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FAQ Plus [Version 2]

Chatbots are an easy way to provide answers to frequently asked questions by end-users. However, most chatbots fail to engage with end-users in meaningful way because there is no human in the loop when the chatbot fails.

FAQ Plus bot is a friendly Q&A bot that brings a human in the loop when it is unable to help. One can ask the bot a question and the bot responds with an answer if it is contained in the knowledge base. If not, the bot allows the end-user to submit a query which then gets posted in a pre-configured team of experts to provide support by acting upon the notifications from within their team itself.

Applicable scenarios: FAQ Plus [Version 2] works really well for light weight QnA and help desk scenarios. It also works well to provide quick support when launching new projects/initiatives in the organization.

Earlier release of FAQ Plus has following features:

• An Enduser interacting with FAQ Plus:

• Experts team using FAQ Plus:

Following are the features provided to the experts team as part of FAQ Plus [Version 2]:

• Experts team invoking the task module to add QnA pair:

• Experts team configuring the bot to respond with a hero card as an answer to a question:

• Experts team previewing the QnA pair before saving:

• Experts team updating the QnA pair:

• Some of the fields are markdown supported and are indicated with "(Markdown supported)" beside the field label.

• This is how the card will look like when the bot responds with the answer to the Experts team:

• This is how the card will look like when the bot responds with the answer to the End-user:

• Solution overview

  • Data stores
  • Cost estimate

• Deploying the app

  • Deployment guide
  • Troubleshooting