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accountTicketingUI.c
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#define _CRT_SECURE_NO_WARNINGS
//SYSTEM LIBRARIES
#include<stdio.h>
#include<string.h>
//USER LIBRARIES
#include "account.h"
#include"commonHelpers.h"
#include"accountTicketingUI.h"
//FUNCTIONS DEFINITIONS
//Displays a formatted table header with three (3) column
void displayAccountSummaryHeader()
{
printf("Acct# Acct.Type Birth\n");
printf("----- --------- -----\n");
}
//Displays a formatted table header with seven (7) column
void displayAccountDetailHeader()
{
printf("Acct# Acct.Type Birth Income Country Disp.Name Login Password\n");
printf("----- --------- ----- ----------- ---------- --------------- ---------- --------\n");
}
//Displays a formatted record that aligns to the respective header as defined in function "displayAccountSummaryHeader" described earlier
void displayAccountSummaryRecord(const struct Account* accountData)
{
printf("%05d %-9s %5d", accountData->accountNumber, accountData->accountType == 'A' ? "AGENT" : "CUSTOMER", accountData->demo.birthYear);
putchar('\n');
}
//Displays a formatted record that aligns to the respective header as defined in function "displayAccountDetailHeader" described earlier
void displayAccountDetailRecord(struct Account* accountData)
{
int i;
int count = 0;
count = strlen(accountData->login.password);
printf("%05d %-9s %5d $%10.2lf %-10s %-15s %-10s ", accountData->accountNumber, accountData->accountType == 'A' ? "AGENT" : "CUSTOMER", accountData->demo.birthYear, accountData->demo.houseIncome, accountData->demo.country, accountData->login.customerName, accountData->login.userLogin);
for (i = 0; i < count; i++)
{
if ((i + 1) % 2 == 0)
{
printf("*");
}
else
{
printf("%c", accountData->login.password[i]);
}
}
putchar('\n');
}
//Display's the customer's main menu options until the user wishes to logout
void menuCustomer(struct Ticket* ticketData, struct Account* accountInfo, int maxElements)
{
int customerOption = 0;
int min = 0, max = 4;
int repeatLoop = 1;
int count = 0;
do
{
printf("CUSTOMER: %s (%d)\n", accountInfo->login.customerName, accountInfo->accountNumber);
printf("==============================================\n");
printf("Customer Main Menu\n");
printf("==============================================\n");
printf("1) View your account detail\n");
printf("2) Create a new ticket\n");
printf("3) Modify an active ticket\n");
printf("4) List my tickets\n");
printf("----------------------------------------------\n");
printf("0) Logout\n\n");
printf("Selection: ");
customerOption = getIntFromRange(min, max);
putchar('\n');
switch (customerOption)
{
case 1:
displayAccountDetailHeader();
displayAccountDetailRecord(accountInfo);
putchar('\n');
pauseExecution();
break;
case 2:
createNewTicket(ticketData, accountInfo, maxElements);
break;
case 3:
modifyCustomerTicket(ticketData, accountInfo, maxElements);
break;
case 4:
displayCustomerTicketMessage(ticketData, accountInfo, maxElements);
break;
case 0:
count = saveCurrentTickets(ticketData, maxElements);
printf("Saving session modifications...\n");
printf(" %d tickets saved.\n", count);
printf("### LOGGED OUT ###\n\n");
repeatLoop = 0;
break;
}
} while (repeatLoop);
}
//Displays Ticket's Header
void displayTicketHeader(void)
{
printf("------ ----- --------------- ------ ------------------------------ --------\n");
printf("Ticket Acct# Display Name Status Subject Messages\n");
printf("------ ----- --------------- ------ ------------------------------ --------\n");
}
//Display's New Tickets
void displayNewTicketMessage(const struct AccountTicketingData* newTicket)
{
int i = 0, j = 0;
int keepRepeating = 1, keepLoop = 1, ticketNo;
int count = 0;
do
{
keepLoop = 1;
displayTicketHeader();
for (i = 0; i < newTicket->TICKET_MAX_SIZE; i++)
