references.bib

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@inproceedings{fisher12,
	Author = {Fisher, Kristie and Counts, Scott and Kittur, Aniket},
	Booktitle = {Proceedings of the 2012 ACM annual conference on Human Factors in Computing Systems (CHI '12)},
	Date-Modified = {2018-12-21 22:53:21 +0100},
	Language = {en},
	Publisher = {ACM Press},
	Title = {Distributed sensemaking: Improving sensemaking by leveraging the efforts of previous users},
	Url = {http://dx.doi.org/10.1145/2207676.2207711},
	Year = {2012},
	Bdsk-Url-1 = {http://dx.doi.org/10.1145/2207676.2207711}}

@inproceedings{hahn16,
	Author = {Hahn, Nathan and Chang, Joseph and Kim, Ji Eun and Kittur, Aniket},
	Booktitle = {Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems (CHI '16)},
	Date-Modified = {2018-12-21 22:55:30 +0100},
	Language = {en},
	Publisher = {ACM Press},
	Title = {The Knowledge Accelerator: Big Picture Thinking in Small
Pieces},
	Url = {http://dx.doi.org/10.1145/2858036.2858364},
	Year = {2016},
	Bdsk-Url-1 = {http://dx.doi.org/10.1145/2858036.2858364}}

@book{sunstein15_po,
	Address = {台北市},
	Author = {Sunstein, Cass},
	Isbn = 9789863424901,
	Language = {zh-TW},
	Publisher = {三采文化},
	Title = {破解團體迷思：如何把團隊變得更聰明，讓集體決策更有智慧},
	Year = {2015}}

@mastersthesis{gen04,
	Address = {新竹市},
	Author = {葛皇濱},
	Language = {zh-TW},
	Page = {111},
	School = {國立清華大學歷史研究所},
	Title = {叛碼或國碼？---台灣自由軟體運動的發展與挑戰(1991-2004)},
	Url = {https://hdl.handle.net/11296/d6crdd},
	Year = {2004},
	Bdsk-Url-1 = {https://hdl.handle.net/11296/d6crdd}}

@book{luo15_gong,
	Address = {新北市},
	Author = {羅清俊},
	Isbn = {9789862981955},
	Language = {zh-TW},
	Pages = {400},
	Publisher = {揚智文化},
	Title = {公共政策：現象觀察與實務操作},
	Year = {2015}}

@article{lo17,
	Author = {羅凱凌},
	Journal = {公共行政學報},
	Language = {zh-TW},
	Pages = {25-77},
	Title = {公共參與眞的能提升效能感嗎？以全民健康保險會之利害關係團體參與為例},
	Volume = {53},
	Year = 2017}

@Article{lo17b,
  author = {羅凱凌},
  title =  {誰說了算？台灣全民健康保險會利害關係人政策參與之個案研究},
  journal = {臺灣民主季刊},
  year = {2017},
  volume = {14},
  number = {3},
  pages = {103-45}
}

@book{lai17_jing,
	Address = {台北市},
	Author = {Eric Rise},
	Isbn = {9789869546232},
	Language = {zh-TW},
	Note = {廖怡宜譯。譯自 The Lean Startup.},
	Publisher = {行人文化},
	Title = {精實創業：用小實驗玩出大事業},
	Year = 2017}

@book{sutherland18_scrum,
	Address = {台北市},
	Author = {傑夫．薩瑟蘭, J. J. 薩瑟蘭},
	Isbn = 9789864794195,
	Language = {zh-TW},
	Note = {江裕真譯。譯自 Sutherland, Jeffrey (2015). Scrum: The Art of Doing Twice the Work in Half the Time.},
	Publisher = {天下文化},
	Title = {SCRUM：用一半的時間做兩倍的事},
	Year = {2015}}

@conference{alberttzeng08,
	Author = {Albert Tzeng},
	Booktitle = {HKSA Annual Conference},
	Date-Modified = {2018-12-21 22:41:55 +0100},
	Language = {en},
	Title = {The Knowledge Politics of the Emerging Technologies in Taiwan:Governance Framework, Institutional Gaps and Historical Contexts},
	Url = {https://www.academia.edu/228342/The_Knowledge_Politics_of_Emerging_Technologies_in_Taiwan_Governance_Imbalance_Institutional_Gaps_and_Historical_Context},
	Year = {2008},
	Bdsk-Url-1 = {https://www.academia.edu/228342/The_Knowledge_Politics_of_Emerging_Technologies_in_Taiwan_Governance_Imbalance_Institutional_Gaps_and_Historical_Context}}

@book{xue11_xiang,
	Address = {台北市},
	Author = {Clay Shirky},
	Isbn = 9789862620526,
	Language = {zh-TW},
	Note = {李宇美譯。譯自 Clay Shirky. Here Comes Everybody: The Power of Organizing Without Organizations.},
	Publisher = {貓頭鷹},
	Title = {鄉民都來了：無組織的組織力量},
	Year = 2011}

@misc{albert2014,
	Author = {曾柏文},
	Title = {曾柏文：經貿國是會議代表了誰？── 主題設定、組織邏輯，與綜整結論的批判},
	Url = {https://opinion.cw.com.tw/blog/profile/220/article/1728},
	Year = 2014,
	Bdsk-Url-1 = {https://opinion.cw.com.tw/blog/profile/220/article/1728}}

