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chore: temporarily remove helpscout support while we don't have bandw…
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…idth for it (#141)
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filfreire committed May 2, 2023
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2 changes: 1 addition & 1 deletion docs/_layouts/default.html
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{% include main-nav.html %}
{{ content }}
{% include footer.html %}
{% include beacon.html %}
<!--{% include beacon.html %}-->
</body>
</html>
4 changes: 1 addition & 3 deletions docs/insomnia/change-password.md
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---

## Change your Password

You can change your password through your [account management page](https://app.insomnia.rest/app/account/).

Click on **Change Password** on the bottom of the page.
Expand All @@ -15,6 +16,3 @@ On the next page, enter your old password, the new password you wish to use, and
![change password page](/assets/images/change-password-page.png)

Click **Update Password**. Your new password should be set now

## Help I have problems!
If you encounter errors with changing your password, please email support@insomnia.rest
3 changes: 1 addition & 2 deletions docs/insomnia/data-encryption.md
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Expand Up @@ -12,12 +12,11 @@ As detailed above, the user’s password is used to derive a secret key, which i
Now you may be asking why all these keys are necessary. Why not just encrypt and decrypt data using the user’s password directly? There are few key scenarios that make having this many keys necessary.

### Forgot Passwords

Due to the usage of [SRP](https://en.wikipedia.org/wiki/Secure_Remote_Password_protocol) to handle logging into the Insomnia App, the Insomnia Cloud never stores a user's passphrase in any form. In addition, the derivation of encryption keys based on the user's password means that all user data is encrypted in a manner that requires the user's password to decrypt.

When Insomnia Passwords are forgotten, this means that synced Insomnia Request data cannot be decrypted. Please create passwords with care.

If you lose your password, you may email **support@insomnia.rest** for options to recreate your account. Account recreation will result in permanent Insomnia Data loss on Insomnia Cloud Servers.

### Changing Passwords

The ability for a user to change passwords is one reason that data is not directly encrypted using a password. If the user has large amounts of encrypted data, changing the password would mean decrypting and re-encrypting all data with the new password. This would quickly become too slow with even medium sized amounts of data.
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3 changes: 1 addition & 2 deletions docs/insomnia/forgot-password.md
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Expand Up @@ -6,8 +6,7 @@ category-url: forgot-password
---

### Forgot Passwords

Due to the usage of [SRP](https://en.wikipedia.org/wiki/Secure_Remote_Password_protocol) to handle logging into the Insomnia App, the Insomnia Cloud never stores a user's passphrase in any form. In addition, the derivation of encryption keys based on the user's password means that all user data is encrypted in a manner that requires the user's password to decrypt.

When Insomnia Passwords are forgotten, this means that synced Insomnia Request data cannot be decrypted. Please create passwords with care.

If you lose your password, you may email **support@insomnia.rest** for options to recreate your account. Account recreation will result in permanent Insomnia Data loss on Insomnia Cloud Servers.
4 changes: 1 addition & 3 deletions docs/insomnia/migrate-from-designer.md
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---

{:.alert .alert-primary}
**Note**: The migrate instructions on this page only apply to Insomnia versions 2021.7.2
**Note**: The migrate instructions on this page only apply to Insomnia versions 2021.7.2
and older. If you're on a newer version than 2021.7.2, you won't have the migrate option within the app. However, you can still migrate your data. See [Migration Alternatives](#migration-alternatives).

With the release of 2021.1.0, Insomnia Designer and Insomnia Core were merged into a single application, Insomnia. Insomnia Designer has been deprecated, and will no longer receive updates. To allow for a smooth transition for Designer users to Insomnia v2021.1, we've created an automated migration workflow.
Expand Down Expand Up @@ -65,8 +65,6 @@ If you moved your workspace from Core to Designer several months ago, and are no

In the unlikely scenario that you can't see your requests or workspace in Insomnia after migration, [restore your data from your backup](#restore-from-backup). Alternatively, because the migration is primarily additive and will not remove anything from the existing database (it will overwrite if the same id is found), some entries may become orphaned. Find orphaned entries by opening the `insomnia.{model}.db` files.

If you have orphaned entries, or are not seeing data you expect to see when you launch Insomnia, send an email to [Support](mailto:support@insomnia.rest) outlining your steps, including your application logs, and the team will assist where possible.

## Migration Alternatives

You can still migrate your data in the following situations:
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5 changes: 0 additions & 5 deletions docs/insomnia/password-recovery.md
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Expand Up @@ -17,8 +17,3 @@ For your security, your Insomnia password is:
* the only way to decrypt your data

This ensures that your data is safe from intruders, but it also means that no one can reset your password. Read more about how your data is protected in the Security Overview.


## Still Stuck?

In the case that you are not logged into the app, have tried all the passwords you can think of, and still cannot login, contact [support@insomnia.rest](mailto:support@insomnia.rest) with the email you used to sign up and we will walk you through the process of deleting your old account and transferring any data (eg. billing details) necessary.

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