{
if (newTicket->tickets[i].countMessage == NEW_MESSAGE_COUNT && newTicket->tickets[i].uniqueNum != 0)
{
printf("%06d %5d %-15s %-6s %-30s %5d\n", newTicket->tickets[i].uniqueNum, newTicket->tickets[i].customer_account_number, newTicket->tickets[i].messageInfo->displayName, newTicket->tickets[i].ticketStatus == 1 ? "ACTIVE" : "CLOSED", newTicket->tickets[i].subjectLine, newTicket->tickets[i].countMessage);
}
}
printf("------ ----- --------------- ------ ------------------------------ --------");
printf("\n\n");
printf("Enter the ticket number to view the messages or\n");
printf("0 to return to previous menu: ");
do
{
ticketNo = getInteger();
if (ticketNo < 0)
{
printf("ERROR: Value must be positive or zero: ");
}
else if (ticketNo == 0)
{
putchar('\n');
keepRepeating = 0;
keepLoop = 0;
}
else
{
putchar('\n');
keepLoop = 0;
}
} while (keepLoop);
keepLoop = 1;
if (ticketNo != 0)
{
count = 0;
for (i = 0; i < newTicket->TICKET_MAX_SIZE && keepLoop; i++)
{
if (newTicket->tickets[i].uniqueNum == ticketNo && newTicket->tickets[i].uniqueNum != 0)
{
printf("================================================================================\n");
printf("%06d (%s) Re: %s\n", newTicket->tickets[i].uniqueNum, newTicket->tickets[i].ticketStatus == 1 ? "ACTIVE" : "CLOSED", newTicket->tickets[i].subjectLine);
printf("================================================================================\n");
for (j = 0; j < newTicket->tickets[i].countMessage; j++)
{
printf("%s (%s):\n", newTicket->tickets[i].messageInfo[j].account_type_author == 'A' ? "AGENT" : "CUSTOMER", newTicket->tickets[i].messageInfo[j].displayName);
printf(" %s\n\n", newTicket->tickets[i].messageInfo[j].messageDetail);
count++;
if (count % 5 == 0)
{
pauseExecution();
}
}
if (count % 5 != 0)
{
pauseExecution();
}
keepLoop = 0;
}
}
}
if (ticketNo != 0)
{
if (keepLoop)
{
printf("ERROR: Invalid ticket number.\n\n");
pauseExecution();
}
}
} while (keepRepeating);
}
//Display's Active Tickets
void displayActiveTicketMessage(const struct AccountTicketingData* newTicket)
{
int i = 0, j = 0;
int keepRepeating = 1, keepLoop = 1, ticketNo;
int count = 0;
do
{
keepLoop = 1;
displayTicketHeader();
for (i = 0; i < newTicket->TICKET_MAX_SIZE; i++)
{
if (newTicket->tickets[i].ticketStatus == ACTIVE_TICKET_INDICATOR && newTicket->tickets[i].uniqueNum != 0)
{
printf("%06d %5d %-15s %-6s %-30s %5d\n", newTicket->tickets[i].uniqueNum, newTicket->tickets[i].customer_account_number, newTicket->tickets[i].messageInfo->displayName, newTicket->tickets[i].ticketStatus == 1 ? "ACTIVE" : "CLOSED", newTicket->tickets[i].subjectLine, newTicket->tickets[i].countMessage);
}
}
printf("------ ----- --------------- ------ ------------------------------ --------");
printf("\n\n");
printf("Enter the ticket number to view the messages or\n");
printf("0 to return to previous menu: ");
do
{
ticketNo = getInteger();
if (ticketNo < 0)
{
printf("ERROR: Value must be positive or zero: ");
}
else if (ticketNo == 0)
{
putchar('\n');
keepRepeating = 0;
keepLoop = 0;
}
else
{
putchar('\n');
keepLoop = 0;
}
} while (keepLoop);
keepLoop = 1;
if (ticketNo != 0)
{
count = 0;
for (i = 0; i < newTicket->TICKET_MAX_SIZE && keepLoop; i++)
{
if (newTicket->tickets[i].uniqueNum == ticketNo && newTicket->tickets[i].uniqueNum != 0)
{
printf("================================================================================\n");
printf("%06d (%s) Re: %s\n", newTicket->tickets[i].uniqueNum, newTicket->tickets[i].ticketStatus == 1 ? "ACTIVE" : "CLOSED", newTicket->tickets[i].subjectLine);
printf("================================================================================\n");
for (j = 0; j < newTicket->tickets[i].countMessage; j++)
{
printf("%s (%s):\n", newTicket->tickets[i].messageInfo[j].account_type_author == 'A' ? "AGENT" : "CUSTOMER", newTicket->tickets[i].messageInfo[j].displayName);
