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Audio files not working #860

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AndreeaCristinaRadacina opened this issue Jan 20, 2024 · 4 comments
Closed

Audio files not working #860

AndreeaCristinaRadacina opened this issue Jan 20, 2024 · 4 comments
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bug This label could be used to identify issues that are caused by a defect in the product. customer report Indicates the request came from a customer.

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@AndreeaCristinaRadacina

Description

A user reported that the audio files from the feed he's using don't work anymore.

I managed to replicate this on my website.
ref: https://secure.helpscout.net/conversation/2484545761/401020?viewId=212385

Step-by-step reproduction instructions

  1. Create a new Feedzy import using this feed: https://video-api.wsj.com/podcast/rss/wsj/whats-news
  2. Paste this in the content field:
  3. Follow the rest of the instructions if needed - https://docs.themeisle.com/article/1682-how-to-import-embedded-audios-to-posts

Screenshots, screen recording, code snippet or Help Scout ticket

image

Environment info

No response

Is the issue you are reporting a regression

No

@AndreeaCristinaRadacina AndreeaCristinaRadacina added the bug This label could be used to identify issues that are caused by a defect in the product. label Jan 20, 2024
@pirate-bot pirate-bot added the customer report Indicates the request came from a customer. label Jan 20, 2024
@vytisbulkevicius vytisbulkevicius added the Priority-Medium Expected resolution time - up to 1 month. label Jan 22, 2024
@girishpanchal30
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Hey @AndreeaCristinaRadacina,

I've checked and found the <link> tag is missing in each feed item. so it will not extract the custom values.
We have used <link> tag for a unique identity for each item.

You can compare it with our example feed in the docs.
Ref: http://tinyurl.com/ylk42wcm

cc @vytisbulkevicius

Thanks

@vytisbulkevicius vytisbulkevicius removed the Priority-Medium Expected resolution time - up to 1 month. label Jan 23, 2024
@AndreeaCristinaRadacina
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@girishpanchal30 thank you for the clarifications! So this means it happens because of the feed, right? And we need another source?

@girishpanchal30
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@AndreeaCristinaRadacina

So this means it happens because of the feed, right?

Yes

And we need another source?

No, the user who reported the issue needs to include a tag in the feed or maybe notify the feed owner.

@AndreeaCristinaRadacina
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Thank you!

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