3 dots to the right, and click reload (or whatever it is in dutch?). And then check the log file, to see if you have anything there.

[Gerlof67]

You mean this:

[Gerlof67]

Hi,

Finally I found how to get in the Unifi Management Portal.
As can be seen, the FW is 0.9.8.

I can also get into it now via PuTTY.
Can you help me how to upgrade the FW?

[Gerlof67]

And upgraded to FW 1.1.13 now.
I will try to install Protect again on HA.

[briis]

Good, because that FW was really old. I will still recommend that you upgrade to the V2.0.27, as this is the latest official version, and V2.x over V1. gives a lot of advantages - especially the pushing of events instead of pulling.
Let me know how this goes.

[Gerlof67]

Now upgraded to V2.0.27.
Apparently it does upgrades step by step........

[briis]

Good. If you have the HA Integration installed, I recommend to remove it, and then add it again. (You don't have to uninstall, just remove the config). When you add again, you now need to use port 443 and not 7443.

[Gerlof67]

Better!

[briis]

Great, to see.

[Gerlof67]

Yeah.
Thanks for keep pushing me to the right direction!

[briis]

You are welcome. Glad it worked out.

[Gerlof67]

By the way; (related to) the cyclist......?

[briis]

No, but I do ride racing bikes - and I have more hair :)