Radarr unable to update

[gavster2002]

Setup

Package Name: Radarr
Package Version: 3.0.2.4552

NAS Model: DS1512+
NAS Architecture: INTEL Atom D2700
DSM version: DSM 6.2.4-25556

Expected behavior

Update processes

Actual behavior

Update is failing with access denied to /proc/18428/maps access denied error when trying to update to version 3.2.2.5080

Steps to reproduce

1. Click update / install now
2.
3.

Package log

2021-6-14 15:38:20.7|Info|InstallUpdateService|Deleting old update files
2021-6-14 15:38:20.9|Info|InstallUpdateService|Downloading update 3.2.2.5080
2021-6-14 15:38:25.3|Info|InstallUpdateService|Verifying update package
2021-6-14 15:38:26.7|Info|InstallUpdateService|Update package verified successfully
2021-6-14 15:38:26.7|Info|InstallUpdateService|Extracting Update package
2021-6-14 15:38:42.6|Info|InstallUpdateService|Update package extracted successfully
2021-6-14 15:38:42.6|Info|BackupService|Starting Backup
2021-6-14 15:38:42.9|Info|InstallUpdateService|Preparing client
2021-6-14 15:38:46.5|Info|InstallUpdateService|Starting update client /tmp/radarr_update/Radarr.Update
2021-6-14 15:38:46.5|Info|InstallUpdateService|Radarr will restart shortly.
2021-6-14 15:40:11.0|Info|LifecycleService|Shutdown requested.
2021-6-14 15:41:19.2|Info|Bootstrap|Starting Radarr - /volume1/@appstore/radarr/share/Radarr/bin/Radarr.dll - Version 3.0.2.4552
2021-6-14 15:41:22.7|Warn|SingleInstancePolicy|Failed to check for multiple instances of Radarr.

[v3.0.2.4552] System.UnauthorizedAccessException: Access to the path '/proc/18428/maps' is denied.
---> System.IO.IOException: Permission denied
--- End of inner exception stack trace ---
at System.IO.FileStream.CheckFileCall(Int64 result, Boolean ignoreNotSupported)
at System.IO.FileStream.ReadNative(Span1 buffer) at System.IO.FileStream.ReadSpan(Span1 destination)
at System.IO.FileStream.Read(Byte[] array, Int32 offset, Int32 count)
at System.IO.StreamReader.ReadBuffer()
at System.IO.StreamReader.ReadLine()
at System.IO.ReadLinesIterator.MoveNext()
at Interop.procfs.ParseMapsModulesCore(IEnumerable1 lines)+MoveNext() at System.Diagnostics.ProcessManager.GetModules(Int32 processId) at System.Diagnostics.Process.get_Modules() at NzbDrone.Common.Processes.ProcessProvider.<>c__DisplayClass21_0.<GetProcessesByName>b__0(Process process) in D:\a\1\s\src\NzbDrone.Common\Processes\ProcessProvider.cs:line 344 at System.Linq.Enumerable.WhereEnumerableIterator1.MoveNext()
at System.Linq.Set1.UnionWith(IEnumerable1 other)
at System.Linq.Enumerable.UnionIterator1.FillSet() at System.Linq.Enumerable.UnionIterator1.ToList()
at NzbDrone.Common.Processes.ProcessProvider.GetProcessesByName(String name)
at NzbDrone.Common.Processes.ProcessProvider.FindProcessByName(String name) in D:\a\1\s\src\NzbDrone.Common\Processes\ProcessProvider.cs:line 91
at Radarr.Host.SingleInstancePolicy.GetOtherNzbDroneProcessIds() in D:\a\1\s\src\NzbDrone.Host\SingleInstancePolicy.cs:line 68

2021-6-14 15:41:22.9|Info|Router|Application mode: Interactive
2021-6-14 15:41:24.0|Info|MigrationController|*** Migrating data source=/volume1/@appstore/radarr/var/.config/Radarr/radarr.db;cache size=-20000;datetimekind=Utc;journal mode=Wal;pooling=True;version=3 ***
2021-6-14 15:41:26.2|Info|MigrationController|*** Migrating data source=/volume1/@appstore/radarr/var/.config/Radarr/logs.db;cache size=-20000;datetimekind=Utc;journal mode=Wal;pooling=True;version=3 ***
2021-6-14 15:41:27.6|Info|WebHostController|Listening on the following URLs:
2021-6-14 15:41:27.6|Info|WebHostController| http://*:8310
2021-6-14 15:41:29.1|Info|RadarrBootstrapper|Starting Web Server
2021-6-14 15:41:35.8|Info|CommandExecutor|Starting 2 threads for tasks.

