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Video block will not autoplay on mobile #54036

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ClassicRKR27 opened this issue Jun 25, 2021 · 3 comments
Closed

Video block will not autoplay on mobile #54036

ClassicRKR27 opened this issue Jun 25, 2021 · 3 comments
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Mobile Web [Type] Bug When a feature is broken and / or not performing as intended

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@ClassicRKR27
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Steps to reproduce the behavior

  1. Go to https://blakebays272021.wpcomstaging.com/about/ on mobile
  2. Scroll down to see the video
  3. See that autoplay does not run, playback buttons are still in use, and video does not loop despite settings (see below):

https://d.pr/i/EWknAp

What I expected to happen

Video should autoplay and loop.

What actually happened

Video does not act appropriately on mobile as it does on desktop.

Context

30327434-hc

Browser / OS version

Tried on multiple browsers with the same result.

Is this specific to the applied theme? Which one?

So far the issue appears on both Rockfield and Hever, so it appears to be theme-agnostic.

Does this happen on simple or atomic sites or both?

Both (see Pd8ZOo-2-p2 for example on simple test site)

Is there any console output or error text?

"Error: Promised response from onMessage listener went out of scope 2 common.js:4:491"

Not sure if this is related to the issue.

Level of impact (Does it block purchases? Does it affect more than just one site?)

Does not block purchases, affects more than one site

Reproducibility (Consistent, Intermittent) Leave empty for consistent.

@ClassicRKR27 ClassicRKR27 added [Type] Bug When a feature is broken and / or not performing as intended User Report labels Jun 25, 2021
@kosiew
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kosiew commented Jul 1, 2021

Thanks @ClassicRKR27 for the report.
I found a related issue - wordpress-mobile/gutenberg-mobile#1998
May I know whether your tests were on iOS or Android?

@wpericam
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wpericam commented Jul 2, 2021

@ClassicRKR27 - do you know whether this was happening on iPhone, Android, or both?

@ClassicRKR27
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Hi all - @wpericam pointed out to me that autoplay with sound is not supported on either iOS or Android, so I'm going to go ahead and close out this issue as this is something out of our control.

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Labels
Mobile Web [Type] Bug When a feature is broken and / or not performing as intended
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