printf(" %s\n\n", newTicket->tickets[i].messageInfo[j].messageDetail);
count++;
if (count % 5 == 0)
{
pauseExecution();
}
}
if (count % 5 != 0)
{
pauseExecution();
}
keepLoop = 0;
}
}
}
if (ticketNo != 0)
{
if (keepLoop)
{
printf("ERROR: Invalid ticket number.\n\n");
pauseExecution();
}
}
} while (keepRepeating);
}
//Displays Customer Ticket's Header
void displayCustomerTicketHeader(void)
{
printf("------ ------ ------------------------------ --------\n");
printf("Ticket Status Subject Messages\n");
printf("------ ------ ------------------------------ --------\n");
}
//Display's Customer Tickets
void displayCustomerTicketMessage(const struct Ticket* displayTicket, const struct Account* accountInfo, int maxElements)
{
int i = 0, j = 0;
int keepRepeating = 1, keepLoop = 1, ticketNo, indexNo = 0;
int count = 0;
do
{
keepLoop = 1;
displayCustomerTicketHeader();
for (i = 0; i < maxElements; i++)
{
if (displayTicket[i].customer_account_number == accountInfo->accountNumber && displayTicket[i].uniqueNum != 0)
{
printf("%06d %-6s %-30s %5d\n", displayTicket[i].uniqueNum, displayTicket[i].ticketStatus == 1 ? "ACTIVE" : "CLOSED", displayTicket[i].subjectLine, displayTicket[i].countMessage);
}
}
printf("------ ------ ------------------------------ --------");
printf("\n\n");
printf("Enter the ticket number to view the messages or\n");
printf("0 to return to previous menu: ");
do
{
ticketNo = getInteger();
if (ticketNo < 0)
{
printf("ERROR: Value must be positive or zero: ");
}
else if (ticketNo == 0)
{
putchar('\n');
keepRepeating = 0;
keepLoop = 0;
}
else
{
putchar('\n');
keepLoop = 0;
}
} while (keepLoop);
keepLoop = 1;
if (ticketNo != 0)
{
indexNo = findTicketIndexByTickNum(ticketNo, displayTicket, maxElements, DONOT_PROMPT);
if (displayTicket[indexNo].customer_account_number != accountInfo->accountNumber && indexNo != -1)
{
printf("ERROR: Invalid ticket number - you may only access your own tickets.\n\n");
pauseExecution();
keepLoop = 0;
}
if (displayTicket[indexNo].customer_account_number == accountInfo->accountNumber && indexNo != -1)
{
count = 0;
for (i = 0; i < maxElements && keepLoop; i++)
{
if (displayTicket[i].uniqueNum == ticketNo && displayTicket[i].uniqueNum != 0)
{
printf("================================================================================\n");
printf("%06d (%s) Re: %s\n", displayTicket[i].uniqueNum, displayTicket[i].ticketStatus == 1 ? "ACTIVE" : "CLOSED", displayTicket[i].subjectLine);
printf("================================================================================\n");
for (j = 0; j < displayTicket[i].countMessage; j++)
{
printf("%s (%s):\n", displayTicket[i].messageInfo[j].account_type_author == 'A' ? "AGENT" : "CUSTOMER", displayTicket[i].messageInfo[j].displayName);
printf(" %s\n\n", displayTicket[i].messageInfo[j].messageDetail);
count++;
if (count % 5 == 0)
{
pauseExecution();
}
}
if (count % 5 != 0)
{
pauseExecution();
}
keepLoop = 0;
}
}
}
if (keepLoop)
{
printf("ERROR: Invalid ticket number.\n\n");
pauseExecution();
}
}
} while (keepRepeating);
}
// Pause execution until user enters the enter key
void pauseExecution(void)
{
printf("<< ENTER key to Continue... >>");
clearStandardInputBuffer();
putchar('\n');
}
//This function's purpose is to search the array received in argument 2 for a match on a desired account number.
int findAccountIndexByAcctNum(int accountNum, const struct Account accountData[], int maxElements, int prompt_account_num)
{
int i, indexFound;
if (prompt_account_num)
{
printf("Enter the account#: ");
accountNum = getPositiveInteger();
putchar('\n');
}
for (i = 0, indexFound = -1; indexFound < 0 && i < maxElements; i++)
{
if (accountNum == accountData[i].accountNumber)
{
indexFound = i;
}
}
return indexFound;
}
//entry point to the application logic.