@article{zheng18,
	Author = {鄭婷宇，林子倫},
	Journal = {傳播與社會學刊},
	Number = {46},
	Pages = {15-51},
	Title = {鍵盤參與：從「零時政府」檢視黑客社群協作式的公民參與},
	Year = {2018}}

@book{gans17_po,
	Address = {台北市},
	Author = {Joshua Gans},
	Date-Modified = {2018-12-21 22:53:33 +0100},
	Isbn = 9789864772049,
	Language = {zh-TW},
	Publisher = {商周},
  Note = {蕭美惠譯。譯自Joshua Gans, The Disruption Dilemma.},
	Title = {破壞性創新的兩難},
	Year = 2017}

@article{luo2005,
	Address = {台北市},
	Author = {劉宜君、陳敦源、蕭乃沂、林昭吟},
	Journal = {台灣社會福利學刊},
	Language = {zh-TW},
	Number = {1},
	Pages = {95-130},
	Publisher = {台灣社會福利學會},
	Title = {網絡分析在利害關係人概念之應用以我國全民健保政策改革為例},
	Volume = {4},
	Year = {2005}}

@article{chen11,
	Author = {陳敦源、劉宜君、蕭乃沂、林昭吟},
	Journal = {國家與社會},
	Language = {zh-TW},
	Pages = {1-65},
	Publisher = {元智大學社會暨政策科學學系},
	Title = {政策利害關係人指認的理論與實務：以全民健保改革為例},
	Volume = {10},
	Year = {2011}}

@book{wenger03_shi,
	Address = {台北市},
	Author = {Wenger, Etienne},
	Isbn = 9864172336,
	Language = {zh-TW},
	Publisher = {天下文化},
	Title = {實踐社群},
	Year = {2003}}

@book{pentland14_shu,
	Address = {台北市},
	Author = {Pentland, Alex},
	Isbn = {9789862135709},
	Language = {zh-TW},
	Publisher = {大塊文化},
	Title = {數位麵包屑裡的各種好主意：社會物理學──剖析意念傳播方式的新科學},
	Year = 2014}

@book{pearson16_jiu,
	Address = {台北市},
	Author = {Pearson, Taylor},
	Isbn = {9789863981978},
	Language = {zh-TW},
	Publisher = {天下文化},
	Title = {就業的終結},
	Year = {2016}}

@misc{huang16,
	Author = {黃哲翰},
	Date-Modified = {2018-12-21 22:55:37 +0100},
	Language = {zh-TW},
	Title = {數位利維坦君臨的前夕},
	Url = {https://theinitium.com/article/20160617-opinion-huangdschergan-digital/},
	Year = 2016,
	Bdsk-Url-1 = {https://theinitium.com/article/20160617-opinion-huangdschergan-digital/}}

@misc{lai16,
	Author = {賴志遠},
	Date-Modified = {2018-12-21 22:56:46 +0100},
	Language = {zh-TW},
	Title = {科技創新政策與科技動向統計分析初探},
	Url = {https://portal.stpi.narl.org.tw/index/article/10280},
	Year = 2016,
	Bdsk-Url-1 = {https://portal.stpi.narl.org.tw/index/article/10280}}

@book{lisi11_ding,
	Address = {台北市},
	Author = {張佩傑譯},
	Isbn = {9789861207278},
	Language = {zh-TW},
	Note = {譯自Al Ries、Jack Trout, Positioning：The Battle for Your Mind.},
	Publisher = {臉譜},
	Title = {定位：在眾聲喧嘩的市場裡，進駐消費者心靈的最佳方法},
	Year = {2011}}

@techreport{liao18,
	Author = {廖洲棚、廖興中、黃心怡},
	Date-Modified = {2018-12-21 23:01:52 +0100},
	Institution = {電子治理研究中心},
	Language = {zh-TW},
	Note = {國家發展委員會編印。NDC-MIS-106-003。},
	Title = {開放政府服務策略研析調查： 政府資料開放應用模式評估與民眾參與公共政策意願調查},
	Year = {2018}}

@techreport{chen16,
	Author = {陳敦源、廖洲棚、黃心怡},
	Institution = {電子治理研究中心},
	Language = {zh-TW},
	Title = {政府公共溝通─新型態網路參與及溝通策略},
	Year = {2016}}

@article{chuang18,
	Author = {莊宜貞、王國政},
	Journal = {政府機關資訊通報},
	Language = {zh-TW},
	Title = {參與平臺國民提議之附議者居住地區分析},
	Volume = {353},
	Year = {2018}}

@techreport{digi1_14,
	Author = {陳俊明、朱斌妤、黃東益、蔣麗君、李仲彬、張鎧如},
	Institution = {電子治理研究中心},
	Language = {zh-TW},
	Title = {數位國家治理: 國情分析架構與方法},
	Year = {2014}}

@techreport{digi2_15,
	Author = {朱斌妤、黃東益、洪永泰、李仲彬、曾憲立},
	Institution = {電子治理研究中心},
	Language = {zh-TW},
	Title = {數位國家治理（2）: 國情追蹤與方法整合},
	Year = {2015}}

@techreport{digi3_16,
	Author = {朱斌妤、黃東益、洪永泰、李仲彬、黃婉玲},
	Institution = {電子治理研究中心},
	Language = {zh-TW},
	Title = {數位國家治理(3): 國情分析架構與方法},
	Year = {2016}}

