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Auto-contribute fails to complete almost every month. In the Contributions tab in brave://rewards-internals, you can see some sites getting BAT, and other sites getting 0 BAT. Every contribution gets stuck at the Prepare step and the retry count keeps going up. Because they never complete, auto-contributions also never show up in the Monthly statements, making it seem like BAT is just disappearing into thin air. I have an autocontribution from October of last year that's still retrying. Support staff tell me that the BAT in "limbo" will eventually be returned to me, but that doesn't seem to be the case as these contributions never finish and just keep retrying.
Another issue here is that when you tally up the BAT amounts for each site, it exceeds the total available BAT being contributed, which doesn't make sense.
Steps to Reproduce
Use Brave Rewards normally, I don't know how else to put it. I've done no changes besides enabling Rewards and changing the ad-rate to 5 Ads per Hour. This happens on 2 Windows machines and one Pixel 5 device.
Actual result:
Expected result:
Auto-contributions should complete their donations or terminate and return unused BAT after 90 days like it says in the support FAQs
Partial auto-contributions should still show up in the monthly statements
The amount that you get when you tally up the individual BAT contributions for each site should EQUAL the total BAT being contributed, not EXCEED it!
Reproduces how often:
Every month this issue happens on 3 of my devices.
Description
Auto-contribute fails to complete almost every month. In the Contributions tab in
brave://rewards-internals
, you can see some sites getting BAT, and other sites getting 0 BAT. Every contribution gets stuck at the Prepare step and the retry count keeps going up. Because they never complete, auto-contributions also never show up in the Monthly statements, making it seem like BAT is just disappearing into thin air. I have an autocontribution from October of last year that's still retrying. Support staff tell me that the BAT in "limbo" will eventually be returned to me, but that doesn't seem to be the case as these contributions never finish and just keep retrying.Another issue here is that when you tally up the BAT amounts for each site, it exceeds the total available BAT being contributed, which doesn't make sense.
Steps to Reproduce
Actual result:
Expected result:
Reproduces how often:
Every month this issue happens on 3 of my devices.
Desktop Brave version:
Android Device details:
Brave 1.19.88 Chromium: 88.0.4324.96 (Official Build) (32-bit)
Revision 68dba2d8a0b149a1d3afac56fa74648032bcf46b-refs/branch-heads/4324@{#1784}
Version/Channel Information:
Other Additional Information:
Miscellaneous Information:
I've reported on this issue for months on the Brave Support forums and gotten no usable responses, workarounds, ETAs, etc. You can see the post here: https://community.brave.com/t/brave-auto-contribute-stuck-at-prepare-step/165794
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