NetSuite - Infinite loading shows when trying to connect

[lanitochka17]

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Version Number: 9.0.5-4
Reproducible in staging?: Y
Reproducible in production?: N
If this was caught during regression testing, add the test name, ID and link from TestRail: N/A
Issue reported by: Applause - Internal Team

Issue found when executing PR #44661

Action Performed:

1. Access staging.new.expensify.com
2. Sign into a valid account (Beta enabled)
3. Create a WS > Enable Accounting > Connect to Netsuite with valid credentials

Expected Result:

User expects the connection to sync successfully

Actual Result:

The user experiences infinite loading

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Native
• Android: mWeb Chrome
• iOS: Native
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

Bug6536299_1720469971750.Infinite_loadins_on_Netsuite.mp4

View all open jobs on GitHub

[melvin-bot]

Triggered auto assignment to @bondydaa (DeployBlockerCash), see https://stackoverflowteams.com/c/expensify/questions/9980/ for more details.

[github-actions]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open `StagingDeployCash` deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[lanitochka17]

@bondydaa FYI I haven't added the External label as I wasn't 100% sure about this issue. Please take a look and add the label if you agree it's a bug and can be handled by external contributors

[lanitochka17]

We think that this bug might be related to #wave-collect - Release 1

[mountiny]

cc @yuwenmemon @mananjadhav

This is still behind beta so we can demote

[mananjadhav]

Yes and this is a backend issue. cc - @yuwenmemon This is what we posted on the thread that IS job is not running on connection but works fine on sync now.

[yuwenmemon]

Yeah, this is my main priority today.

[yuwenmemon]

Everything here is on prod, closing!