@techreport{digi4_17,
	Author = {李仲彬、洪永泰、朱斌妤、黃東益、黃婉玲、曾憲立},
	Institution = {電子治理研究中心},
	Language = {zh-TW},
	Title = {數位國情總綱調查(4) ─因應行動服務及共享經濟(資源)發展之策略},
	Year = {2017}}

@techreport{digi5_18,
	Author = {黃東益、胡龍騰、李仲彬、黃婉玲、曾憲立},
	Institution = {電子治理研究中心},
	Language = {zh-TW},
	Title = {數位國情總綱調查（5）：區域發展策略},
	Year = {2018}}

@article{lin18a,
	Author = {林雨潔、王國政、楊慧敏},
	Journal = {政府機關資訊通報},
	Language = {zh-TW},
	Pages = 9,
	Title = {「公共政策網路參與平臺」三周年執行情形報告},
	Volume = 351,
	Year = 2018}

@article{Brady_2017,
	Author = {Brady, William J. and Wills, Julian A. and Jost, John T. and Tucker, Joshua A. and Van Bavel, Jay J.},
	Doi = {10.1073/pnas.1618923114},
	Issn = {1091-6490},
	Journal = {Proceedings of the National Academy of Sciences},
	Language = {en},
	Month = {Jun},
	Number = 28,
	Pages = {7313--7318},
	Publisher = {Proceedings of the National Academy of Sciences},
	Title = {Emotion shapes the diffusion of moralized content in social networks},
	Url = {http://dx.doi.org/10.1073/pnas.1618923114},
	Volume = 114,
	Year = 2017,
	Bdsk-Url-1 = {http://dx.doi.org/10.1073/pnas.1618923114}}

@book{tett16_gu,
	Address = {台北市},
	Author = {Tett, Gillian},
	Isbn = 9789863425472,
	Language = {zh-TW},
	Publisher = {三采},
	Title = {穀倉效應：為什麼分工反而造成個人失去競爭力、企業崩壞、政府無能、經濟失控？},
	Year = 2016}

@book{luoboxun15_zhong,
	Address = {北京},
	Author = {布賴恩·羅伯遜},
	Isbn = 9787508654973,
	Language = {zh-TW},
	Publisher = {中信},
	Title = {重新定義管理：合弄制改變世界},
	Year = 2015}

@book{lessig08_code,
	Address = {New York},
	Author = {Lessig, Lawrence},
	Isbn = 9780465039142,
	Language = {en},
	Publisher = {Basic Books},
	Title = {Code - version 2.0},
	Year = 2008}

@misc{eric02_cath,
	Author = {Eric Steven Raymond},
	Date-Modified = {2018-12-21 22:52:45 +0100},
	Language = {en},
	Title = {教堂與市集},
	Url = {https://crazyangelo.github.io/Cathedral-and-Bazaar/},
	Bdsk-Url-1 = {https://crazyangelo.github.io/Cathedral-and-Bazaar/}}

@article{guo17,
	Author = {郭耀煌、許華欣},
	Journal = {國土及公共治理季刊},
	Language = {zh-TW},
	Number = {3},
	Title = {科技計畫管理機制之研析},
	Volume = {5},
	Year = {2017}}

@misc{karl08,
	Author = {Fogel, Karl},
	Date-Modified = {2018-12-21 22:56:32 +0100},
	Language = {en},
	Title = {Producing Open Source Software: How to Run a Successful Free Software Project},
	Url = {https://producingoss.com/en/producingoss.pdf},
	Year = {2008},
	Bdsk-Url-1 = {https://producingoss.com/en/producingoss.pdf}}

@book{lin13,
	Author = {林芳本},
	Publisher = {Lean Pub},
	Title = {台灣軟體產業的失落十年},
	Url = {https://leanpub.com/the-lost-ten-years-of-taiwan-software-industry},
	Year = {2013},
	Bdsk-Url-1 = {https://leanpub.com/the-lost-ten-years-of-taiwan-software-industry}}

@article{wang17,
	Abstract = {本文依據「政治信任感」以及「政治效能感」將臺灣網路使用者區分為「忠誠者」、「異議者」、「從屬者」與「疏離者」，並探討四種政治態度類型的分布比例情形為何？不同類型的人口學特徵為何？不同類型的線上以及線下政治參與行為有何差異？政治態度類型和傳統媒介與非傳統媒介使用行為之關聯為何？結果顯示臺灣網路使用者中以「疏離者」人數最多，人數最少為「從屬者」。四種類型在教育程度以及政黨認同上有顯著差異。四種類型在常規性的投票行為方面並沒有顯著差異，但在其他的線上或線下政治參與行為都有顯著差異。其中「忠誠者」政治參與的頻率最高，「疏離者」政治參與的頻率則最低， 「異議者」參與線下公民運動的頻率最高。研究也發現傳統媒介的使用行為並不能夠顯著預測政治態度類型，至於非傳統媒介則能顯著預測不同的政治態度類型。},
	Author = {王嵩音},
	Journal = {傳播文化},
	Pages = {104-131},
	Title = {是「異議」?還是「疏離」? 網路使用者的政治態度與政治參與},
	Volume = {16},
	Year = {2017}}

