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"Internal server error" when downloading "my data" from the user Profile #10994

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brtptrs opened this issue Jun 4, 2018 · 2 comments
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@brtptrs
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brtptrs commented Jun 4, 2018

Description:

Server Setup Information:

  • Version of Rocket.Chat Server: 0.64.1
  • Operating System: CentOS
  • Deployment Method(snap/docker/tar/etc): Repo
  • Number of Running Instances: 1
  • Node Version: v8.11.1
  • mongoDB Version:

Steps to Reproduce:

  1. Go to "My acount->settings
  2. Scroll down to "My Data"
  3. Select download

Expected behavior:

Pesonal data should be downloaded

Actual behavior:

System returns an internal server error.

Relevant logs:

[34mI20180604-12:44:25.455(2) Exception while invoking method 'requestDataDownload' Error: ENOENT: no such file or directory, mkdir '/tmp/userData/xxx' at Object.fs.mkdirSync (fs.js:885:18) at MethodInvocation.requestDataDownload (pathto/Rocket.Chat/programs/server/app/app.js:10356:10) at MethodInvocation.methodMap.(anonymous function) (packages/rocketchat_monitoring.js:2731:30) at MethodInvocation.methodsMap.(anonymous function) (pathto/Rocket.Chat/programs/server/packages/rocketchat_lib.js:2186:28) at maybeAuditArgumentChecks (pathto/Rocket.Chat/programs/server/packages/ddp-server.js:1877:12) at DDP._CurrentMethodInvocation.withValue (pathto/Rocket.Chat/programs/server/packages/ddp-server.js:902:126) at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1186:12) at DDPServer._CurrentWriteFence.withValue (pathto/Rocket.Chat/programs/server/packages/ddp-server.js:902:98) at Meteor.EnvironmentVariable.EVp.withValue (packages/meteor.js:1186:12) at Promise (pathto/Rocket.Chat/programs/server/packages/ddp-server.js:902:46) at new Promise (:null:null) at Session.method (pathto/Rocket.Chat/programs/server/packages/ddp-server.js:875:23) at pathto/Rocket.Chat/programs/server/packages/ddp-server.js:754:8

@brtptrs brtptrs changed the title "Internal error" when downloading "my data" from the user Profile "Internal server error" when downloading "my data" from the user Profile Jun 4, 2018
@kaiiiiiiiii
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kaiiiiiiiii commented Jun 4, 2018

Please upgrade to the latest version. This error has already been adressed in #10777 and was fixed in PR #10837 (part of Release 0.65.0)

@brtptrs
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brtptrs commented Jun 4, 2018

Thanks, and sorry for the noise, I missed that fix.

@brtptrs brtptrs closed this as completed Jun 4, 2018
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