InternalError when calling the CreateInstanceExportTask operation

[marinoborges]

Confirm by changing [ ] to [x] below:

• [x ] I've gone though the User Guide and the API reference
• [x ] I've searched for previous similar issues and didn't find any solution

Issue is about usage on:

• Service API : I want to do X using Y service, what should I do?
• [x ] CLI : passing arguments or cli configurations.
• Other/Not sure.

Platform/OS/Hardware/Device
What are you running the cli on?
Windows 7 64 bits

Describe the question
ec2 create-instance-export-task returns:
"An error occurred (InternalError) when calling the CreateInstanceExportTask operation (reached max retries: 2): An internal error has occurred"

The instance consists of a 50GB unencrypted volume based on Ubuntu image AMI-ID ami-0d1cd67c26f5fca19 with one disk (root device type ebs) and one network interface attached.
I checked the requirements and considerations (https://docs.aws.amazon.com/vm-import/latest/userguide/vmexport.html) and it seems to meet all of them.

Command:

aws ec2 create-instance-export-task --description "XXXXXX" --instance-id i-XXXXX --target-environment microsoft --export-to-s3-task DiskImageFormat=VHD,ContainerFormat=ova,S3Bucket=xxxxxx,S3Prefix=vms --debug --region us-west-2 2> Desktop\aws.txt

Logs/output
Get full traceback and error logs by adding --debug to the command.
---- Debug log attached aws.txt

[kdaily]

Hi @marinoborges, I'm not seeing anything jump out at me, but going to investigate further. I only note this is a community image, and while the prerequisites don't mention this specifically, they note that it won't work with Marketplace AMIs.

I did find this other issue #610 (comment) that notes that it only works with imported instances, but I don't see this guidance in the docs anymore so it's probably outdated.

[kdaily]

Hi @marinoborges,

Is there any way that you can provide the output of aws ec2 describe-instances --instance-ids i-XXXXXXX for this specific instance? Please be aware that this command can output potentially sensitive information, such as IP address ranges, etc. Please review the output before posting. Thanks!

[github-actions]

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[marinoborges]

describe-instances.txt
Hi @kdaily, here is the output of the command you asked. Greetings!

[kdaily]

Hi @marinoborges,

I'm not seeing anything else that I would identify as an issue with the CLI from what you provided. As far as what you've noted, you should be able to perform this operation. Since your debug output does contain a request ID for the error, you can open an AWS support case to get more details about this, as I cannot see any of that information.

I will pass on the error report to the EC2 team on my side, but can't provide an ETA as to when they might respond.

[marinoborges]

Thank you @kdaily

[github-actions]

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