@article{lin18b,
	Abstract = {隨著社群媒體在政治訊息溝通與公民運動中的角色日益重要，社群媒體使用是否對於政治公民參與具正面影響力也成為學者關切的議題。本研究同時討論社群媒體使用與人際溝通等相關變項（意見領導力、政治討論異質性、網路政治與公共議題討論頻率）對於政治公民參與的影響。研究調查資料為科技部2015年台灣傳播調查資料庫，以各鄉鎮市區分層抽樣，針對18歲以上國人進行家戶調查。2015年台灣傳播調查資料庫包含媒體使用、人際傳播、社會網絡、政治態度、政治公民參與等題組。結果顯示，與政治公民相關之社群媒體使用及意見領導力透過網路政治討論及討論異質性影響政治公民參與。本研究結果顯示社群媒體使用與人際溝通均間接或直接影響政治公民參與。研究結果可以幫助了解社群媒體使用及不同人際溝通模式在促進政治公民參與議題上所扮演的角色。},
	Author = {林淑芳},
	Journal = {傳播與社會學刊},
	Language = {zh-TW},
	Pages = {25-48},
	Title = {社群媒體與政治公民參與：網路政治討論頻率與政治討論異質性的中介角色},
	Year = {2018}}

@article{chang06,
	Abstract = {本研究關切焦點在於「網路使用」與「政治參與」（包括實體政治參與和網路政治參與）以及「社會資產」的關係，推論在探討「網路使用」的功與過時，必須區分「網路使用」的量與質。本研究分以「使用時間」與「使用動機」切入：在「使用時間」部份進一步依使用性質差異區分為「工作上網時間」與「休閒上網時間」，而在「使用動機」部份則區分為「資訊蒐集」、「人際互動」與「娛樂消遣」。本研究主要分析不同類型「使用時間」與不同類型「使用動機」和網友實體「政治參與」與「社會資產」之間的可能正向或負向關係。此外，本研究認為網路提供另類形式的政治參與，包括「政治資訊蒐集」、「政治意見交換」與「政治意見表達」，因此本文也進一步的探討網路使用與這些另類政治參與的關係。},
	Author = {張卿卿},
	Date-Modified = {2018-12-21 22:47:40 +0100},
	Journal = {新聞學研究},
	Pages = {45-90},
	Title = {網路的功與過： 網路使用與政治參與及社會資產關係的探討},
	Volume = {86},
	Year = {2006}}

@book{robert05,
	Address = {台北市},
	Author = {Robert W. McChesney等},
	Isbn = 9577322247,
	Language = {zh-TW},
	Publisher = {巨流圖書},
	Title = {問題媒體：二十一世紀美國傳播政治},
	Year = {2005}}

@misc{stev11,
	Author = {Steven Handel},
	Language = {en},
	Note = {online},
	Title = {The Dark Sides of Our Digital Self: How the Internet Changes Our Thoughts and Behaviors},
	Url = {https://www.theemotionmachine.com/the-dark-sides-of-our-digital-self/},
	Year = {2011},
	Bdsk-Url-1 = {https://www.theemotionmachine.com/the-dark-sides-of-our-digital-self/}}

@book{neil16,
	Address = {台北市},
	Author = {Neil Postman},
	Isbn = 9789862622988,
	Language = {zh-TW},
	Publisher = {貓頭鷹},
	Title = {娛樂至死：追求表象、歡笑和激情的媒體時代},
	Year = {2016}}

@article{fenwick18,
	Author = {Fenwick, Mark and Kaal, Wulf A. and Vermeulen, Erik P.M.},
	Doi = {10.2139/ssrn.3227933},
	Issn = {1556-5068},
	Journal = {SSRN Electronic Journal},
	Language = {en},
	Publisher = {Elsevier BV},
	Title = {Why ``Blockchain'' Will Disrupt Corporate Organizations},
	Url = {http://dx.doi.org/10.2139/ssrn.3227933},
	Year = 2018,
	Bdsk-Url-1 = {http://dx.doi.org/10.2139/ssrn.3227933}}

@article{matei14,
	Author = {Matei, Ani and Irimia, Sergiu Ioan},
	Doi = {10.1080/01900692.2014.907315},
	Issn = {1532-4265},
	Journal = {International Journal of Public Administration},
	Language = {en},
	Month = {Sep},
	Number = 12,
	Pages = {812--823},
	Publisher = {Informa UK Limited},
	Title = {Open Source Governance---A More Ambitious Cousin of Collaborative Governance},
	Url = {http://dx.doi.org/10.1080/01900692.2014.907315},
	Volume = 37,
	Year = 2014,
	Bdsk-Url-1 = {http://dx.doi.org/10.1080/01900692.2014.907315}}

@article{o_mahony07,
	Author = {O'Mahony, Siobh{\'a}n and Ferraro, Fabrizio},
	Doi = {10.5465/amj.2007.27169153},
	Issn = {1948-0989},
	Journal = {Academy of Management Journal},
	Language = {en},
	Month = {Oct},
	Number = 5,
	Pages = {1079--1106},
	Publisher = {Academy of Management},
	Title = {The Emergence of Governance in an Open Source Community},
	Url = {http://dx.doi.org/10.5465/amj.2007.27169153},
	Volume = 50,
	Year = 2007,
	Bdsk-Url-1 = {http://dx.doi.org/10.5465/amj.2007.27169153}}

@article{dahlander05,
	Author = {Dahlander, Linus and Magnusson, Mats G.},
	Doi = {10.1016/j.respol.2005.02.003},
	Issn = {0048-7333},
	Journal = {Research Policy},
	Month = {May},
	Number = 4,
	Pages = {481--493},
	Publisher = {Elsevier BV},
	Title = {Relationships between open source software companies and communities: Observations from Nordic firms},
	Url = {http://dx.doi.org/10.1016/j.respol.2005.02.003},
	Volume = 34,
	Year = 2005,
	Bdsk-Url-1 = {http://dx.doi.org/10.1016/j.respol.2005.02.003}}