[yarez0]

same here, trying to upgrade from UI, logs said that all is ok and restart will be done but the package stopped, need to manually start it from package center and then the update did not completed.

`2021-6-15 17:34:16.5|Info|InstallUpdateService|Downloading update 3.2.2.5080
2021-6-15 17:34:20.3|Info|InstallUpdateService|Verifying update package
2021-6-15 17:34:21.1|Info|InstallUpdateService|Update package verified successfully
2021-6-15 17:34:21.1|Info|InstallUpdateService|Extracting Update package
2021-6-15 17:34:29.3|Info|InstallUpdateService|Update package extracted successfully
2021-6-15 17:34:29.3|Info|BackupService|Starting Backup
2021-6-15 17:34:34.2|Info|InstallUpdateService|Preparing client
2021-6-15 17:34:38.8|Info|InstallUpdateService|Starting update client /tmp/radarr_update/Radarr.Update
2021-6-15 17:34:38.8|Info|InstallUpdateService|Radarr will restart shortly.
2021-6-15 17:35:19.8|Info|LifecycleService|Restart requested.
2021-6-15 17:39:02.8|Info|Bootstrap|Starting Radarr - /volume1/@appstore/radarr/share/Radarr/bin/Radarr.dll - Version 3.0.2.4552
2021-6-15 17:39:07.2|Warn|SingleInstancePolicy|Failed to check for multiple instances of Radarr.

[v3.0.2.4552] System.UnauthorizedAccessException: Access to the path '/proc/27086/maps' is denied.
---> System.IO.IOException: Permission denied
--- End of inner exception stack trace ---
at System.IO.FileStream.CheckFileCall(Int64 result, Boolean ignoreNotSupported)
at System.IO.FileStream.ReadNative(Span1 buffer) at System.IO.FileStream.ReadSpan(Span1 destination)
at System.IO.FileStream.Read(Byte[] array, Int32 offset, Int32 count)
at System.IO.StreamReader.ReadBuffer()
at System.IO.StreamReader.ReadLine()
at System.IO.ReadLinesIterator.MoveNext()
at Interop.procfs.ParseMapsModulesCore(IEnumerable1 lines)+MoveNext() at System.Diagnostics.ProcessManager.GetModules(Int32 processId) at System.Diagnostics.Process.get_Modules() at NzbDrone.Common.Processes.ProcessProvider.<>c__DisplayClass21_0.<GetProcessesByName>b__0(Process process) in D:\a\1\s\src\NzbDrone.Common\Processes\ProcessProvider.cs:line 344 at System.Linq.Enumerable.WhereEnumerableIterator1.MoveNext()
at System.Linq.Set1.UnionWith(IEnumerable1 other)
at System.Linq.Enumerable.UnionIterator1.FillSet() at System.Linq.Enumerable.UnionIterator1.ToList()
at NzbDrone.Common.Processes.ProcessProvider.GetProcessesByName(String name)
at NzbDrone.Common.Processes.ProcessProvider.FindProcessByName(String name) in D:\a\1\s\src\NzbDrone.Common\Processes\ProcessProvider.cs:line 91
at Radarr.Host.SingleInstancePolicy.GetOtherNzbDroneProcessIds() in D:\a\1\s\src\NzbDrone.Host\SingleInstancePolicy.cs:line 68

2021-6-15 17:39:07.5|Info|Router|Application mode: Interactive
2021-6-15 17:39:07.9|Info|MigrationController|*** Migrating data source=/volume1/@appstore/radarr/var/.config/Radarr/radarr.db;cache size=-20000;datetimekind=Utc;journal mode=Wal;pooling=True;version=3 ***
2021-6-15 17:39:10.0|Info|MigrationController|*** Migrating data source=/volume1/@appstore/radarr/var/.config/Radarr/logs.db;cache size=-20000;datetimekind=Utc;journal mode=Wal;pooling=True;version=3 ***
2021-6-15 17:39:13.1|Info|WebHostController|Listening on the following URLs:
2021-6-15 17:39:13.1|Info|WebHostController| http://*:8310
2021-6-15 17:39:15.9|Info|RadarrBootstrapper|Starting Web Server
2021-6-15 17:39:35.3|Error|LocalizationService|Missing translation/culture resource: /volume1/@appstore/radarr/share/Radarr/bin/Localization/Core/fr_FR.json
2021-6-15 17:39:35.4|Info|CommandExecutor|Starting 2 threads for tasks.`

[markdopson]

I think it's a duplicate of #4621.
Note: I fixed it by stopping sonarr, updating radarr, then restarting sonarr.

[gavster2002]

Thanks, stopping sonarr then updating radarr resolved my issue.

[publicarray]

closing as duplicate