void applicationStartup(struct AccountTicketingData* accountTicket)
{
int index;
do
{
index = menuLogin(accountTicket->accounts, accountTicket->ACCOUNT_MAX_SIZE);
if (index != -1)
{
if (accountTicket->accounts[index].accountType == 'C')
{
menuCustomer(accountTicket->tickets, &accountTicket->accounts[index], accountTicket->TICKET_MAX_SIZE);
}
else if (accountTicket->accounts[index].accountType == 'A')
{
menuAgent(accountTicket, &accountTicket->accounts[index]);
}
}
else
{
printf("==============================================\n");
printf("Account Ticketing System - Terminated\n");
printf("==============================================\n");
}
} while (index != -1);
}
//Displays a login menu:
int menuLogin(const struct Account accountData[], int maxElements)
{
int option, min = 0, max = 1;
int indexNo = 0;
int keepRepeating = 1;
char character = 0;
do
{
printf("==============================================\n");
printf("Account Ticketing System - Login\n");
printf("==============================================\n");
printf("1) Login to the system\n");
printf("0) Exit application\n");
printf("----------------------------------------------\n\n");
printf("Selection: ");
option = getIntFromRange(min, max);
putchar('\n');
switch (option)
{
case 0:
printf("Are you sure you want to exit? ([Y]es|[N]o): ");
character = getCharOption("yYnN");
if (character == 'y' || character == 'Y')
{
indexNo = -1;
keepRepeating = 0;
}
else
{
keepRepeating = 1;
}
putchar('\n');
break;
case 1:
indexNo = validatePasswordAndUserLogin(accountData, maxElements);
if (indexNo > 0)
{
keepRepeating = 0;
}
break;
}
} while (keepRepeating);
return indexNo;
}
//Display's the agent's main menu options until the user wishes to logout
void menuAgent(struct AccountTicketingData* accountTicket, struct Account* accountInfo)
{
int option, min = 0, max = 12;
int i;
int accountNo = 0, maxAccount = 0;
int repeatLoop = 1;
int indexNo;
int countTickets1 = 0, count_removed_messages = 0, count_closed_messages = 0, count_removed_account = 0, total_removed_messages = 0;
int total_removed_tickets = 0, total_closed_tickets = 0, countTickets2 = 0, totalTickets = 0, totalAccounts = 0;
char yesNo = 0, character = 0;
do
{
printf("AGENT: %s (%d)\n", accountInfo->login.customerName, accountInfo->accountNumber);
printf("==============================================\n");
printf("Account Ticketing System - Agent Menu\n");
printf("==============================================\n");
printf(" 1) Add a new account\n");
printf(" 2) Modify an existing account\n");
printf(" 3) Remove an account\n");
printf(" 4) List accounts: summary view\n");
printf(" 5) List accounts: detailed view\n");
printf("----------------------------------------------\n");
printf(" 6) List new tickets\n");
printf(" 7) List active tickets\n");
printf(" 8) List closed tickets\n");
printf(" 9) Manage a ticket\n");
printf("10) Archive closed tickets\n");
printf("----------------------------------------------\n");
printf("11) View archived account statistics\n");
printf("12) View archived tickets statistics\n");
printf("----------------------------------------------\n");
printf("0) Logout\n\n");
printf("Selection: ");
option = getIntFromRange(min, max);
switch (option)
{
case 1:
putchar('\n');
indexNo = findAccountIndexByAcctNum(0, accountTicket->accounts, accountTicket->ACCOUNT_MAX_SIZE, DONOT_PROMPT);
if (indexNo < 0)
{
printf("ERROR: Account listing is FULL, call ITS Support!\n\n");
pauseExecution();
}
else
{
for (i = 0; i < accountTicket->ACCOUNT_MAX_SIZE; i++)
{
if (accountTicket->accounts[i].accountNumber > maxAccount)
{
maxAccount = accountTicket->accounts[i].accountNumber;
}
}
accountTicket->accounts[indexNo].accountNumber = maxAccount + 1;
getAccount(&accountTicket->accounts[indexNo]);
getUserLogin(&accountTicket->accounts[indexNo]);
getDemographic(&accountTicket->accounts[indexNo]);
printf("*** New account added! ***\n\n");
pauseExecution();
}
break;
case 2:
putchar('\n');
do
{
indexNo = findAccountIndexByAcctNum(accountNo, accountTicket->accounts, accountTicket->ACCOUNT_MAX_SIZE, PROMPT);