@article{roberts06,
	Author = {Roberts, Jeffrey A. and Hann, Il-Horn and Slaughter, Sandra A.},
	Doi = {10.1287/mnsc.1060.0554},
	Issn = {1526-5501},
	Journal = {Management Science},
	Language = {en},
	Month = {Jul},
	Number = 7,
	Pages = {984--999},
	Publisher = {Institute for Operations Research and the Management Sciences (INFORMS)},
	Title = {Understanding the Motivations, Participation, and Performance of Open Source Software Developers: A Longitudinal Study of the Apache Projects},
	Url = {http://dx.doi.org/10.1287/mnsc.1060.0554},
	Volume = 52,
	Year = 2006,
	Bdsk-Url-1 = {http://dx.doi.org/10.1287/mnsc.1060.0554}}

@article{bergquist01,
	Author = {Bergquist, Magnus and Ljungberg, Jan},
	Date-Modified = {2018-12-21 22:46:58 +0100},
	Journal = {Information Systems Journal},
	Language = {en},
	Number = 4,
	Pages = {305--320},
	Publisher = {Wiley},
	Title = {The power of gifts: organizing social relationships in open source communities},
	Url = {http://dx.doi.org/10.1046/j.1365-2575.2001.00111.x},
	Volume = 11,
	Year = 2001,
	Bdsk-Url-1 = {http://dx.doi.org/10.1046/j.1365-2575.2001.00111.x}}

@book{castells00,
	Address = {Oxford Malden, Mass},
	Author = {Castells, Manuel},
	Date-Modified = {2018-12-21 22:47:25 +0100},
	Language = {en},
	Publisher = {Blackwell Publishers},
	Title = {The rise of the network society},
	Year = 2000}

@inproceedings{mahyar18,
	Author = {Mahyar, Narges and James, Michael R. and Ng, Michelle M. and Wu, Reginald A. and Dow, Steven P.},
	Booktitle = {Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems  (CHI '18)},
	Date-Modified = {2018-12-21 23:00:41 +0100},
	Doi = {10.1145/3173574.3173769},
	Isbn = 9781450356206,
	Language = {en},
	Publisher = {ACM Press},
	Title = {CommunityCrit: Inviting the Public to Improve and Evaluate Urban Design Ideas through Micro-Activities},
	Url = {http://dx.doi.org/10.1145/3173574.3173769},
	Year = 2018,
	Bdsk-Url-1 = {http://dx.doi.org/10.1145/3173574.3173769}}

@article{tsai05,
	Author = {蔡勝男},
	Journal = {T\&D 飛訊},
	Language = {en},
	Publisher = {國家文官學院},
	Title = {後實證論與公共政策之研究：由社會科學方法論談起},
	Volume = {29},
	Year = {2005}}

@misc{guba01,
	Author = {Guba, Egon G. and Lincoln, Yvonna S.},
	Date-Modified = {2018-12-21 22:55:04 +0100},
	Language = {en},
	Title = {GUIDELINES AND CHECKLIST FOR CONSTRUCTIVIST (a.k.a. FOURTH GENERATION) EVALUATION},
	Year = {2001}}

@misc{rex08,
	Author = {蔡志展},
	Language = {zh-TW},
	Title = {來亂者，去死！！},
	Url = {http://blog.nutsfactory.net/2008/05/20/how-open-source-projects-survive-poisonous-people/},
	Bdsk-Url-1 = {http://blog.nutsfactory.net/2008/05/20/how-open-source-projects-survive-poisonous-people/}}

@misc{ wiki:internettroll,
    author = "{Wikipedia contributors}",
    title = "Internet troll --- {Wikipedia}{,} The Free Encyclopedia",
    year = "2018",
    howpublished = "\url{https://en.wikipedia.org/w/index.php?title=Internet_troll&oldid=874168824}",
    note = "[Online; accessed 23-December-2018]"
}

@article{malhotra17,
	Author = {Malhotra, Arvind and Majchrzak, Ann and Niemiec, Rebecca M.},
	Doi = {10.1016/j.lrp.2016.06.004},
	Issn = {0024-6301},
	Journal = {Long Range Planning},
	Language = {en},
	Month = {Jun},
	Number = 3,
	Pages = {397--410},
	Publisher = {Elsevier BV},
	Title = {Using Public Crowds for Open Strategy Formulation: Mitigating the Risks of Knowledge Gaps},
	Url = {http://dx.doi.org/10.1016/j.lrp.2016.06.004},
	Volume = 50,
	Year = 2017,
	Bdsk-Url-1 = {http://dx.doi.org/10.1016/j.lrp.2016.06.004}}

@misc{mozilla18_ihr,
	Author = {Mozilla Foundation},
	Language = {en},
	Note = {online},
	Title = {Mozilla Internet Health Report},
	Url = {https://internethealthreport.org/2018/},
	Year = {2018},
	Bdsk-Url-1 = {https://internethealthreport.org/2018/}}

