diff --git a/hololens/hololens1-clicker.md b/hololens/hololens1-clicker.md index 5e0b6dfb..16f41bf4 100644 --- a/hololens/hololens1-clicker.md +++ b/hololens/hololens1-clicker.md @@ -96,7 +96,9 @@ If restarting and re-pairing the clicker don’t fix the problem, the Windows De To recover the clicker: -1. Download and install the [Windows Device Recovery Tool](https://go.microsoft.com/fwlink/p/?LinkId=522381) on your computer. +1. Download the [Windows Device Recovery Tool (WDRT) Installer](https://go.microsoft.com/fwlink/p/?LinkId=522381) on your computer. +1. When the download finishes, open **File explorer** > **Downloads**. Right-click the zipped folder you downloaded, and select **Extract all** > **Extract** to unzip it. +1. Open the extracted folder and double click `WindowsDeviceRecoveryToolInstaller.exe` to install the Windows Device Recovery Tool. 1. Connect the clicker to your computer by using the Micro USB cable that came with your HoloLens. 1. Run the Windows Device Recovery Tool and follow the instructions. diff --git a/hololens/hololens1-recovery.md b/hololens/hololens1-recovery.md index 24b7ab77..aa6ce492 100644 --- a/hololens/hololens1-recovery.md +++ b/hololens/hololens1-recovery.md @@ -31,7 +31,7 @@ If you're looking to recover a HoloLens 2, see [Recovering a HoloLens 2](hololen The safest way to restart the HoloLens is by using Cortana, which is generally the first thing to try when you experience an issue with HoloLens. > [!NOTE] -> Cortana is not available on all devices. +> Cortana isn't available on all devices. > - Cortana is available on all HoloLens (1st Gen) devices. > - Cortana is available on HoloLens 2 devices on builds prior to the Windows Holograpic, Version 2004 update. @@ -60,10 +60,10 @@ If the previous procedure didn't work, try to restart the device by using [Windo ### Do an unsafe forced restart -If the previous methods didn't restart your HoloLens, force a restart. This method is equivalent to removing and reinstalling the battery. It's dangerous because it might leave your device in a corrupted state. If that happens, you'll have to flash your HoloLens. +If the previous methods didn't restart your HoloLens, force a restart. This method is equivalent to removing and reinstalling the battery. It's dangerous because it might leave your device in a corrupted state. If that happens, you'll need to flash your HoloLens. > [!WARNING] -> This is a potentially harmful method and should only be used if the previously cited methods didn't work. +> Forced restart is a potentially harmful method and should only be used if the previously cited methods didn't work. 1. Press and hold the **power** button for at least 10 seconds. - It's okay to hold the button for longer than 10 seconds. @@ -82,12 +82,14 @@ In some cases, you might want to go back to a previous version of the HoloLens s To go back to a previous version of HoloLens 1, follow these steps: 1. Make sure that you don't have any phones or Windows devices plugged in to your PC. -1. On your PC, download the [Windows Device Recovery Tool (WDRT)](https://go.microsoft.com/fwlink/p/?LinkId=522381). +1. Download the [Windows Device Recovery Tool (WDRT) Installer](https://go.microsoft.com/fwlink/p/?LinkId=522381) on your computer. +1. When the download finishes, open **File explorer** > **Downloads**. Right-click the zipped folder you downloaded, and select **Extract all** > **Extract** to unzip it. +1. Open the extracted folder and run `WindowsDeviceRecoveryToolInstaller.exe` to install the Windows Device Recovery Tool. 1. Download the [HoloLens Anniversary Update recovery package](https://aka.ms/hololensrecovery). -1. When the downloads finish, open **File explorer** > **Downloads**. Right-click the zipped folder you just downloaded, and select **Extract all** > **Extract** to unzip it. +1. When the download finishes, open **File explorer** > **Downloads**. Right-click the zipped folder you downloaded, and select **Extract all** > **Extract** to unzip it. 1. Connect your HoloLens to your PC using the micro-USB cable that it came with. (Even if you've been using other cables to connect your HoloLens, this one works best.) 1. The WDRT will automatically detect your HoloLens. Select the **Microsoft HoloLens** tile. -1. On the next screen, select **Manual package selection** and choose the installation file contained in the folder you unzipped in step 4. (Look for a file with the .ffu extension.) +1. On the next screen, select **Manual package selection** and choose the installation file contained in the folder you unzipped in step 6. (Look for a file with the `.ffu` extension.) 1. Select **Install software**, and follow the instructions. > [!NOTE] @@ -122,7 +124,9 @@ To use the tool, you need a computer running Windows 10 or later with at least 4 ### Recover your HoloLens -1. Download and install the [Windows Device Recovery Tool](https://go.microsoft.com/fwlink/p/?LinkId=522381) on your computer. +1. Download the [Windows Device Recovery Tool (WDRT) Installer](https://go.microsoft.com/fwlink/p/?LinkId=522381) on your computer. +1. When the download finishes, open **File explorer** > **Downloads**. Right-click the zipped folder you downloaded, and select **Extract all** > **Extract** to unzip it. +1. Open the extracted folder and run `WindowsDeviceRecoveryToolInstaller.exe` to install the Windows Device Recovery Tool. 1. Connect the HoloLens (1st gen) to your computer by using the Micro USB cable that came with your HoloLens. 1. Open the Windows Device Recovery Tool and follow the instructions.