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Trezor T doesn't work #2449

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punkr0ck opened this issue Sep 13, 2019 · 6 comments
Closed

Trezor T doesn't work #2449

punkr0ck opened this issue Sep 13, 2019 · 6 comments
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@punkr0ck
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I tried different things. Restarted Lisk Hub with Trezor connected and without Trezor connected and connected it after Hub started and I clicked "Sign in with a hardware wallet". Everytime nothing happens and I only see this:

grafik

Windows 10, latest Hub, latest Trezor T firmware.

@hitobb
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hitobb commented Sep 23, 2019

I think it may be the problem about Trezor T firmware.

I confirmed that Trezor works fine with this combination.

  • Lisk Hub: 1.21.0-rc.1
  • Trezor T firmware: v2.1.5
  • OS:Windows 10 home 64bit

When you sign in to the Trezor beta wallet site, you can install the latest firmware: v2.1.5.

[github]
https://github.com/trezor/trezor-wallet

[beta wallet site]
https://beta-wallet.trezor.io/next/

Please check this.
Thanks.

@sridharmeganathan
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I retested this and it is not working in my laptop but it is working in Yashar laptop. We need to identify what could be the reason to close this issue.

@sridharmeganathan sridharmeganathan removed this from the Next Sprint milestone Feb 7, 2020
@sridharmeganathan sridharmeganathan self-assigned this Mar 11, 2020
@hitobb
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hitobb commented Mar 16, 2020

I came up with one idea to solve this problem.
Are the following software installed on the laptop where Trezor operation cannot be confirmed?

https://wiki.trezor.io/Trezor_Bridge

https://wallet.trezor.io/#/bridge

After summer 2019
Trezor will not work properly if Trezor_Bridge is not installed.
Please check your installed softwares.

I wish this was the cause for why it was failing.
Thanks.

@reyraa
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reyraa commented Apr 29, 2020

I can't reproduce this. Not on Windows nor on Catalina. seems like this works fine with latest changes. I assume it's fixed since then. @punkr0ck Can you please confirm?

@punkr0ck
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I can confirm that I hadn't this issue again.

But please fix this.
No one who updated to latest Trezor firmware can access their LSK anymore.
Thanks!

@reyraa
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reyraa commented May 4, 2020

@punkr0ck Thank you. I'll fix that one too.

@reyraa reyraa closed this as completed May 4, 2020
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