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Companion on Blackmagic ATEM. Connection lost #23

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DrumDrummy opened this issue May 11, 2019 · 1 comment
Closed

Companion on Blackmagic ATEM. Connection lost #23

DrumDrummy opened this issue May 11, 2019 · 1 comment

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@DrumDrummy
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I've got a Stream Deck with Companion installed on PC to run a Blackmagic ATEM. Everything is on static IPs and when I initially setup everything works fine. Then when I power off Companion and then restart it (or turn everything off and reboot the next day etc) the Deck buttons appear but don't work and no feedback is happening (on Companion as well as the physical buttons). Companion is showing everything is connected and OK. All the IPs are correct but the bottons do nothing. No amount of restarting/rebooting the PC/ATEM/Software in various different orders makes any difference. The only way to solve is to go into the GUI and remap the buttons (ie drag the template buttons over to the Deck buttons again), Then it works fine (with feedback) until I close down (and try to restart) Companion again. No other software is running (ie StreamDeck/BM ATEM front end). If I do use the Stream Deck program with the Companion plugin, I get exactly the same problem. Any ideas?
@DrumDrummy DrumDrummy changed the title I've got a Stream Deck with Companion installed on PC to run a Blackmagic ATEM. Everything is on static IPs and when I initially setup everything works fine. Then when I power off Companion and then restart it (or turn everything off and reboot the next day etc) the Deck buttons appear but don't work and no feedback is happening (on Companion as well as the physical buttons). Companion is showing everything is connected and OK. All the IPs are correct but the bottons do nothing. No amount of restarting/rebooting the PC/ATEM/Software in various different orders makes any difference. The only way to solve is to go into the GUI and remap the buttons (ie drag the template buttons over to the Deck buttons again), Then it works fine (with feedback) until I close down (and try to restart) Companion again. No other software is running (ie StreamDeck/BM ATEM front end). If I do use the Stream Deck program with the Companion plugin, I get exactly the same problem. Any ideas? Companion on Blackmagic ATEM. Connection lost May 11, 2019
@josephdadams josephdadams transferred this issue from bitfocus/companion Aug 21, 2019
@krocheck
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I believe this was resolved in the newer v2.0 builds.

@Julusian Julusian mentioned this issue Sep 21, 2019
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@krocheck @DrumDrummy