Shortcut keys conflict with browser shortcuts

[karlgroves]

Shortcut keys conflict with browser shortcuts

• Severity: Medium
• Affected Populations:
  • Low-Vision
  • Motor Impaired
  • Cognitively Impaired
• Platform(s):
  • All / Universal
• Components affected:
  • Tools and Options

Issue description

The shortcut key provided for "Keyboard Shortcuts" is Shift+Alt+H,
however this also triggers the browser "Help" dialog in Windows
browsers such as Internet Explorer.

This may be confusing for users who rely on shortcut keys, since they
would have to manually escape the native menu in order to reach the
Keyboard Shortcuts information.

Remediation Guidance

Replace this shortcut key with something else which does not conflict
with browser defaults, or allow users to change the shortcut keys.

Note: This issue may be a duplicate with other existing accessibility-related bugs in this project. This issue comes from the Gutenberg accessibility audit, performed by Tenon and funded by WP Campus. This issue is GUT-51 in Tenon's report

[afercia]

+1 See #3218 (October 2017), #11154, and the countless other issues related to keyboard shortcuts conflicts.

[afercia]

See also #15190

[melchoyce]

Screenshot from full report:

[afercia]

See also #9361 (and the screenshots attached there)

[talldan]

Duplicate of #9361

[afercia]

Since this issue is part of the WPCampus accessibility audit, can we keep it open please? It serves the purpose of keeping track of the progress on the audit. Thanks.

[annezazu]

@afercia since you opened #9361 too that this is a duplicate of, can you decide which to keep open? It doesn't serve the project well to have two issues about the same thing and it would go a long way to have a "source of truth" for this important problem.

[afercia]

Closed #9361 which is an older issue but I'd prefer to keep this one open as it comes from the WPCampus accessibility audit.

To summarize:

• shift+alt+h on Windows opens the Firefox and Internet Explorer Help menu: the modal opens but focus is on the browser's menu. IE11 is no more relevant now, Firefox is still relevant.
• On macOS, when VoiceOver is running, ctrl+option+h opens the VoiceOver help and the modal doesn't open at all.
• See Keyboard shortcuts that use the access modifier don't work with VoiceOver #11154 for more conflicts.
• See Allow users to customize keyboard shortcuts #3218 for a proposed solution.

[annezazu]

Thank you for summarizing and closing <3