Windows Desktop App won't open

[brinkmedia]

Just updated to the latest version, now app won't open or run. Tried to uninstall/reinstall, set to run on startup, still won't open or run, even when desktop icon is clicked.

Running on Windows 10 Pro Version 1803, 64-bit x64 processor

[tassoevan]

A user reported restarting the SO fixed the issue. Could you try it?

[brinkmedia]

I don't know what SO means, but restarting the computer was the first thing I tried, to no avail. I un/reinstalled and restarted again, which had no effect. I just tried restarting one more time. Nothing. What's the next step?

[kaiiiiiiiii]

A lot of my users reported that it started minimized to the tray after the update and it took them some time to figure out ... do you may run into the same problem?

[brinkmedia]

Nope, not minimized in the tray. Just will not open at all.

[brinkmedia]

Also- in the task manager there are 4 RocketChat entries under 'Background Processes' when I click on the desktop icon and attempt to open, but the program is not open or visible anywhere. I have clicked 'End Task' and attempted to reopen the app, but it still will not open or show up anywhere.

[tassoevan]

Would you mind to upload here the file C:\Users\<username>\AppData\Roaming\Rocket.Chat\window-state-main.json (I assure you that there is no sensitive information in this file)? My bet is that your last window state was marked as hidden and tray icon is disabled.

[brinkmedia]

I don't understand what you asked me to do. Is this a file on my computer that you want me to upload here? How do I find this file?

[brinkmedia]

Never mind I found it with some help, but this window won't let me upload, says file type not supported. Next?

[tassoevan]

Indeed. I can try open it in notepad, copy its contents and paste it as comment here.

[brinkmedia]

Ok- I opened in notepad heres what it contained:

{
  "width": 1109,
  "height": 860,
  "isMaximized": false,
  "isMinimized": false,
  "isHidden": true,
  "x": 762,
  "y": 123
}

[tassoevan]

Ok, the window was really hidden. Now try to delete the same file and see what happens.

[jmason90]

Thanks @brinkmedia and @tassoevan . Had same problem on rocketchat client minimized and hidden in system auxillary tray. Editing the json file above should resolve the issue. I found the minimized hidden window icon and opened it. Once I closed the client in an open state, that also resolved the issue.

[brinkmedia]

Success! Many thanks!

[brinkmedia]

So... this solution worked until I rebooted the computer, but the file came back and and the window won't display. Deleted again and re-booted and it opened again, but now this morning when I booted up the file is back and it won't open. How do I keep this from happening every time I restart the computer?

[jmason90]

Hi, For the Windows Rocketchat client, this file controls the window state C:\Users\Jim Mason\AppData\Roaming\Rocket.Chat\window-state-main.json {   "width": 992,   "height": 596,   "isMaximized": false,   "isMinimized": false,   "isHidden": false,   "x": 268,   "y": 104 } When I open rocketchat after I startup my pc, I do see the full display as expected.When I minimize rocketchat to see something else, it's not accessible from the task bar easily.I have to go find it in the taskbar extensions folder to open it. Other apps show a list of open windows when you hover over the taskbar icon ( assuming you've pinned it ). Not rocketchat client though - too bad. Jim On Wednesday, September 5, 2018, 12:30:20 PM EDT, brinkmedia <notifications@github.com> wrote: So... this solution worked until I rebooted the computer, but the file came back and and the window won't display. Deleted again and re-booted and it opened again, but now this morning when I booted up the file is back and it won't open. How do I keep this from happening every time I restart the computer? — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

[brinkmedia]

Forgive my ignorance, but I don't really understand the above response... Is there a fix for this issue, and why did it just start doing this recently? Is there somewhere else I need to look if the window won't open? There is no problem when minimizing, but if I close the window I can't re-open it, and when I shut down and re-boot it will not open without deleting the file mentioned above and restarting...

[jmason90]

The fix to how the handle a window minimized is a Rocketchat client software fix.I believe a release update created this problem since I didn't have it initially. Jim On Wednesday, September 5, 2018, 3:28:54 PM EDT, brinkmedia <notifications@github.com> wrote: Forgive my ignorance, but I don't really understand the above response... Is there a fix for this issue, and why did it just start doing this recently? Is there somewhere else I need to look if the window won't open? There is no problem when minimizing, but if I close the window I can't re-open it, and when I shut down and re-boot it will not open without deleting the file mentioned above and restarting... — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

[piotrkochan]

Same issue on Windows 10. Almost every day RocketChat window is not displaying and AppData/../RocketChat must be deleted.

[piotrkochan]

Maybe fix like in zeit/hyper project should be applied?
vercel/hyper#1682
Their code: https://github.com/zeit/hyper/pull/2459/files

[tassoevan]

Maybe fix like in zeit/hyper project should be applied?
zeit/hyper#1682
Their code: https://github.com/zeit/hyper/pull/2459/files

It is not the same issue, since there the window is visible but outside the screen bounds and here the window is actually hidden.

@piotrkochan Which app version are you running?

[piotrkochan]

I posted an issue #878. Problem occurs on 2.13.2 and probably on 2.13.0

[ZsZs73]

Today I've also updated several clients on Win 7 to 2.13.3 and the window does dot show up after the update.
After killing the RC processes from the task manager I've removed the C:\Users\<username>\AppData\Roaming\Rocket.Chat\window-state-main.json then the window showed up.
Closing the window and launching the client again: the window does not show up...

@tassoevan
After some testing I figured out the following.
There are two ways to exit the client:

• click the red X on the window then the window closes and meanwhile the isHidden parameter turns true in the json file. (Easy to detect via keeping the json file open in Notepad++)
• via menu RocketChat / Quit RocketChat then the ishidden in the json file stays intact. (According to the Notepad++ the file gets modified, but isHidden stays false)

I hope that the above helps to catch this annoying recurring bug.

edit: clarification and mentioning tassoevan

[tassoevan]

@ZsZs73 The expected behavior is to keep Rocket.Chat running when closing the window, persisting for futures executions that the user wanted to hide the window; a Rocket.Chat icon must be visible on system tray/notification area (see #854). The only way, for now, to close the client process is via Quit Rocket.Chat menu item. This issue is about the update procedure acting as the user manually closing the window.

However, for Windows users (specially those under Windows 7) the tray icon is not visible enough and for some Linux users there is no system tray at all. It seems that random network issues prevent the tray icon to be shown too.

[ZsZs73]

@tassoevan
Thanks for your quick explanation.
Indeed the processes are still running after closing the window.
To solve the "tray icon is not visible enough" I did the following on Win7:

• click "Show hidden icons" on the tray
• click "Customize..."
• look for Rocket.Chat and change "Only show notifications" behavior to "Show icon and notifications"

A white RocketChat icon showing up in the tray and stays there after closing the window and most importantly clicking the RC icon in the tray shows (unhides?) the window again.
HTH someone

@tassoevan: would it be possible to default to the above tray setting?

[tassoevan]

@ZsZs73 There are some hacks for Windows, AFAIK, but this can be an abuse over user's preferences on Windows.

[jhaven]

I was having this same issue, uninstalled and reinstalled the app a few times and was about to try troubleshooting the above files as suggested. However, during the last install, I chose to install for just my user profile instead of all users for my Windows machine. That seemed to make it work.

...until I restarted then back to the same issue.