@article{gray14,
	Abstract = {Existing research on the extensive Chinese censorship organization uses observational\ methods with well-known limitations. We conducted the first large-scale experimental\ study of censorship by creating accounts on numerous social media sites, randomly\ submitting different texts, and observing from a worldwide network of computers which\ texts were censored and which were not. We also supplemented interviews with\ confidential sources by creating our own social media site, contracting with Chinese firms\ to install the same censoring technologies as existing sites, and{\textemdash}with their software,\ documentation, and even customer support{\textemdash}reverse-engineering how it all works. Our\ results offer rigorous support for the recent hypothesis that criticisms of the state, its\ leaders, and their policies are published, whereas posts about real-world events with\ collective action potential are censored.},
	Author = {King, Gary and Pan, Jennifer and Roberts, Margaret E.},
	Date-Modified = {2018-12-21 22:54:36 +0100},
	Journal = {Science},
	Number = {6199},
	Pages = {1-10},
	Title = {Reverse-engineering censorship in China: Randomized experimentation and participant observation},
	Url = {http://www.sciencemag.org/content/345/6199/1251722.abstract},
	Volume = {345},
	Year = {2014},
	Bdsk-Url-1 = {http://www.sciencemag.org/content/345/6199/1251722.abstract}}

@article{gary13,
	Abstract = {We offer the first large scale, multiple source analysis of the outcome of what may be the most extensive effort to selectively censor human expression ever implemented. To do this, we have devised a system to locate, download, and analyze the content of millions of social media posts originating from nearly 1,400 different social media services all over China before the Chinese government is able to find, evaluate, and censor (i.e., remove from the Internet) the large subset they deem objectionable. Using modern computer-assisted text analytic methods that we adapt to and validate in the Chinese language, we compare the substantive content of posts censored to those not censored over time in each of 85 topic areas. Contrary to previous understandings, posts with negative, even vitriolic, criticism of the state, its leaders, and its policies are not more likely to be censored. Instead, we show that the censorship program is aimed at curtailing collective action by silencing comments that represent, reinforce, or spur social mobilization, regardless of content. Censorship is oriented toward attempting to forestall collective activities that are occurring now or may occur in the future --- and, as such, seem to clearly expose government intent.},
	Author = {King, Gary and Pan, Jennifer and Roberts, Margaret E.},
	Date-Modified = {2018-12-21 22:54:03 +0100},
	Journal = {American Political Science Review},
	Number = {2},
	Pages = {1-18},
	Title = {How Censorship in China Allows Government Criticism but Silences Collective Expression},
	Volume = {107},
	Year = {2013}}

@misc{paul08,
	Author = {Paul Graham},
	Note = {online},
	Title = {How To Disagree},
	Url = {http://www.paulgraham.com/disagree.html},
	Year = {2008},
	Bdsk-Url-1 = {http://www.paulgraham.com/disagree.html}}

@misc{debian:socialcontract,
	Author = {Debian Community},
	Note = {online},
	Title = {Debian Social Contract},
	Url = {https://www.debian.org/social_contract.en.html},
	Bdsk-Url-1 = {https://www.debian.org/social_contract.en.html}}

@misc{apnic:policydev,
	Author = {APNIC},
	Note = {online},
	Title = {APNIC - Policy Development Process},
	Url = {https://www.apnic.net/community/policy/process/},
	Bdsk-Url-1 = {https://www.apnic.net/community/policy/process/}}

@book{jake16,
	Author = {Knapp, Jake and Zeratsky, John},
	Date-Modified = {2018-12-21 22:56:12 +0100},
	Language = {en},
	Publisher = {Simon and Schuster},
	Title = {Sprint: How to Solve Big Problems and Test New Ideas in Just Five Days},
	Url = {https://www.thesprintbook.com/},
	Year = {2016},
	Bdsk-Url-1 = {https://www.thesprintbook.com/}}

@inproceedings{pandey17,
	Author = {Pandey, Vineet and Amir, Amnon and Debelius, Justine and Hyde, Embriette R. and Kosciolek, Tomasz and Knight, Rob and Klemmer, Scott},
	Booktitle = {Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems (CHI '17)},
	Date-Modified = {2018-12-21 23:00:10 +0100},
	Doi = {10.1145/3025453.3025769},
	Isbn = 9781450346559,
	Language = {en},
	Publisher = {ACM Press},
	Title = {Gut Instinct: Creating Scientific Theories with Online Learners},
	Url = {http://dx.doi.org/10.1145/3025453.3025769},
	Year = 2017,
	Bdsk-Url-1 = {http://dx.doi.org/10.1145/3025453.3025769}}

@article{zhang18,
	Author = {Zhang, Amy X. and Cranshaw, Justin},
	Date-Modified = {2018-12-21 22:58:10 +0100},
	Doi = {10.1145/3274465},
	Issn = {2573-0142},
	Journal = {Proceedings of the ACM on Human-Computer Interaction},
	Language = {en},
	Month = {Nov},
	Number = {CSCW},
	Pages = {1--27},
	Publisher = {Association for Computing Machinery (ACM)},
	Title = {Making Sense of Group Chat through Collaborative Tagging and Summarization},
	Url = {http://dx.doi.org/10.1145/3274465},
	Volume = 2,
	Year = 2018,
	Bdsk-Url-1 = {http://dx.doi.org/10.1145/3274465}}

@article{chen14,
	Author = {陳志瑋},
	Date-Modified = {2018-12-21 22:50:55 +0100},
	Journal = {T\&D 飛訊},
	Language = {zh-TW},
	Publisher = {國家文官學院},
	Title = {以專案管理打造公共組織學習的基礎：利害關係人分析法的應用},
	Volume = {185},
	Year = {2014}}

