Users have to ask the Notify team before they can send letters

[danielavictorino]

No description provided.

[danielavictorino]

Allow services to choose if they can send letters

alphagov/notifications-admin#1803

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Our support ticket analysis shows that the most common action request after going live is turning on letters:

We just do this for any team that requests it – there’s no gatekeeping. So we should just allow people to make the change themselves.

This will be a better experience for our users, and less work for us. The design of the page replicates roughly what we have for international text messaging.

Before

After

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This takes letters from step 3 to 4 on our feature maturity model:

[danielavictorino]

Turn letters on by default for new services

alphagov/notifications-api#1600

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Letters is a mature enough feature now – and one that we’ve been talking about offering for long enough – that we shouldn’t make people dig around in the settings.

I think we’d want to wait a bit longer/indefinitely before deciding to turn it on for existing services across the platform.

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This takes letters from 4 to 5 on our feature maturity model:

[quis]

Because the letters feature is now fully self-service, we can start advertising it.

By talking about it on the product page we:

• raise awareness amongst our users that it’s a thing we offer
• not have letters be a surprise to anyone creating a Notify account for the first time

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Before	After

New illustration by @stephenjoe1 🙌

[quis]

Always show letters on the dashboard and usage page (November 4 2019)

alphagov/notifications-admin#3165

This change makes letters more discoverable by always showing them on the dashboard and usage pages.

Before

With letters switched on	With letters switched off

After