diff --git a/.changeset/strange-countries-carry.md b/.changeset/strange-countries-carry.md
new file mode 100644
index 000000000000..519448591957
--- /dev/null
+++ b/.changeset/strange-countries-carry.md
@@ -0,0 +1,5 @@
+---
+'@rocket.chat/meteor': patch
+---
+
+fixed an issue that caused the conference call ringer to fail to accept calls if the user logged out and in again
diff --git a/apps/meteor/client/lib/VideoConfManager.ts b/apps/meteor/client/lib/VideoConfManager.ts
index a47d75179d92..99ec760fba91 100644
--- a/apps/meteor/client/lib/VideoConfManager.ts
+++ b/apps/meteor/client/lib/VideoConfManager.ts
@@ -472,6 +472,7 @@ export const VideoConfManager = new (class VideoConfManager extends Emitter<Vide
 				clearTimeout(call.acceptTimeout);
 			}
 		});
+		this.userId = undefined;
 		this.incomingDirectCalls.clear();
 		this.dismissedCalls.clear();
 		this.currentCallData = undefined;