@inproceedings{zhang17,
	Author = {Zhang, Amy X. and Verou, Lea and Karger, David},
	Booktitle = {Proceedings of the 2017 ACM Conference on Computer Supported Cooperative Work and Social Computing (CSCW '17)},
	Date-Modified = {2018-12-21 22:58:43 +0100},
	Doi = {10.1145/2998181.2998235},
	Isbn = 9781450343350,
	Language = {zh-TW},
	Publisher = {ACM Press},
	Title = {Wikum: Bridging Discussion Forums and Wikis Using Recursive Summarization},
	Url = {http://dx.doi.org/10.1145/2998181.2998235},
	Year = 2017,
	Bdsk-Url-1 = {http://dx.doi.org/10.1145/2998181.2998235}}

@misc{malaita15,
	Author = {malaita},
	Language = {zh-TW},
	Title = {這不是打臉文──人類學的「鄉民」研究（1）},
	Url = {https://guavanthropology.tw/article/6437},
	Year = {2015},
	Bdsk-Url-1 = {https://guavanthropology.tw/article/6437}}

@misc{ wiki:pingback,
    author = "{Wikipedia contributors}",
    title = "Pingback --- {Wikipedia}{,} The Free Encyclopedia",
    year = "2018",
    howpublished = "\url{https://en.wikipedia.org/w/index.php?title=Pingback&oldid=861659592}",
    note = "[Online; accessed 23-December-2018]"
  }

@misc{ wiki:flaming,
    author = "{Wikipedia contributors}",
    title = "Flaming (Internet) --- {Wikipedia}{,} The Free Encyclopedia",
    year = "2018",
    howpublished = "\url{https://en.wikipedia.org/w/index.php?title=Flaming_(Internet)&oldid=874532191}",
    note = "[Online; accessed 23-December-2018]"
  }

@misc{jedi04,
	Author = {Jedi},
	Language = {zh-TW},
	Note = {online},
	Title = {你不能不知道的部落格},
	Url = {http://jedi.org/blog/archives/003856.html},
	Year = {2004},
	Bdsk-Url-1 = {http://jedi.org/blog/archives/003856.html}}

@article{prensky2001digital,
	Author = {Prensky, Marc},
	Journal = {On the horizon},
	Language = {en},
	Number = {5},
	Pages = {1--6},
	Publisher = {MCB UP Ltd},
	Title = {Digital natives, digital immigrants part 1},
	Volume = {9},
	Year = {2001}}

@article{davies10,
	Author = {Davies, Martin},
	Doi = {10.1007/s10734-010-9387-6},
	Issn = {1573-174X},
	Journal = {Higher Education},
	Language = {en},
	Number = 3,
	Pages = {279--301},
	Publisher = {Springer Nature},
	Title = {Concept mapping, mind mapping and argument mapping: what are the differences and do they matter?},
	Url = {http://dx.doi.org/10.1007/s10734-010-9387-6},
	Volume = 62,
	Year = 2010,
	Bdsk-Url-1 = {http://dx.doi.org/10.1007/s10734-010-9387-6}}

@Book{polaine13_servic,
  author =       {Polaine, Andrew},
  title =        {Service design : from insight to implementation},
  year =         2013,
  publisher =    {Rosenfeld Media},
  address =      {Brooklyn, New York},
  isbn =         9781933820330,
}

@Book{wimmer03_da,
  author =       {Wimmer, Roger},
  title =        {大眾媒體研究},
  year =         2003,
  publisher =    {學富文化},
  address =      {台北市},
  isbn =         9812406794,
  note = {黃振家譯}
}

@Book{holiday16_cheng,
  author =       {Holiday, Ryan},
  title =        {成長駭客行銷 - 引爆集客風潮的心時戰力},
  year =         2016,
  publisher =    {天下},
  address =      {台北市},
  isbn =         9789863981503,
}

@Book{rifkin14_wu,
  author =       {Rifkin, Jeremy},
  title =        {物聯網革命：共享經濟與零邊際成本社會的崛起},
  year =         2014,
  publisher =    {商周},
  address =      {台北市},
  isbn =         9789862727034
}

@Book{yanyuan09_gong,
  author =       {倪炎元},
  title =        {公關政治學：當代媒體與政治操作的理論、實踐與批判},
  year =         2009,
  publisher =    {商周},
  address =      {台灣},
  isbn =         9789866472282,
}

@Book{xueji11_xia,
  author =       {克雷．薛基},
  title =        {下班時間扭轉未來：休閒時間 x 網路連結 = 改變世界的決勝點},
  year =         2011,
  publisher =    {行人},
  address =      {台灣},
  isbn =         9789868711259,
}

@misc{double_diamond,
	Author = {Design Council, UK},
	Language = {en},
	Note = {online},
	Title = {The Design Process: What is the Double Diamond?},
	Url = {https://www.designcouncil.org.uk/news-opinion/design-process-what-double-diamond},
	Year = {2015},
	Bdsk-Url-1 = {https://www.designcouncil.org.uk/news-opinion/design-process-what-double-diamond}}

@misc{agile_development,
	Author = {Beck, Kent and Beedle, Mike and van Bennekum, Arie and Cockburn, Alistair and Cunningham, Ward and Fowler, Martin and Grenning, James and Highsmith, Jim and Hunt, Andrew and Jeffries, Ron and Kern, Jon and Marick, Brian},
	Language = {zh-tw},
	Note = {online},
	Title = {敏捷軟體開發宣言},
	Url = {https://agilemanifesto.org/iso/zhcht/manifesto.html},
	Year = {2001},
	Bdsk-Url-1 = {https://agilemanifesto.org/iso/zhcht/manifesto.html}}

