email notifications on DM even when disabled

[sinteur]

I had a complaint from a user who told me email notifications for direct mentions were being sent despite it being disabled in profile. I checked mongo, and here's what's in the database:

{ "_id" : "...",
"emails" : [ { "address" : "REDACTED", "verified" : true } ],
"settings" : { "preferences" : { "emailNotificationMode" : "disabled", },
}

Looks like something is ignoring that preference.

[TwizzyDizzy]

Hi @sinteur,

This might a duplicate of #8568

Also: please be kind and adhere to the issue template (the text you removed when opening this bug) in order to help friendly community members to help you more effectively. :)

Cheers
Thomas

[karlprieb]

Hey @sinteur witch Rocket.Chat version are you using? I can't reproduce this error on develop branch.

[sinteur]

It's been happening since early .56 versions, and still happens on 0.59.6. Note that it's not happening with ALL users. I'm not ruling out a database corruption of some sort, so if there's specific queries you'd like to see the results of let me know

[mddvul22]

We are seeing this in 0.59.6. I assume from reading #8568 that this issue is resolved in 0.60?

[gabrielloberg]

Still an issue on 0.62.1

[dadada3000]

Still an issue on 0.62.2

[gdelavald]

This one seems very tricky to reproduce.
@DmitryApollonov @gabrielloberg @mddvul22 @sinteur any other details that could help us tracking down the issue?
User preference and room settings in which they were mentioned that triggered the email would help a lot, please report here if you have that information. Thanks!

[sinteur]

user preferences, see above example. Channel preferences are the defaul for our server : notifications turned on, desktop and mobile settings "Use account preference"

[ggazzo]

@sinteur could you test if the problem persist in any version above 0.64.2? we had a lot of changes how we push the notifications/emails.

[sinteur]

I'm on 0.64.1 at the moment, I'll upgrade soon. I'll keep an eye out for you

[ggazzo]

thanks :)

[sinteur]

Got no complaints so far, after running updated version a few days. I'm closing this for now

[ggazzo]

thanks @sinteur any problem please open again...

[sinteur]

Got a complaint from a user he didn't get any notifications. Site-wide prefs are "on DM/mention", his account in mongo says "emailNotificationMode" : "default" and yet chat never even tries to connect to the smtp server. Testing outbound mail in the settings screen for smtp works fine.

[sinteur]

(runningn 0.65.1 now)

[ggazzo]

we are facing some problems with notifications in general (fixed here #11024), but just for emails ... we will test again... :)

[mddvul22]

We are currently running version 0.65.1. I have users who have disabled offline notifications. (Looking in the mongo database, I see the following for their account:

"emailNotificationMode" : "nothing"

Yet, they are getting email notifications. But this doesn't happen for every user. If I disable email notifications for my own account, the setting works. So, it is only happening to some of our users.

[gabriellsh]

Tested 3.0.0-develop, seems fixed. In any case please reopen this issue.