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Help / Feedback modal #328

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auniverseaway opened this issue Jan 18, 2025 · 1 comment
Open

Help / Feedback modal #328

auniverseaway opened this issue Jan 18, 2025 · 1 comment

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@auniverseaway
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As an author I would like the ability to get help or submit feedback.

Criteria of acceptance

  1. User can submit feedback that pushes to GitHub
  2. Help resources are available.

Nice to have
LLM chatbot trained on da docs

@auniverseaway
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User journey / UX considerations

  1. Only if a user is signed in, there is now a question mark icon next to the profile icon.
  2. When the creator clicks on the icon, a modal pops up. The hash of the document should not change.
  3. The modal should use the modern dialog element.
  4. The user is presented with two big cards:
    1. I have an idea.
    2. I have a question or problem.
  5. The cards UI should be influenced by the hover state of the "show more" and "add new" cards in the org list.
  6. When a user clicks on one, we display a simple textarea, note, and a button.
  7. The note should say that the submitters email address and their current URL will be shared.
  8. The submission should be sent to help.da.live/submit w/ the details:
    1. Name & email address (pull from IMS profile)
    2. The current URL including hash.
    3. The comments
    4. The type of card they clicked (idea or question / problem)
  9. Upon submission, the user should be told if there is an urgent request, they should reach out on their Adobe Support channel.

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