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Support Policy

We're happy to help you with any questions or issues you may have regarding our project. This document outlines the various channels through which you can seek support and guidance.

To ensure a welcoming and inclusive environment for all participants, we expect everyone to adhere to our Code of Conduct when interacting with our community.

📚 Documentation

For detailed information on Bilbilak installation and usage instructions, please refer to the project's Wiki. The Wiki provides comprehensive guides and resources to help you get started with Bilbilak and make the most out of its features. Additionally, you can find answers to the most frequently asked questions (FAQs) in the Wiki.

❓ Questions and Answers (Q&A)

For general questions and discussions, please use the Discussion Board of the project. This platform allows you to engage in conversations with the maintainers and other contributors, to ask your questions and participate in the polls.

For an alternative and more engaging environment, join our subreddit to ask questions, share your experiences, and connect with other users in a community-driven atmosphere.

Asking Quality Questions

Before asking a new question, please search for similar topics on Google, Reddit, Stack Overflow, or GitHub to see if your question has already been addressed.

When seeking help or asking questions, it's essential to provide clear and concise information. This enables the community to understand your issue and provide more accurate and helpful answers. The more time you put into asking your question, the better we can help you. Keep the following points in mind when asking questions:

  • Provide context and be specific about the problem you are facing.
  • Share relevant code snippets, logs, or error messages.
  • Consider creating a Minimal, Reproducible Example to illustrate your issue.
  • Be aware of the XY Problem and ensure you're asking about your actual issue, rather than a potential solution you've considered.

Before posting your question, try Talking to a Duck! Sometimes, explaining the problem to someone else can help you find the solution on your own.

💬 Chat Rooms

For instant messaging and real-time collaboration, join our dynamic Discord community. You can ask questions, share your thoughts, and interact with other members.

Some users appreciate Matrix for its enhanced privacy and resilience. To connect with like-minded members, join the #bilbilak space on the main homeserver.

🚩 Submitting Issues

If you encounter any bugs to report, want to request new features, or suggest improvements, please open an Issue on the project's GitHub repository. Please use the appropriate issue templates to ensure your submission contains all the necessary information.

When submitting an issue, please provide as much information as possible, including steps to reproduce the problem and any relevant context. This will help us understand and address your concerns more effectively.

NOTE: If you discover a security vulnerability within the project, please do not report it through the public issue tracker. Instead, report it privately in accordance with our Security Policy.


💖 Thank you for being a part of our community! We appreciate your support and collaboration.