@misc{ wiki:posttruth,
    author = "{Wikipedia contributors}",
    title = "Post-truth politics --- {Wikipedia}{,} The Free Encyclopedia",
    year = "2018",
    url = "https://en.wikipedia.org/w/index.php?title=Post-truth_politics&oldid=874485639",
    note = "[Online; accessed 22-December-2018]"
  }

@Misc{lin17,
  author = {林雨蒼},
  title = {一場協作會議是怎麼開的},
  url = {https://pdis.nat.gov.tw/zh-TW/blog/%E4%B8%80%E5%A0%B4%E5%8D%94%E4%BD%9C%E6%9C%83%E8%AD%B0%E6%98%AF%E6%80%8E%E9%BA%BC%E9%96%8B%E7%9A%84/},
  year = 2017,
  note = {online, accessed 2018/12/23}
}

@Misc{kao16,
  author = {高宜瑄},
  title = "{自由廣場》只有官員獨白的「全國科學技術會議」}",
  url = {http://talk.ltn.com.tw/article/paper/1059414},
  year = 2016,
  note = {online, accesse 2018/12/23}
  }

@misc{etblue18,
    author = {藍一婷},
    title = {這年頭如果還有人要做審議的網路資訊工具},
    year = 2018,
    url = "https://etblue.blogspot.com/2018/02/still-developing-web-tools-for.html",
    note = "online"
}

@Book{yiyaer15_gou,
  author = {尼爾．艾歐, 萊恩．胡佛},
  title = {鉤癮效應：創造習慣新商機},
  year = 2015,
  publisher = "天下",
  address = {台北市},
  isbn = 9789863209010,
}

@Article{du07,
  author = {杜文苓},
  title = {審議民主與社會運動: 民間團體籌辦新竹科學園區宜蘭基地 公民會議的啟發},
  journal = {公共行政學報},
  volume = {23},
  pages = {67-63},
  year = {2007},
}

@Article{chen08,
  author = {陳敦源、黃東益、李仲彬等人},
  title = {資訊通訊科技下的審議式民主： 線上與實體公民會議比較分析},
  journal = {Public Administration \& Policy},
  number = {46},
  year = {2008},
  pages = {49-106}
}

@Misc{ wiki:echochamber,
    author = "{Wikipedia contributors}",
    title = "Echo chamber (media) --- {Wikipedia}{,} The Free Encyclopedia",
    year = "2018",
    howpublished = "\url{https://en.wikipedia.org/w/index.php?title=Echo_chamber_(media)&oldid=872299216}",
    note = "[Online; accessed 24-December-2018]"
  }

@Article{fleck10,
  author       = {Fleck, Rowanne and Fitzpatrick, Geraldine},
  title        = {Reflecting on reflection},
  year         = 2010,
  doi          = {10.1145/1952222.1952269},
  url          = {http://dx.doi.org/10.1145/1952222.1952269},
  isbn         = 9781450305020,
  journal      = {Proceedings of the 22nd Conference of the Computer-Human
                  Interaction Special Interest Group of Australia on
                  Computer-Human Interaction - OZCHI ’10},
  publisher    = {ACM Press}
}

@Article{shostack1984,
  author = {G. L. Shostack},
  title = {Designing Services That Deliver},
  journal = {Harvard Business Review},
  volume = {62},
  number = {1},
  pages = {133-139},
  year = {1984}
}

@Book{james2017,
  author = {James Kalbach},
  title = {Mapping Experiences 看得見的經驗：創造價值從經驗圖像化開始},
  year = {2017},
  publisher = {歐萊禮},
  note = {吳佳欣翻譯}
}

@Misc{mary_amy_2008,
  author = {Mary Jo Bitner, Amy L. Ostrom, Felicia N. Morgan},
  title = {Service Blueprinting: A Practical Technique for Service Innovation.},
  journal = {California Management Review},
  volume = {50},
  number = {3},
  year = {2008}
}

@Misc{sarah2018,
  author = {Sarah Gibbons},
  title = "The 5 Steps to Service Blueprinting.",
  publisher = "Nielsen Norman Group",
  url = {https://www.nngroup.com/articles/5-steps-service-blueprinting/},
  note = {Date visited: December 24},
  year = {2018}
}

@Misc{blueprint2009,
  title = {Blueprint},
  url = http://www.servicedesigntools.org/tools/35,
  note = "Date visited: December 24, 2018."
}

@Misc{zhu_2015,
  author = "朱家安",
  title = {是筆戰很難打，還是你缺乏說明力？},
  year = 2015,
  url = "https://opinion.udn.com/opinion/story/6068/1349397",
  note = "2018/12/24"
}

@Misc{etblue2017,
  author = {藍一婷},
  year = 2017,
  title = "實驗心得：提案闖天關—— Open Data 與審議民主怎麼 Combo？以司改國是會議資料為例",
  url = "https://etblue.blogspot.com/2017/08/open-data-combo-deliberative-democracy.html",
  note = {取於 2018/12/24}
}

@Book{dunn94_public,
  author =       {Dunn, William},
  title =        {Public policy analysis : an introduction},
  year =         1994,
  publisher =    {Prentice Hall},
  address =      {Englewood Cliffs, N.J},
  isbn =         0137385501,
}