[Feature Request]: Better error handling needed for unplayable content

[efb4f5ff-1298-471a-8973-3d47447115dc]

Guidelines

• I have searched the issue tracker for open and closed issues that are similar to the feature request I want to file, without success.
• I have searched the documentation for information that matches the description of the feature request I want to file, without success.
• This issue contains only one feature request.

Problem Description

We need to come up with a better way to inform the user that content is unplayable, instead of the current approach of displaying a completely broken page.

firefox_PoQr3wunCV.mp4

Proposed Solution

Something like YouTube's approach where we display everything that can be displayed and then replace the player with a message. This would apply to:

• private videos
• member only content
• age-restricted videos
• youtube movies that don't have a trailer
• geo-restricted videos

Alternatives Considered

None.

Issue Labels

visual improvement

Additional Information

No response

[ChunkyProgrammer]

Example video: https://www.youtube.com/watch?v=eJ-AaE9GnzQ

[aleksejrs]

It would be possible to add the videos to playlists and then watch them when they become available, when a proxy is enabled, or with a different means.

[pkrasicki]

The case you described only includes situations when we know the video can't be played (because it's not supported). It doesn't include unexpected errors. I think both those cases should have a nice error page. The only difference would be that if we know the video isn't gonna work, we should display the error page immediately without making the user wait for the request to fail.

Edit:
I guess if we get an unexpected error, some data might be missing, so that's another difference.