} while (indexNo == -1);
updateAccount(&accountTicket->accounts[indexNo]);
break;
case 3:
putchar('\n');
printf("Enter the account#: ");
accountNo = getPositiveInteger();
if (accountNo == accountInfo->accountNumber)
{
putchar('\n');
printf("ERROR: You can't remove your own account!\n\n");
clearStandardInputBuffer();
pauseExecution();
}
else
{
indexNo = findAccountIndexByAcctNum(accountNo, accountTicket->accounts, accountTicket->ACCOUNT_MAX_SIZE, DONOT_PROMPT);
displayAccountDetailHeader();
displayAccountDetailRecord(&accountTicket->accounts[indexNo]);
putchar('\n');
printf("Are you sure you want to remove this record? ([Y]es|[N]o): ");
character = getCharOption("YN");
putchar('\n');
countTickets1 = 0;
count_removed_messages = 0;
if (character == 'Y')
{
countTickets1 = removeTickets(accountTicket, &accountTicket->accounts[indexNo], &count_removed_messages);
total_removed_tickets = total_removed_tickets + countTickets1;
total_removed_messages = total_removed_messages + count_removed_messages;
archiveRemovedAccount(&accountTicket->accounts[indexNo]);
accountTicket->accounts[indexNo].accountNumber = 0;
count_removed_account++;
printf("*** Account Removed! ***\n\n");
pauseExecution();
}
else
{
printf("*** No changes made! ***\n\n");
pauseExecution();
}
}
break;
case 4:
putchar('\n');
displayAllAccountSummaryRecords(accountTicket->accounts, accountTicket->ACCOUNT_MAX_SIZE);
pauseExecution();
break;
case 5:
putchar('\n');
displayAllAccountDetailRecords(accountTicket->accounts, accountTicket->ACCOUNT_MAX_SIZE);
pauseExecution();
break;
case 6:
putchar('\n');
displayNewTicketMessage(accountTicket);
break;
case 7:
putchar('\n');
displayActiveTicketMessage(accountTicket);
break;
case 8:
putchar('\n');
displayAgentTicketMessage(accountTicket);
break;
case 9:
putchar('\n');
modifyAgentTicket(accountTicket, accountInfo);
break;
case 10:
putchar('\n');
printf("Are you sure? This action cannot be reversed. ([Y]es|[N]o): ");
yesNo = getCharOption("YN");
printf("\n");
if (yesNo == 'Y')
{
countTickets2 = 0;
for (i = 0; i < accountTicket->TICKET_MAX_SIZE; i++)
{
if (accountTicket->tickets[i].ticketStatus == CLOSED_TICKET_INDICATOR && accountTicket->tickets[i].uniqueNum != 0)
{
countTickets2++;
archiveClosedTickets(&accountTicket->tickets[i]);
total_closed_tickets = total_closed_tickets + countTickets2;
count_closed_messages = count_closed_messages + accountTicket->tickets[i].countMessage;
accountTicket->tickets[i].uniqueNum = 0;
accountTicket->tickets[i].customer_account_number = 0;
}
}
printf("*** %d tickets archived ***\n\n", countTickets2);
pauseExecution();
}
break;
case 11:
putchar('\n');
printf("There are %d account(s) currently archived.\n\n", count_removed_account);
pauseExecution();
break;
case 12:
putchar('\n');
printf("There are %d ticket(s) and a total of %d message(s) archived.\n\n", total_removed_tickets + countTickets2, count_closed_messages + total_removed_messages);
pauseExecution();
break;
case 0:
putchar('\n');
printf("Saving session modifications...\n");
totalAccounts = saveCurrentAccounts(accountTicket->accounts, accountTicket->ACCOUNT_MAX_SIZE);
printf(" %d account saved.\n", totalAccounts);
totalTickets = saveCurrentTickets(accountTicket->tickets, accountTicket->TICKET_MAX_SIZE);
printf(" %d tickets saved.\n", totalTickets);
printf("### LOGGED OUT ###\n\n");
repeatLoop = 0;
break;
}
} while (repeatLoop);
}
//This function displays a summary view of all the valid account records (where the account number is greater than zero (0)
void displayAllAccountSummaryRecords(struct Account accountData[], int maxElements)
{
int i;
displayAccountSummaryHeader();
for (i = 0; i < maxElements; i++)
{
if (accountData[i].accountNumber != 0)
{
displayAccountSummaryRecord(&accountData[i]);
}
}
putchar('\n');
}
//This function displays a detailed view of all the valid account records(where the account number is greater than zero(0)
void displayAllAccountDetailRecords(struct Account accountData[], int maxElements)
{
int i;
displayAccountDetailHeader();
for (i = 0; i < maxElements; i++)
{
if (accountData[i].accountNumber != 0)